Month: February 2021

Meet Our February ResMan Rockstars

Posted on by Kristin Gooch

Alyson – Account Executive 

Where did you grow up? I was born in Maryland, lived in New Jersey for a bit – but overall I’d say Texas! 

When did you join ResMan? I joined ResMan in 2018.

What are three words you’d use to describe ResMan? Transparent. Connected. Rewarding.

What has been your proudest moment at ResMan? I’ve had a lot of proud and fun moments at ResMan. However, I’d have to say my proudest is winning the 2020 “Resy Award” for largest YoY ACV Increase. Though, coming in second place in our Air Hockey Tournament at our annual Holiday Party plays a close second…(I’m still looking forward to a re-match…)

What advice do you have for prospective ResMan team members? Be a sponge and ask questions. Every single team member is here to “Win Together” and no one will turn you away, so keep on asking and learn as much as you can! I would also recommend finding a mentor – whether it be a leader or a direct team member, find someone to learn from and grow from.

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I cannot pinpoint just one, but I definitely follow a lot of Animal Rescue and Foster Sites. I love seeing animals find their “furrever” home. I also follow a lot of HGTV gurus – such as Renovation Inc. and of course, Chip and Joanna. I love seeing homes completely transform – gives me so many ideas! I follow Reese Witherspoon and Sarah Hyland – they are passionate about so many things and try to do so much good and bring happiness to the world. That, and they are on my “Celebrities I’d like to have coffee with” list. 

Sarah – Sr. Product Manager

Where did you grow up? I grew up mostly in the Plano/N. Dallas metro!  A little Plano, a little Richardson, a little North Dallas 😊

When did you join ResMan? August 2020

What are three words you’d use to describe ResMan? Passionate, Focused, People-centric

What has been your proudest moment at ResMan? Being a ResMan Rockstar is pretty high up on the list but I would have to see just seeing how the teams all across the company have taken me in with such grace which has allowed us to remain laser focused on our goal.  

What advice do you have for prospective ResMan team members? Teamwork really does make the dream work here!  Such a welcoming, collaborative environment at ResMan.

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? Oh no, no, no!  I have my hands full with work, kids, sports, etc.  If it’s not like Pioneer Woman showing me a great new recipe, count me out! 

Skyler – Technical Lead

Where did you grow up?  I grew up in West Jordan, Utah 

When did you join ResMan?  I joined ResMan on January 31st, 2018 

What are three words you’d use to describe ResMan? Positive, Growing, Adaptive 

What has been your proudest moment at ResMan?  Back in November 2019 we launched ResMan Commercial which I worked on with a relatively small group of team members– it was one of my favorite days at ResMan being able to travel to headquarters and meet everyone and celebrate the launch together. 

What advice do you have for prospective ResMan team members?  Don’t be afraid to ask for help when you need it – the team members here have your back. 

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I am not dedicated to any specific online presence or group – but I will take time to read various posts about programming, religion, and fantasy novels. I really enjoy when a programming blog post helps me further understand and resolve a complex engineering problem. 

Michelle AKA “Mitch” – Implementations Associate

Where did you grow up?  Marikina City, Philippines

When did you join ResMan?  July 2020

What are three words you’d use to describe ResMan? 

Service, Commitment and Family  

Service, because we provide our customers, business partners the best service that we can offer them in making sure that we provide quality service. 

Commitment – each and everyone in our organization are committed individuals who are ready to assist and help our customers and business partners.  We take pride and making sure that we deliver what we have promised, and we are there to help our customer in every step 

Family- We treat each and everyone as a family member. A team player who has a role in the organization in making sure that we support and assist each other in achieving our goal. #WeWinTogether 

What has been your proudest moment at ResMan?  To be a part of the February Rockstars is my proudest moment in Resman.  I am happy to be part of a great company who values individual contribution of each team member in making ResMan, a great company to belong with. To be able to assist and help the team to achieve our goals in providing good and quality service to the customer is also one of the proudest moments. 

What advice do you have for prospective ResMan team members?  To future ResMan team members, I would like to say is to be passionate in what you do. Love your work. Be a team member who help each other. I also encourage you to have a work-life balance attitude. Enjoy your work but also enjoy life.  

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I follow The Home Edit in Instagram. I also watched their show in Netflix. I enjoyed how they help people organize and make their homes clean and clutter free. I love how they neatly arrange things.  I feel delighted when they arrange items specially when it is color coordinated.  

Yerays – Associate Web and Graphic Designer

Where did you grow up?  Caracas, Venezuela

When did you join ResMan?  2017

What are three words you’d use to describe ResMan? Powerful, Inclusive, and Genuine

What has been your proudest moment at ResMan?  We face the challenge as a design team of being innovative day by day. My proudest moment so far has been creating new web templates for the customers using our own platform. Being part of that process of growing, learning, solving problems, and proposing ideas to make Zeki stronger from a design view is a privilege.  

Giving our customers the ability to grow with our platform in the easiest way possible makes me proud. Also, being part of this awesome team. 

What advice do you have for prospective ResMan team members?  Our environment requires us to be on top of all new technologies, processes, and new tendencies. We need to have a futuristic mindset, always thinking about our customers– how to solve problems but also, how to avoid them. So, be yourself, speak up, share your ideas,  and be proactive. 

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? LogoHero. I love all related to new brand designs, redesign, how to change or rethink things that exist already. This account is one of my favorites, I can be on Instagram getting inspired with new brands, logos, and ideas all night long.  

Matthew – Technical Lead

Where did you grow up?  Los Angeles

When did you join ResMan?   I joined Razz Interactive in July 2013, and joined ResMan when we got acquired early 2020

What are three words you’d use to describe ResMan?  Transparent, Flexible, Innovative

What has been your proudest moment at ResMan?  I look for opportunities for developers on my team to get exposed to areas that may be interesting or unfamiliar to them. My proudest moments are getting to watch them make progress towards learning new skills or finding solutions to problems they had not previously faced.

What advice do you have for prospective ResMan team members?  If you love what you do, you’ll fit right in. Be prepared to come work hard with a great team of people.

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I’m a fan of Instagram users that draw cartoons with a common theme and style, and The Monkey User is a great one that touches on the common struggles of developers 

Kesha – Manager, Customer Advocacy

Where did you grow up?  Louisiana

When did you join ResMan?   May 2017

What are three words you’d use to describe ResMan?  Growing, Progressive, Flexible

What has been your proudest moment at ResMan?  Moving the needle with Account Management and working towards designing a Customer Advocacy program.  

What advice do you have for prospective ResMan team members?  Learn the business and ask questions – make sure you understand your role and what is expected of you.

Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? No.

Looking to join this team of Rockstars? ResMan is hiring! Check out our open positions.

2021 Property Management Conferences

Posted on by Kristin Gooch

Many events were disrupted in 2020, but there are many 2021 property management conferences that promise a return to a variety of touchpoints within the industry, including in-person, virtual and hybrid events.

We’re excited for the return of valuable networking and knowledge gathering on trends in the housing industry, legislative concerns for renters, and emerging technology.

Here’s a list of the events ResMan will be attending this year.

2021 Property Management Conferences and Meetings – Affordable

NAHMA Top Issues in Affordable Housing Winter Meeting 2021

March 8-11, 2021 – VIRTUAL

The National Affordable Housing Management Association’s winter meeting will focus on top issues in Affordable Housing, including HUD updates, the emerging need for technology, affiliates committee panel, legislative forecast with new administration and congress, personal work-life balance during and post-pandemic and more.

CARH 2021 Annual Meeting & Legislative Conference

June 28-30, 2021 – Arlington, Virginia – The Ritz-Carlton, Pentagon City

The Council for Affordable and Rural Housing’s annual meeting will focus on new trends and current legislative issues, offer networking opportunities and present awards and scholarships to some of the best and brightest in the industry.

SAHMA Leadership Affordable Housing Conference

August 9-11, 2021 – Jacksonville, Florida – Hyatt Regency

The Southeastern Affordable Housing Management Association’s annual leadership conference for owners, agents and managers of LIHTC, housing authority, rural housing, HUD subsidized and HUD insured properties. The conference will feature educational sessions, panels with industry leaders and networking opportunities.

NAHMA Biannual Top Issues in Affordable Housing Conference

October 21-22, 2021 – Washington D.C. – The Fairmont

The National Affordable Housing Management Association’s fall meeting will focus on top issues in Affordable Housing, including HUD updates, the emerging need for technology, affiliates committee panel, legislative forecasts and more.

Mid-Atlantic AHMA Affordable Multifamily Rental Housing Conference

November 16, 2021 – VIRTUAL

This virtual conference will offer educational sessions on topics including LIHTC compliance, sexual harassment and discrimination, income  verification, atypical assets (including cryptocurrency) and more.

Regional 2021 Property Management Conferences and Meetings

FAA Annual Conference & Trade Show

October 13-15, 2021 – Orlando, Florida – Disney’s Coronado Springs Resort

This conference will focus on mentorship, networking, educational sessions and more. More than 900 multifamily housing industry professionals interested in sales, marketing, recruitment and retention, maintenance, leadership, and technology will be inspired by the nationally renowned keynote speakers and the breakout sessions.

TAA ONE Conference and Lone Star Expo

April 14-16, 2021 – San Antonio, Texas – Henry B. Gonzalez Convention Center

The Texas Apartment Association will host a conference and expo featuring educational seminars, networking opportunities, a renowned trade show and more. Meet thousands of industry peers from around the state and nation and pick up new solutions for your property’s success.

MSHDA Building Michigan Communities Conference (BMCC)

May 4-5, 2021 – VIRTUAL

The BMCC attracts a variety of attendees from elected officials and staff to housing service providers. Attend educational sessions, listen to keynote speakers and get access to networking opportunities.

2021 NMHC Annual Meeting

June 8-10, 2021 – San Diego, California – Manchester Grand Hyatt

This members only event is a time for members of the National Multifamily Housing Council to come together to network and discuss emerging trends and regulatory changes in the industry.

National 2021 Property Management Conferences and Meetings

NAA 2021 Advocate Legislative Conference

March 8, 2021 – VIRTUAL

The NAA Advocate Legislative Conference is an opportunity to make your voice heard and relay the concerns of the rental housing industry to our elected officials. The event focuses on Federal and State Advocacy, emerging policies, navigating eviction data and more. The virtual conference will include a keynote speaker, education sessions and an issues briefing.

NAA Apartmentalize Conference

August 31 – September 2, 2021 (New Date) – Chicago, Illinois – McCormick Place

The NAA Apartmentalize Conference is one of the industry’s biggest events and offers networking opportunities, nationally recognized speakers and 85+ sessions discussing topics including operations,  marketing, maintenance, leasing and leadership.

Multifamily Women’s 2021 Summit 

September 15-16, 2021 – Scottsdale, Arizona AND Virtual 

The summit offers women in multifamily a change to connect and attend insightful discussions on the importance of elevating women in  leadership, becoming mentors and helping shape the future of the  Multifamily industry. Top experts will speak on rapid technology advances  and the ever-evolving roles women play in multifamily organizations. 

2021 OPTECH Conference & Exposition

November 8-10, 2021 – National Harbor,MD – Gaylord National Resort & Convention Center 

This event open to both members and non-members of the NMHC offers exclusive peer-to-peer roundtables, property and revenue management workshops and cutting-edge content and speakers. Explore new operations and technology-related products and service.

ResMan Events

ResMan Edge Conference

October 17-19, 2021 – Nashville, Tennessee

We’re excited to present our ResMan Edge User conference. This event is a chance for ResMan users to meet the team, hear from experts in the industry, meet vendors, explore hands-on activities and attend educational sessions designed to help you grow your business and improve your day-to-day.

5 Ways Property Management Companies Can Manage Communication During a Weather Emergency

Posted on by Kristin Gooch

Emergency Communication Tools for Property Management Companies

Communicating with residents before, during and after a weather emergency is critical for property managers. Whether there’s a snowstorm, tornado, hurricane or natural disaster, your job is to keep your residents and staff both safe and informed. In the aftermath, clear and frequent communication regarding repairs, timelines and building access will help you better manage expectations and make the weeks and months to come a bit easier for all involved.

Juggling tasks during a stressful situation can leave you with little time to manage communication, especially if you’re relying on a system that doesn’t offer robust messaging tools. Leveraging a modern property management software to streamline messaging one of the easiest and most reliable ways to manage both internal and external communication and, quite literally, weather the storm.

1. Company Communication Tool

In a weather emergency, you need to be in constant communication with your internal team to ensure individual properties are planning accordingly and following company protocol.

While two-way radios are great for quick communication between maintenance crews and other teams on individual properties, you also need a way to deliver messages across individual teams and multiple properties to alert them to high priority tasks and align resident communication and maintenance processes.

Emails can often get overlooked. Communicating with property managers and other staff within your property management software is the best way to convey needs, as your team is constantly working in the platform.

During a weather emergency, property management companies can segment relevant properties and brief them on how to stay prepared. For example, PMCs can remind property managers to coordinate with maintenance teams to de-ice steps and treat walkways during winter storms or provide messaging for resident communications.

Not only does this keep you in sync, but getting regular status updates to and from your team also allows you to send the most accurate and timely updates to your residents.

2. Bulk Email and SMS Messaging

Keeping in touch with residents is always important, but when during a weather emergency, property management companies need to prioritize resident communication. Emergencies like this can be a scary, stressful time for your residents, and they need to know you’re there for them.

Before the weather event (if possible), inform your residents of any preventive measures they can take to secure their units, like keeping faucets dripping during a hard freeze or getting to a safe space away from windows during a tornado. In the days and weeks ahead, it will be equally important to keep residents informed of unit access and repair timelines.

While most PMCs use some form of messaging system, having a property management software with powerful email and SMS messaging tools ensures you can deliver information quickly – especially in an emergency.

Using a platform like ResMan allows to further streamline emergency messaging by setting the message type to “Emergency.” This will bypass resident opt-in settings and send notifications to all residents.

3. Segmented Messaging

Particularly in weather emergencies, property managers need to be able to contact specific residents to communicate issues. Instead of mass messaging everyone at your property, leveraging a property management software with bulk messaging segmentation makes it easy to contact residents in specific buildings, floors, units or other areas of the property.

Some software only allows you to send bulk messages to all residents or email specific residents—nothing in between. Receiving irrelevant messages can be frustrating for residents, and while emergency messaging them will ensure you reach them, you want to ensure you’re only sending relevant information from your platform, especially during severe weather.

Robust property management software enables to you segment contacts to ensure you can easily communicate information to the right people. You can notify certain residents about burst pipes, roof restoration and other pertinent information quickly and avoid disturbing or confusing the rest of your residents.

4. Resident Portal Emergency Messages

We all know that messages can get accidentally overlooked. Communicating with your resident across multiple platforms is the best way to ensure you’re heard. In addition to email and SMS, you should also add any emergency weather messaging into your resident portal.

Leveraging a property management software with a powerful resident portal allows your residents to access all the information they need in a single location. Before, during or after weather emergencies, property managers can create a pop up to communicate with their residents. This can be particularly helpful after an emergency or natural disaster when residents may be logging into the portal to create maintenance requests. Property managers can insert messaging into the portal to improve transparency and communicate procedures for the days and weeks to come.

5. Templates

Property managers know to expect the unexpected and have a plan in place for any scenario—including communication. Ensuring you have systems in place for emergency situations, weather events or even routine correspondence, can save you valuable time.

Taking proactive measures now to streamline communication allows you get in front of your needs. Property management software enables you to create custom messaging templates for different scenarios. Instead of having to craft a message on the fly, you can simply select the appropriate template, edit if needed and hit send.

Depending on your geographic location, you may choose to make templates based on likely weather emergency scenarios. For example, if your property is on the coast, prepare messaging for hurricanes. That said, when it comes to weather, expect the unexpected. Consider creating templates for less likely scenarios. Even if it snows in your city once a decade, it’s best to be prepared.

When times are tough, ResMan is here to help. Learn more about how your team can improve communication with a powerful property management platform.

3 Reasons to Use a Native Resident Payment Portal

Posted on by Kristin Gooch

At first glance, third-party resident payment software can seem like a viable way to extend the features of your property management system. It allows you to accept and manage payments online, which is a win. But a native resident payment portal, one that is built within your property management software, offers advantages you may not have considered. It’s a win-win-win, because it gives everyone—residents, back-office staff, and onsite property managers—a better experience. 

1. Greater Staff Efficiency

Accepting payments is only one piece of the equation for a payment portal. Managing those payments is typically where challenges can show up in a third-party application. Some property managers spend countless hours manually transferring data from disparate systems. 

A property management software with native payment functionality boosts efficiency by centralizing your data . You get a single system of record within your property management software for all your resident interactions. This helps eliminate risk and ensure payment management is accurate, streamlined and timely. Property management software users never leave the system and all given data is automatically populated in resident accounts. 

Some payment providers may not be able to help you with how their  product is interacting with another vendor’s product. A native resident payment portal provides one less vendor to interact with and a support team with technical experience in every aspect of your property management software, including payment management. Keeping all resident data in one system provides a more consistent back-office experience. 

2. A Seamless Experience for Residents 

In a non-integrated or lightly integrated payment portal, applicants and residents must make payments in one system while submitting maintenance requests and uploading documents in a separate resident portal. Having to manage needs on separate systems and keep up with usernames and passwords can be frustrating for residents and applicants.

Convenience and ease of use are primary expectations of today’s consumers. A property management software with native payment functionality allows residents and applicants to pay in your online resident portal. This keeps them on your website and provides a seamless payment experience within a familiar resident portal.

3. Reduced Risk for Property Managers

Managing the payment lifecycle of receiving, processing and reconciling payments can get complicated when your staff is working out of disparate systems. A property management software with native payment functionality allows you to streamline the process, eliminating errors and bottlenecks. You can trust your reports to be accurate and up-to-date. 

In a native resident payment portal, PMCs can also reduce financial risk with cost-predictable subscription pricing. Fixed service fees, rather than adjustable, will minimize complexity and uncertainty about costs for you and your residents. 

ResMan’s Native Resident Payment Functionality  

The payments solution developed within the ResMan property management platform (and supported by ResMan) reduces friction for applicants and residents and reduces risk for PMs. 

ResMan Payments aligns with industry standards in accepting a wide range of payment methods, offering standard and expedited funding options, and complying with PCI Level I, SSAE 18, SSL (Secure Sockets Layer), NACHA, and Card Rules and Regulations security requirements. You can rest easy, knowing your residents’ payment experience is secure. 

Find out why ResMan’s property management software with a native payment functionality is the best choice for managing your properties.

4 Valentine’s Day Ideas for Residents: Improve Resident Retention

Posted on by Kristin Gooch

Valentine’s Day is just around the corner, and who better to show a little love to than your residents? Simple gestures can go a long way in improving resident retention rates. In addition to consistent resident communication, going the extra mile around holidays is a great way to engage your residents.

While in-person gatherings may not be possible due to COVID-19, there are plenty of safe ways to show your residents how much you appreciate them. Here are a few of our favorites:

1. Hot Chocolate Kits

Help your residents warm up this winter! Placing hot chocolate kits in your lobby or clubhouse can be a great sweet treat for residents. Put a packet of hot chocolate and a few marshmallows in a bag tied with ribbon, add a sweet message and you’re done!

2. Valentine’s Selfie Station

Setting up a themed selfie station is a fun way to get residents engaging with your property on social media! Add some streamers, paper hearts, balloons or other fun decorations to a wall (with good lighting!) and tell your residents to stop by and snap a photo.

Make sure they tag you on social media (bonus points if you come up with a fun hashtag). To boost engagement, consider making it a contest. Anyone who takes a selfie and tags your property on social media is entered to win a gift card. Not only is this a great way to engage with your residents—it also boosts brand awareness to their connections.

3. Candy-grams

You can never go wrong with candy on Valentine’s Day. Putting together small bags of candy is a fast, easy way to show your residents you appreciate them. Include a heart-shaped note with the candy, and you’re good to go!

4. Heart Hunt

If your property has a decent grounds area, consider leveraging your residents’ cabin fever with a fun scavenger hunt. Place hearts in heavily trafficked areas of your property (clubhouses, fitness centers, playgrounds, etc.). Leave instructions to return the heart to the leasing office for a prize. This can be a great excuse for residents to get outside and stretch their legs a bit after being cooped up for a while.

ResMan Listed in Top 35 Best Places to Work Multifamily for Women®

Posted on by Kristin Gooch

ResMan is honored to be one of the 2021 Best Places to Work Multifamily for Women® by Multifamily Leadership. Our team came in at number 12 on the list of the top 35. This data is gathered from the research conducted through the national Best Places to Work Multifamily® program. 

ResMan was eligible for this list after ranking as one of the Official National Best Places to Work Multifamily® during the Multifamily Awards Show. As a female-founded company, we are particularly proud of this distinction of being one of the best places for women to work in the multifamily industry.

Our continued focus on diversity, inclusion, and belonging for all of our team members is essential, and we strive to sustain and improve upon our culture daily.

Check out the complete list of the 2021 Best Places to Work Multifamily For Women® here.

3 Key Takeaways from the 2021 CARH Midyear Meeting

Posted on by Kristin Gooch

ResMan’s Senior Vice President of Product, Janel Ganim, recently attended the Council for Affordable and Rural Housing’s (CARH) 2021 Virtual Midyear Meeting. As an expert in affordable housing, here are her takeaways.

The affordable housing industry is a tight knit community—one I’m pleased to be involved in. My fellow ResMan teammate and friend, Rue Fox, and I attend meetings, conferences and trade shows to meet others in the industry, learn from them and get a better understanding of how we can improve the ResMan’s affordable housing software to better serve their needs.

While we’re only able to attend remote meetings right now, we’re so ready to get back to in-person gatherings and see friendly faces again. Until then, virtual events with associations like CARH and NAHMA have been a great way to keep a finger on the pulse of affordable housing and stay informed.

I recently attended the 2021 CARH Midyear Meeting at the end of January, which was a great opportunity to hear from affordable and rural housing managers and industry experts in the public and private sector.

While the agenda covered everything from regulatory changes and future legislation to industry trends and best practices, here are a few key points from the meeting:

resman-affordable

1. Hybrid Conferences

Due to COVID-19, organizations across industries had to choose whether to cancel events or shift to a virtual environment for all meetings, conferences and training. Though most of us, particularly vendors, are ready to get back to in-person events and trade shows, the shift to virtual events is giving us a glimpse at the new normal: hybrid conferences.

Associations are expecting to move to hybrid conferences as the pandemic winds down and even after it’s over. These hybrid conferences and trade shows will offer both in-person and virtual events to cater to as many industry professionals as possible.

This opens up an opportunity for those who are unable to travel due to distance, cost or work responsibilities. Between hybrid conferences and on-demand webinars, more people will have the opportunity to stay informed of industry news and be involved in the conversation.

2. Expenses Exceeding Income

A major concern for many CARH members centered around the possibility of their operating expenses exceeding their income. Pandemic relief bills, rent caps, minimum wage increases and other government issues and legislation have affordable housing owners concerned with how they will maintain their bottom line.

In regards to the proposed minimum wage increase, owners are concerned about being able to attract top talent. If properties can’t increase rent to offset increased salary requirements, there’s a chance for a talent gap in the workforce. In an industry where every employee already works tirelessly, this has the potential to be a major obstacle.

It’s also important to note the impact an increase in minimum wage could have on tenants. An increase would put many tenants over the income limit, making them ineligible to live at their current site or moving them to market rent. It will also be harder for new tenants to qualify to live at certain properties. Therefore, CARH members are predicting a drop in the income limits to allow tenants to stay in affordable housing.

Affordable housing owners also face a backlog of maintenance tasks. Since the pandemic caused owners to put many tasks on hold for safety and financial reasons, property managers are trying to prioritize maintenance tasks and manage budgeting. Maintenance is often one of the largest ongoing expenses for properties. With so many tasks to complete, repairs can be a huge blow to already tight budgets.

It’s more important than ever for affordable housing owners to effectively manage their budgets and have an easy way to monitor expenses. Leveraging a partner who can provide the tools for accounting, layered funding programs for tax credits, a native payment platform and more can provide peace of mind as they weather the year ahead.

3. Increased Focus on Technology

One topic that continues to come up in CARH and other affordable housing industry meetings is a focus on technology. With more teams working remotely due to the pandemic, PMCs have increased reliance on digital processes.

To maintain efficiency, affordable housing PMCs have begun managing leasing, payments, recertifications and other processes online. Affordable housing PMCs are also seeing the need for mobile maintenance solutions to manage and complete tasks on time.

The need for remote management solutions has allowed PMCs to see the value leveraging software to centralize data and even manage compliance. Using a platform designed for affordable housing PMCs allows property managers to proactively manage their affordable property portfolio and simplify compliance.

The next CARH meeting will be the 2021 Annual Meeting and Legislative Conference from June 28-30. Learn more about CARH here.