Meet Our September ResMan Rockstars

Evann Henderson, Software Developer I

Where did you grow up?  Lewisville, TX

When did you join ResMan? November 2019

How did you come to work at ResMan? I went to a web dev bootcamp and studied hard, then filled out ResMan’s application and passed the interview.

Since starting at ResMan, what is your favorite memory? Team lunches with the RLC team

What’s one thing that ResMan offers that you wish you had when you lived in an apartment? A responsive resident portal. My apartment’s portal takes 3 min to load.

September is National Self-Improvement Month. What do you do to better yourself? I try to keep myself busy by learning new skills. Right now I’m learning guitar and IoT, as well as improving my web development skills.

 

Corbin M. du Mont, COS, CPO, SCHM, Senior Business Analyst – Affordable HUD

Where did you grow up?  Tampa, FL.

When did you join ResMan?  April 2017

How did you come to work at ResMan?  Through Rue Fox. I’ve been in the Affordable Housing industry for almost 20 years, now specifically working with HUD project-based subsidy programs. ResMan was getting ready to launch their HUD portion of the program and needed someone familiar with the process. Through my connection with Rue, I was contacted to see if I was interested in the position. I had always wanted to work for a software vendor and this was a dream come true and a partnership I was excited about (still am 😊 )

Since starting at ResMan, what is your favorite memory?  I have a lot of favorite memories but being remote I would have to say during a TRACS meeting trip to Washington, D.C. back in 2018. A group of us grabbed an UBER to get to our restaurant. We had just left the meeting so it was late in the afternoon; cold and traffic was horrible. The poor UBER guy’s car started overheating and eventually died right in the middle of the street. We all felt bad and looked at each other like “Man, that stinks….” But then, we jumped out of the car only to grab another UBER literally a block away in order to get our scheduled dinner –  It was really funny at the time.

What’s one thing that ResMan offers that you wish you had when you lived in an apartment?  Well, I have never actually lived in an apartment before – I bought a house instead. However, while working in this industry for a long time, I can say I wish there was this type of technology back then.

September is National Self-Improvement Month. What do you do to better yourself? During the start of Covid, I decided to start walking/running each day to clear my mind. Then right after that ResMan started a walking challenge.  Since then, I have continued this routine each day. I have also made changes in my diet and lifestyle to maintain a healthier me! I lost 17 lbs initially and have been able to keep the weight off. For September, I’ll just keep doing what I’m doing 😊

 

Elizabeth Colina, VP of Marketing Solutions

Where did you grow up?  Miami, FL

When did you join ResMan? December 2019

How did you come to work at ResMan? ResMan acquired Razz Interactive, an agency that I cofounded.

Since starting at ResMan, what is your favorite memory? My favorite memory has been visiting the ResMan office, meeting everyone and feeling that the team we worked so hard to create would be merging with such amazing company.

What’s one thing that ResMan offers that you wish you had when you lived in an apartment? The IFPB, knowing what units are available and my full options were. Sometimes, leasing agents don’t tell you all your options. They just tell you what they feel is the best option for you. Having that transparency years ago would have helped me be more confident in my leasing decisions.

September is National Self-Improvement Month. What do you do to better yourself? I am trying to be a better parent during this pandemic by reminding myself that our children’s lives have been affected more than our own. The lack of social interaction and routine disruption has been monumental to their little/big worlds. Parents have become the only source of social interaction, learning and attention for them. Therefore, I am trying to be better at my time management and patience between work and our daughter’s life.

 

Cyndi Santos-Marvin, Customer Support Agent

Where did you grow up?  Okeechobee, Florida

When did you join ResMan? September 8, 2015  (5 years baby!)

How did you come to work at ResMan? Myself and a former co-worker both worked at a competitor.  She left, and about 2 months after she left, she called.  She knew my background and passion for training and said they were hiring.   I interviewed, and 2 weeks later here I am!

Since starting at ResMan, what is your favorite memory? In our old office building, we were all sitting on top of each other.  Everyone knew the blue carpet too well.  I don’t know why that place still gives me warm fuzzy feelings – covered parking, a deli downstairs, coffee bar downstairs, and nowhere to have meetings.  But I think it’s because it was the beginning of great things to come.

What’s one thing that ResMan offers that you wish you had when you lived in an apartment?  Well, it’s been a minute since I lived in an apartment, but the resident portal is awesome. 

September is National Self-Improvement Month. What do you do to better yourself? Be as happy as I can be, make others around me feel good about themselves, and in turn make me feel better about myself.  (It’s a ResMom thing)

“You know you are in good hands at a company when within your first week you already have a secret handshake with your desk neighbor – looking at you Carwin Shaw!”
Dana White
Implementation Project Manager

Justin Hayward, Sales Executive

Where did you grow up?   Sachse, Tx

When did you join ResMan?  November 2019

How did you come to work at ResMan?  I was looking for an opportunity to further develop my skills as a sales professional, and ResMan provided the best in class team/resources to help me accomplish my career goals. The company culture is unlike any team I have been apart of and that creates a fun environment to show up and work hard every day.

Since starting at ResMan, what is your favorite memory?  The office Christmas Party was a blast. They held a ping pong tournament in which I had made it to the finals yet sadly lost to a worthy opponent and coworker! Or my first big sale having the CEO and peers come by and personally congratulate me was a fun feeling!

What’s one thing that ResMan offers that you wish you had when you lived in an apartment?  I think the Credit Builder feature would have been huge for me as a young adult looking to build up my credit.

September is National Self-Improvement Month. What do you do to better yourself?   Lately, I have been challenging myself to read more books relating to sales and my profession to gain more insight from industry professionals.

 

Dana White, Implementation Project Manager

Where did you grow up?  Dallas, TX (Oak Cliff representin’)

When did you join ResMan? June  

How did you come to work at ResMan? I was recruited by the one and only, Amanda Mabrey!

Since starting at ResMan, what is your favorite memory? Oh my! I have had so many great memories! And looking back – it’s more the feel-good vibes with people. You know you are in good hands at a company when within your first week you already have a secret handshake with your desk neighbor – looking at you Carwin Shaw!

What’s one thing that ResMan offers that you wish you had when you lived in an apartment? I think the ease of use of the resident portal is something I wish I would have had.

September is National Self-Improvement Month. What do you do to better yourself? I am a huge advocate for self-improvement. I try to always be cognizant and self-aware of myself mentally, physically, and spiritually. I remain open-minded to making adjustments and gaining different perspectives when necessary. After some trials and tribulations, personally and professionally, I think self-improvement is key to a quality life! We only get one!

 

Brad (Rockstar) Almond, Chief Financial Officer

Where did you grow up? All over with my favorites being Jakarta, Indonesia and New Orleans, Louisiana

When did you join ResMan? February 2020

How did you come to work at ResMan? I connected with Mainsail a few years ago and they were a private equity firm I wanted to work with.  They introduced me to ResMan and Paul and I loved the company culture, the product, and the market we are in.  It has been a great choice.  

Since starting at ResMan, what is your favorite memory? The late-night scooter rides around the empty office and the technical obstacle course I set up.

What’s one thing that ResMan offers that you wish you had when you lived in an apartment? As a car/motorcycle nut, I always rented homes with garages back in my pre-home ownership days. I don’t miss the landlords banging on the door asking for rent and telling me they were not renting a junkyard so ACH payment would have been cool.  

September is National Self-Improvement Month. What do you do to better yourself? I need to work on my poor French skill (or lack of skill) to get ready to stress test the ResMan work from anywhere policy as soon as France will let me back in. 

 

Hannah Wood, Marketing Manager

Where did you grow up?  Houston, TX

When did you join ResMan? May 2018

How did you come to work at ResMan? Previous coworkers started working at ResMan in marketing and recruited me to come join the team!

Since starting at ResMan, what is your favorite memory? When everyone started working from home in March 2020, several groups of coworkers organized virtual happy hours and lunches for teams to stay connected and socialize during the lockdown. 6 months later, no matter how busy we are, I still meet with two of my closest coworkers/friends, Tammy and Jacob, every week.

What’s one thing that ResMan offers that you wish you had when you lived in an apartment? I still live in an apartment, so I love following everything we develop and release with our Resident Lifecycle products. Our 3D Virtual Tours would have come in handy when I was moving in May 2020.

September is National Self-Improvement Month. What do you do to better yourself? I get up early and workout before every workday! It always sets me up for a productive and focused day.

 

ResMan Announces Strategic Relationship with CRM Provider Funnel

Plano, TX, September 10, 2020 – ResMan®, a leading property management SaaS platform provider, today announced an exclusive multi-year agreement with Funnel, a leading multifamily marketing and leasing software provider. Through this relationship, ResMan will deliver its new revolutionary embedded ResMan CRM and leasing chatbot solution powered by Funnel’s state-of-the-art Customer Relationship Management (CRM) solution. The ResMan solution will form a key component of its Resident Life Cycle strategy, that provides a digital end to end leasing experience for future residents and the leasing office. As part of the agreement, ResMan will also become Funnel’s exclusive website referral partner, delivering engaging ADA compliant websites via its best-in-class proprietary CMS Platform.

“We’re thrilled to formalize our relationship with Funnel, a true industry leader in automating the multifamily leasing experience,” said Paul Bridgewater, CEO, ResMan. “Their innovative CRM, combined with our leading property management solution platform, will bring a much-needed boost of innovation, efficiency, and elevated customer service to the multifamily industry.”

“We’re relentlessly forging ahead on building technology that can take the rental experience to the next level. This partnership with ResMan does just that,” said Funnel CEO, Tyler Christiansen. “We couldn’t be happier to work together with the ResMan team.”

The details of the new ResMan CRM offering include:

  • See the Big Picture: The ResMan CRM provides a seamless approach that empowers multitaskers to manage prospective residents while juggling the day to day accounting responsibilities within one unified experience. With a hyper-focus on lead attribution, automated tasks, and resident life cycle progression, the ResMan CRM is every leasing agent’s right hand.
  • Leasing Automation: Cut down the manual tasks needed from your on-site team to manage prospects. ResMan CRM helps prioritize prospects, handle tour scheduling, automate your follow-ups, and even enable click-to-dial phone calls. That means more time to close deals instead of slaving away on minuscule tasks.
  • Advanced Reporting & Analytics: Go beyond marketing charts with out-of-the-box and customizable reports and dashboards that provide real insights to drive revenue growth.
  • Personalized Communications: The most effective email and SMS communications can be saved as templates that your leasing team can access to streamline conversations with prospects. Our AI-powered Chatbot can power immediate answers to prospects to keep them engaged with your website listings and drive move conversions.
  • Native Integration: We offer a seamless customer experience; with native integration, there is no need to sign into multiple platforms to access your account. You can do it directly from the ResMan platform and achieve one view of your customer.
  • Expanded Syndication: When it comes to getting eyeballs on your units, our listing distribution services will syndicate your units across all key marketing channels and end up on every prospect’s wish list.

For more information about ResMan CRM, visit www.myresman.com/marketing.

ABOUT RESMAN

ResMan is the preferred growth partner that drives profitability and efficiency for nearly a thousand property management companies across the U.S. ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. For more information, visit us at www.myresman.com or engage with us on Twitter, LinkedIn, or Facebook.

ABOUT FUNNEL

Funnel is the industry-leading marketing and leasing platform for multifamily owners and managers. Backed by top investors from Silicon Valley and the real estate 
industry, Funnel is on a mission to transform the rental experience by building technology that streamlines the apartment marketing and leasing process, enabling multifamily professionals to generate more profits, efficiency and insight across their portfolios. To find out more, visit funnelleasing.com.

“You know you are in good hands at a company when within your first week you already have a secret handshake with your desk neighbor – looking at you Carwin Shaw!”
Dana White
Implementation Project Manager

Supercharge ResMan with Online Vendor Payments

If you’re new to Online Vendor Payments, this high-powered feature is one of those must-haves that causes new users to wonder how they ever got along without it.

For years, property managers have been enjoying ResMan’s Online Vendor Payments, an electronic Accounts Payable vendor management feature that automates the entire vendor payment process, including procurement, purchase order, invoice processing and disbursements. 

Imagine our already robust core property management software platform … supercharged!

Our property managers are also enjoying the power of choice, with multiple Online Vendor Payment providers AvidPay and NexusPayments integrating with ResMan.

Wondering if it’s right for you? Take a scroll to discover all there is to love about this feature.

10 BENEFITS OF ONLINE VENDOR PAYMENTS

Full Visibility and Management of All Vendors

  1. Quickly see the status of every vendor invoice, no matter how many you have.
  2. All invoices are digitized by your provider. Then, with one-click approval/pay from your staff, the provider writes a check or direct deposits payment … and you’re done! 
  3. Create a blend of payment types (digital and paper). Even those vendors who don’t choose direct deposit can be managed within the same system. And you have the option to choose your preferred payment method, including card, ACH or check.

Staff Efficiency

  1. Grant visibility permissions and access as needed. Staff can see any vendor data they need to see in ResMan, while Accounts Payable staff can login to the vendor portal from within ResMan to manage payments.
  2. Eliminate frantic mailroom chaos and stress. No more overlooked invoices, misfiled information, or checks sent to the wrong address or sitting in a mailbox somewhere. Say good-bye to hours of opening mail, scanning and filing invoices, writing checks and licking stamps.
  3. Free up staff for more important tasks. You’ll only need one person to manage vendor payments. They’ll save time and you’ll save on office space requirements.
  4. Accounts Payable can be managed from home…or anywhere. Protect your staff while maintaining efficiency. 
  5. Reduce the lifecycle of costs associated with paper payments. You’ll offset the cost of the service with time and cost savings in multiple areas. A Wall Street Journal article shows each paper check costs $4-10 to process. Aberdeen Research reports that “to process a paper invoice from receipt through accounting system entry costs $14.86.” 
  6. Gain a competitive edge. Increased efficiency allows staff to spend more time managing properties, building relationships and growing occupancy.
  7. Simplifies billing and payment for interested vendors, too. Most vendors will love having their payments immediately accessible via direct deposit. To participate, they simply login to the vendor portal, input their bank information, upload or even generate their invoice from within the portal and start receiving payments electronically in a fraction of the time. Non-participating vendors will continue to invoice you and be paid via check, but the payment provider handles it all.

HOW ONLINE VENDOR PAYMENTS WORKS 

Whether you choose AvidPay or NexusPayments, vendor invoices go to a new P.O. box or email address that is set up for you and managed by the provider you choose. They do all the processing: Open the invoice, digitize it, and submit a screen of payments due for your approval. Upon approval, they issue checks or digital payments on your behalf. 

You’ll have a full record of every invoice and transaction, easily accessible within ResMan.

Are you already wondering how you’ve gotten along without automated online vendor payments all this time? Request a free demo.

Check out the Features that Make Up ResMan’s Virtual Leasing Office

Discover for yourself how ResMan can help you continue to adapt and innovate.

Request a Free Demo

Resources to Help You Stay Ahead

Committed to Service and Support Through COVID-19

Read More

ResMan Debuts Commercial Property Management Solution

Read More

The 9 Essential Skills of a Property Manager and How to Build Them

Read More

Using Texting to Safely Communicate During Covid-19

Read More

The Power of the Portal: Creating a Community Hub with Your Resident Portal

In our series on the 5 Must-Haves in a Virtual Leasing office, we’ve looked in-depth at high converting websites, virtual tours and flexible communication tools. In this final article in our lease management software series, we’ll explore resident portals and finish up with #5, the secret sauce that turns all this technology into a major powerhouse for property managers.

Craving Convenience

A resident portal is an online platform designed to make your residents’ lives easier. How important is it? In a 2018 study of 2,000 renters, 80% considered it a must-have. (Source) An online resident portal allows residents, at the very least, to conveniently pay their rent online, submit maintenance requests, and receive notices from your staff. In light of today’s consumer-driven demand for convenience through technology—especially since the onset of COVID-19—these are important features to provide.

But What if Your Resident Portal Could Be and Do More?

Most leasing software for apartments provides a resident portal of some kind, which residents use for the tasks mentioned above to a varying degree. The more residents who use the portal to manage their communications and payments, the easier property management is for your staff.

What if your resident portal could become a forum for renters to connect and collaborate with each other, helping your residents form a real community.

During the pandemic, some property managers have taken advantage of the incredible opportunity to provide social value to residents via their portals. They’ve united their community in fun activities, helping to foster the satisfaction that can lead to renewals.

With social distancing still in place, live events may be out for now but there are other ways to connect your residents using your portal and/or social media:

  • Contests. Engage tenants through fun contests that can range from food-drive competitions to costume contests to even who can get the most likes on a pet picture. (Source
  • Skills Board. Looking for someone who can knit? Seeking a commuting ride-share? Connect residents through shared needs and resources.
  • News & Notes. Share information about local activities, tips for growing plants on a balcony or hanging pictures without damaging a wall, calendar events and announcements, and resources for those who may need assistance during the economic downturn (i.e. Organizations such as Apartment Life, a nonprofit that connects residents with local charities and social services.) 
  • Portal Engagement Campaign. The more people who engage through your portal, the more effectively you can manage your properties. So it could be worthwhile to offer incentives. Reward new users who login during your portal drive period and take any kind of action (or a specific action) with valuable offers on local amenities or a discount specific to your property. Reward current users with Resident of the Month recognition and a gift card through a random drawing of those who pay their rent online.

ResMan’s Customizable Resident Portal

Not all resident portals are created equal. ResMan’s resident portal provides a seamless digital experience that exceeds your residents’ expectations. Our online portal is customizable, intuitive and user-friendly, giving residents all the tools they need:

  • Submit Work Order Requests. Residents can submit their requests and even upload images to demonstrate the issue, then track and provide feedback on the work order within the portal throughout the entire process. 
  • Make Payments. Integration with an open API and unrestricted payment provider allows residents to not only securely pay rent, but also view payment history, balances, and receipts.
  • Access Documents. Property managers can store documents within the online resident portal for easy access by residents anytime, anywhere.
  • Update Your Calendar. ResMan’s customizable calendar lets you add new or recurring events and planned maintenance to keep residents informed.
  • Send Package Notifications. Notify residents of package delivery along with tracking numbers, sender, and all pickup history.
  • Residents Grant Permissions. Enable residents to choose from permission levels to enter their unit, from one time pick-ups to unlimited access.

The Personal Touch

Wrapping up our series, remember that the two main purposes for implementing modern technology into your property management really boil down to one reason: By making your staff’s job easier, they save time and frustration, freeing them up to provide the personal touch that only real humans can provide.

Residents want convenience, but they also want to know those who live and work around them and to be appreciated. 

With a comprehensive property management platform like Resman, leasing staff and property managers have the ability to provide the resident lifestyle that contemporary renters expect.

Check out the Features that Make Up ResMan’s Virtual Leasing Office

Discover for yourself how ResMan can help you continue to adapt and innovate.

Request a Free Demo

Resources to Help You Stay Ahead

Committed to Service and Support Through COVID-19

Read More

ResMan Debuts Commercial Property Management Solution

Read More

The 9 Essential Skills of a Property Manager and How to Build Them

Read More

Using Texting to Safely Communicate During Covid-19

Read More