Month: November 2020

Ash, Software Developer II

Where did you grow up? Iowa

When did you join ResMan? April 2019

What do you love about your job? I love that I get to solve puzzles and find solutions that help our customers and make ResMan an even better product that it already is.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why? The Resident Portal. The resident to leasing office texting system makes it super easy to contact the office without having to wait on the phone or walk down in person and automatic payments are easy to set up and let go.

Since starting at ResMan, what is your favorite memory? I have so many! I especially love each time we launch a new product because everyone in the company celebrates and there’s this great sense of pride in what ResMan is and what we do, that you can tell everyone feels.

What is one thing you are most thankful for in 2020? My family, both near and far. 2020 has really encouraged me to seek out ways to better connect with them.

Liz, Solutions Engineer

Where did you grow up? Texas

When did you join ResMan? April Fools Day 2019

What do you love about your job? The people, being a part of evolving tech in the property management industry, contributing thoughts & intel towards product evolution, evaluating businesses and helping others realize potential ROI.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why? How about from when I worked in property management? Collections Accounts – I love the fact that it is an organized boardroom module right on the home screen, and could assist a property with recouping on a lot of losses prior to ever reaching a collections agency while helping former residents with debt repayment in house. I am always looking at ways a business could generate income, increase efficiency, and stop leakage without outsourcing too much. 

Since starting at ResMan, what is your favorite memory? Flying to Minneapolis for current clients at a small user conference.

What is one thing you are most thankful for in 2020? The ability to be with and help support my little family in our endeavors.

Cassie, Customer Advocacy Partner

Where did you grow up? Oklahoma City, OK

When did you join ResMan? I worked as a Contract Employee for 6 months before officially joining the ResMan family in April, 2016

What do you love about your job? I love getting to meet new customers and building that relationship.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why? Since the day we released the product I have lamented over the fact that I missed out on the benefits of Credit Builder all the years of on-site management.

Since starting at ResMan, what is your favorite memory? In 2017 NAA was held in Atlanta. On top of getting the opportunity to meet many of our customers from around the country face to face, we had a roughly 4 hour period after the breakout sessions, before the big party. Myself and the product team spent the whole time goofing off, and holding exotic animals. I still have pictures saved to my favorites in my phone.

What is one thing you are most thankful for in 2020? This is going to sound crazy with the year we have all had, but it’s actually hard for me to pick one thing! This year I joined the Customer Advocacy Team, I got the opportunity to improve my Salesforce skills working with the Success team, and even through the pandemic I’ve still been able to keep my ResMan family close. I have a lot to be thankful for this year.

Austin, Channel Partner Specialist

Where did you grow up? Texas/California

When did you join ResMan? 6/1/2017

What do you love about your job? Taking the beast of technology under my thumb and forcing it to work for people.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why? Obviously Credit Builder. When I rented my first apartment I was fresh out of college, zero credit, and my deposit was massive.

Since starting at ResMan, what is your favorite memory? I have three. ResMan Christmas Party 2017, one Friday night in the office where Brandi stayed after work with me for 3 hours explaining other kinds of SQL joins on the whiteboard, PayLease/ResMan tech fest 2018.

What is one thing you are most thankful for in 2020? An agile company that can pivot with the economy. We survived a massive disaster in the US, not without scars and casualties, but I’m still here and you’re still here.

Abel, Onboarding Project Manager

Where did you grow up? Belton and Arlington, Texas

When did you join ResMan? July 2018

What do you love about your job? I love managing projects and like how I can use some aspects of my accounting background in the job I have.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why? When living in an apartment, I would love to have ResMan Leasing Pro.  The ability to electronically sign all leasing documents would have saved a lot of time.

Since starting at ResMan, what is your favorite memory? My favorite memory at ResMan would either being promoted to onboarding project manager or winning the ping pong tournament at the Christmas party.

What is one thing you are most thankful for in 2020? I am most thankful for my wife Jennifer, Finn my pup, and my family. After those, being alive, having a job, and still being able to travel.

Caitlyn, Associate Product Manager 

Where did you grow up? Baltimore, MD 

When did you join ResMan? January 2020, when ResMan acquired Razz Interactive 

What do you love about your job? Every day is different. I love being able to work with an amazing and talented group of people to develop new products and solve problems for our customers.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why?  I have a confession… I’ve never lived in a traditional apartment community! So literally everything that ResMan offers would have been awesome: online payments, a resident portal… you name it, never had it 😂

Since starting at ResMan, what is your favorite memory?  When we were introduced, everyone was so welcoming. The energy that this organization has and constantly uses to build each other up is just fantastic.

What is one thing you are most thankful for in 2020? I am thankful to be able to work in a place that was so adaptable in a year that was so chaotic. Despite the craziness, it was filled with new opportunities to learn, grow and get to know lots of new people! 

Dariya, Controller

Where did you grow up?  Plovdiv, Bulgaria

When did you join ResMan? January 2020

What do you love about your job?  I love our collaborative environment. Everyone is genuinely interested in helping not only our customers but others within the company. All departments work so closely together that I can definitely say that we live and breathe one of our core values: Win Together.

What is one ResMan product you wish you could have had when you lived in an apartment or, what is one ResMan product you wish you could have in your current apartment, and why?   I love our website products. They are so innovative and modern and provide a seamless experience for the users. Having an easy to use website is key for tenants and prospective tenants.

Since starting at ResMan, what is your favorite memory?   Recently it was my birthday and the Business Operations team surprised me with a cake delivered to my house and a virtual meeting party. Everyone had their balloons Teams background and it felt very festive. It was a nice surprise especially when I was under the impression the meeting was in regards to something completely different 😊. It made my quarantine birthday feel even more special.

What is one thing you are most thankful for in 2020?  I am thankful for myself and my family being healthy. It sounds trivial but in a crazy year like 2020, it is certainly something to be thankful for.

Tech Industry Leader Joins ResMan to Accelerate Growth and Deepen Customer Engagement

Plano, TX, November 16, 2020 – ResMan®, a leading property management SaaS platform provider, announced an essential strategic addition to its executive management team. Mike Farley joins the company in the newly created role of Chief Revenue Officer.

Reporting to CEO Paul Bridgewater, Farley will oversee the strategy, performance, and alignment of revenue operations for ResMan, helping to accelerate the company’s growth strategy and delivering experiences that matter to ResMan customers. Mike will have full ownership of the company’s sales and account management functions in this role.

“Mike has a keen understanding of what it takes to drive sales, and customer success, making him an ideal fit to help lead execution on our very deliberate strategy,” said Paul Bridgewater. “ResMan has never been more relevant to our growing base of conventional, affordable and commercial property management customers and partners, and the way we are executing shows the winning mentality, expanding commitment to our customers, and a strong ResMan culture. We could not be more enthusiastic about having Mike join our team.”

Farley’s management career spans nearly two decades and includes extensive go-to-market experience and deep expertise in the SaaS and Cloud arena. He has spent the previous 18 years in various critical senior leadership roles at All Traffic Solutions, Knowland and Vocus. He most recently served as SVP of Sales at FranConnect, where he created a 60 percent year-over-year sales growth with more than 800 franchise brand customers in North America.

“Joining ResMan at this phase in their long-term strategy demonstrates ResMan’s continuing commitment to their extensive customer base and vibrant ecosystem. ResMan’s unwavering dedication to working together with their customers to define the property management space drives a customer-centric approach that will generate top-line growth and sustainable solutions for decades to come,” said Farley. “I am thrilled to be joining such an experienced and passionate management team.”

Plano, TX, November 10, 2020 – ResMan®, a leading property management SaaS platform provider today announced it has signed Mansermar Inc. as a new ResMan Affordable customer. Mansermar, which specializes in managing HUD-subsidized multifamily housing, emphasizes on housing for the elderly and mobility impaired. Beyond the HUD subsidy, several of the Mansermar properties are also layered with tax credits and bonds.  Mansermar plans to have 10 of its 65 properties on the ResMan Affordable platform by the end of the year and plans to have all the properties onboarded onto the software platform within the first several months of 2021.

“We can’t wait to rollout ResMan Affordable. Our old property management software wasn’t keeping up with our growing compliance, accounting, and tax code management needs,” said Glenda Leduc, president and CEO of Mansermar. “ResMan has already proven to be a true partner with our team, and ResMan Affordable is so straightforward, our property and compliance staff will easily reap the software platform’s advantages from day one.”

“We are thrilled to have the opportunity to give Mansermar a modern, proactive way to manage their affordable property portfolio across the board confidently. We built ResMan Affordable to help minimize errors, streamline operations, and let our customers focus on providing housing for those in need, instead of worrying about compliance changes, HUD changes, and tax changes,” said Paul Bridgewater, CEO, ResMan.

“Our initial impression of ResMan Affordable is very positive, and I wish we would have done this sooner,” said Tom Hoenstine, Director of Operations for Mansermar.  “We are looking forward to getting compliance insights with real-time data. We are very excited about the efficiencies we will gain in HUD certifications, special claims, and tax-credit reporting.”

ResMan is hosting a webinar featuring Affordable Compliance on Wednesday, November 11 @ 1 PM Central Standard Time. Register here