Meet our June 2020 ResMan Rockstars

We’re so proud of our team that we want everyone to know how great they are. Each month, we’ll highlight a few of our ResMan Rockstars, who shine just by bringing their A-game to help us all win together.

David: Onboarding

Where did you grow up? Dallas, TX (Garland to be exact)

What’s your favorite thing you do that impacts our customers?  I enjoy giving great customer service. 

What’s your favorite ResMan memory?  My favorite memory at ResMan so far is the 2019 holiday party. 🎉

What’s your favorite ResMan value statement?  Win Together.

What have you been able to do in quarantine that you wouldn’t otherwise have done? Working in my boxer briefs. 😎

Jacob: Sales

Where did you grow up? Allen, TX

What’s your favorite thing you do that impacts our customers? When I am able to find a way to solve a problem for a client by utilizing a ResMan product.

What’s your favorite ResMan memory? The grand opening of ResMan World Headquarters. The entire ResMan team got to walk through the doors of our brand new office together. We could all feel that we had taken a big step in the growth of ResMan. 

What’s your favorite ResMan value statement? Win Together.

What have you been able to do in quarantine that you wouldn’t otherwise have done? Many projects around the house. I am not done yet but I would not have accomplished them with the normal busy schedule pre-quarantine.

Janel: Product

Where did you grow up? Bossier City, LA. I moved to Dallas after graduating from college.

What’s your favorite thing you do that impacts our customers? I love solving problems for our clients. The best thing about working in Product is listening to a client’s pain point, working with the team to find and release a solution, and getting feedback from the client about making their lives a little easier.

What’s your favorite ResMan memory? I’ve known Rue for 20+ years, and this is our 4th time to work together. Since we live in the same area and attend the same industry events, we frequently coordinate our travel plans. We were so excited to attend the NAHMA Winter Meeting in March as reunited coworkers that we bought matching ResMan shirts for travel days!

What’s your favorite ResMan value statement? All three of our values truly resonate with me, but my favorite is Win Together. It not only applies to our individual teams within ResMan working together to create solutions, but to our partnerships with our clients as well. 

What have you been able to do in quarantine that you wouldn’t otherwise have done? With no sports/tournaments to attend for our son, I’ve had more free time on the weekends than I can remember having for a long time. I love to cook, so like a lot of other people, I have been baking and trying some new recipes. One weekend I made pizza dough and we grilled pizzas!

Breanna: Support

Where did you grow up? Michigan City, Indiana. 

What’s your favorite thing you do that impacts our customers? My energy! Our customers feed off of our energy and I try to give as much positive energy. 

What’s your favorite ResMan memory? Dustin and his shower cap TikTok videos! 

What’s your favorite ResMan value statement? Own what you do! 

What have you been able to do in quarantine that you wouldn’t otherwise have done? Work from home as I have never been able to do this in the past.

Grant: Marketing

Where did you grow up? Allen, Texas – currently living in Downtown Dallas

What’s your favorite thing you do that impacts our customers? I love getting folks on ResMan, as corny as that sounds. It’s not just because I’m in sales and get paid for it. I’ve worked onsite and know just how hard the competitors’ software can make your job or how lost you can feel while navigating through other systems. So to give customers that reassurance that their new software is truly going to make their lives easier, that’s my favorite.

What’s your favorite ResMan memory?  Most people actually don’t know about this, but my all-time favorite memory was a trade show early in ResMan development. Two things happened that solidified to me that what we had was special and I was in the right place. Back in the day, we didn’t have no stinking fancy scanners like these young whippersnappers have today, so all our leads from the trade shows were business cards, which we put into a jar to review and follow up with. We broke for lunch and before we left we had an entire fishbowl filled to the brim with business cards. Strangely enough, when we got back from lunch the entire bowl was missing, nowhere to be found. So without trying to think the worst, we went about our trade show business, and before the day ended we had competitors’ developers trying to sneak their way into demo sessions, and competitors’ sales folk tried to video one of the demos. That right there, combined with the vanishing fishbowl, showed me just how dangerously awesome ResMan really is!

What’s your favorite ResMan value statement? Mine would be “Win Together.” We often joke about wearing different hats. So many people, including myself, have done so much more than what their job description says. That only happens when two things align: 1) You have a product that makes a difference and 2) People who believe in it and that what they’re doing is making a difference. It’s not that we just win together, the only way we will win is if it’s together and I love that! 

What have you been able to do in quarantine that you wouldn’t otherwise have done? Fresh, home-cooked lunches. If you know me, I’m about my food.

Tammy: Business Services

Where did you grow up?  I was born in Dallas but technically grew up in Oklahoma, just across the Denison Dam in a place (I say “place” because I don’t think the population would even get “village” status) called Cartwright. I went to school in a slightly less tiny village (they might have enough people to be a “town”) called Colbert, since Cartwright was too small to have a school of its own. I escaped and came back to Texas when I was 20. 

What’s your favorite thing you do that impacts our customers?  I don’t really get to do my favorite things very often (I don’t count solving a customer SSO error or putting up a banner in the portal that says our office is closed 😊).  Ideally, I would love to build chatbots that use Natural Language Processing to communicate with clients when they need help to deflect cases from our support team, or to create an onboarding feature in the portal where clients could get updates and be assigned tasks. Lots of ideas, not enough time. 

What’s your favorite ResMan memory? I think it was 2015, Amanda (Manager of People & Culture), and I shared an office, which we aptly named “The Nerd Cove.” We always had weird/quirky decorations (like the skeleton garland that stayed up way past Halloween or the dartboard that we could never use because it was too noisy), but the best of the best was the Nap Box. We set up a box with a blanket and pillow so that anyone could take a snooze if they were so inclined.    

What’s your favorite ResMan value statement?  Believe in the Impossible. There have been so many times I was told that we couldn’t do something or didn’t have the funds, but believing that it can happen is why we have implemented things like Service Cloud, Communities, and now CPQ to streamline our sales process. I am finally seeing things come to fruition and it’s definitely worth it. 

What have you been able to do in quarantine that you wouldn’t otherwise have done? Spending more time with my daughters.  Even if it’s just getting to take a 10-minute break to eat ice cream on the back porch or being interrupted during a project for a hug, it all adds up.

Carlos: Websites

Where did you grow up? I was born and raised in Venezuela.

What’s your favorite thing you do that impacts our customers? I’m passionate about challenges and new experiences. I put all my creativity, effort and high standards into every project. So maybe it’s the passion that I put in my work every day.

What’s your favorite ResMan memory? The hands-shaped-like-a-heart signal that my boss (Elizabeth) and my colleagues make at the end of each meeting.

What’s your favorite ResMan value statement? ResMan always looks for innovation in each process and also supports the inclusion of new ideas.

What have you been able to do in quarantine that you wouldn’t otherwise have done? Finish reading books that never end. I learned to be patient and realized how much I miss my family.

Rick: Development

Where did you grow up? I grew up in Springville, UT, where I still live.  Fun fact – I have 3 siblings.  I live about a mile from the house I grew up in, where my parents still live.  2 of my 3 siblings live closer to my parents than I do.  The one sibling that ventured the farthest away lives about 4 miles from them.

What’s your favorite thing you do that impacts our customers? Make things that run slow, run faster.

What’s your favorite ResMan memory? In close to 9 years, I have a few, but one memory, in particular, exists with video evidence, and I suspect will be given as the answer to this question by one or two other persons in development! https://www.youtube.com/watch?v=MsIlHedsyKI

What’s your favorite ResMan value statement? It’s a tie between “Own what you do” and “Win together”.  It’s not that I don’t believe in the impossible, but as a developer, I’d really just settle for a computer that doesn’t randomly restart!

What have you been able to do in quarantine that you wouldn’t otherwise have done?

Probably 2 things –

1- Fix some sprinklers in my yard (not the picture attached which wasn’t my yard).

2- Save some money since my wife and I haven’t been able to go anywhere or do much other than get take out food!

Resources to Help You Stay Ahead

Committed to Service and Support Through COVID-19

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ResMan Debuts Commercial Property Management Solution

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The 9 Essential Skills of a Property Manager and How to Build Them

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Using Texting to Safely Communicate During Covid-19

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5 Must-Haves in a Virtual Leasing Office

We’re all facing significant disruptions in our personal and professional life today due to COVID-19 – but that’s nothing compared to the change we can expect in the next two years in the property management industry. Leveraging a quality lease management software with a virtual leasing office is no longer a luxury. It’s a necessity for survival.

If you’re wondering how to transform your leasing office to be 100 percent virtual, there are a few things to consider to make sure you choose one that serves your back office with time-saving features and boosts your leasing efforts:

  • High Converting Website
  • Virtual Tours
  • Flexible Communication Tools
  • Customizable Resident Portal
  • The Personal Touch

HIGH CONVERTING WEBSITE

As a digital marketer, it’s my belief that your #1 focus should be on having a top converting website to increase your pipeline, drive brand awareness, and communicate with residents/tenants. Yes, a great site can do all of this, and you shouldn’t stand for less.

What do we mean by a high converting website?

A high-converting website leads future residents from the most crucial element to the second most vital element, to the third, and so on. On the other hand, a low-converting website leaves visitors to fend for themselves and try to pick out the essential parts among distractions. 

The net is that it’s imperative to showcase a streamlined site that offers convenient tools to make it easier to find what they need and convert to tenants quickly. That means an online application, screening, leasing, and payments are critical now. 

But simply sticking an online lease application on your website or enabling online payments doesn’t ensure that your investment in lease management software will bring in new residents or prove valuable to those you already have. 

Your website is your organization’s face, especially for many who will not feel comfortable visiting your leasing office even as business openings expand. The bonus is that a well-stocked website puts high-value information at your leasing agents’ fingertips.

Do you know the impression your website is leaving with prospects or if it’s even being found? Is it easy to navigate? Are your listings updated? Does it showcase your property to its fullest? Now more than ever, it’s important to invest in a high-performing website.

VIRTUAL TOURS

High-quality pictures and videos are the stars of a virtual tour. But are you looking at how the information about the actual units is presented? When your leasing agents aren’t able to use their charm to secure new tenants, your virtual tour must have some personality to do the heavy lifting of showcasing unique features and qualities of each unit.

Spend the time to curate details specifically about the units (i.e., pool view, morning sun, shady balcony, etc.). Amplify the amenities using keywords that people are searching with. And if that isn’t enough, data from Estate Agent research shows that 75 percent of renters prefer interactive virtual tours over ordinary photographs and that these tours influenced their purchase decision.

FLEXIBLE COMMUNICATION TOOLS

Today’s residents are accustomed to communicating in the style they prefer, so it’s important to easily reach them with not only email but also SMS (texting). 

With leasing software for apartments that allows you to create automated templates, staying in touch with everyone will be one of the easiest, fastest jobs on your plate. Flexible communication tools will enable you to standardize your messaging across all your properties and ensure that every communication sent reflects the professionalism, tone, and experience you want for your tenants.  

CUSTOMIZABLE RESIDENT PORTAL

Your portal is more than a place for residents to make payments and submit maintenance requests. It’s your community hub. Many property managers miss out on the incredible opportunity of their portal to provide value to residents. During this pandemic, when in-person events are on hold, some enterprising managers are using their portals to unite their community and foster the satisfaction that is so critical to renewals. 

Even as the country phases into our new normal, maximizing the power of the portal can make all the difference in how connected your tenants feel to each other and you.

THE PERSONAL TOUCH

As you can see, no software is going to provide a personal touch without real humans being visible to your tenants. Each aspect of a GREAT property management platform frees up staff to be available and visible, but it makes them look good. It makes you look good.

Unfortunately, leasing staff and property managers sometimes fail to use all the tools in their property management software toolbox. Better platform utilization ensures that the team can better convey the personal touch, so make sure they get the training they need to learn all that your lease management software can do. Set the expectation that everyone will need to lean on it.

ResMan was built during the Great Recession to equip property managers to stay competitive in challenging times. That tradition lives on today. We’ve continued to adapt and innovate to ensure you have the modern tools you need to meet today’s residents where they’re at.

Check out the Features that Make Up ResMan’s Virtual Leasing Office

Discover for yourself how ResMan can help you continue to adapt and innovate.

Request a Free Demo

Resources to Help You Stay Ahead

Committed to Service and Support Through COVID-19

Read More

ResMan Debuts Commercial Property Management Solution

Read More

The 9 Essential Skills of a Property Manager and How to Build Them

Read More

Using Texting to Safely Communicate During Covid-19

Read More