PropTalk: Trailblazers in Multifamily ft. Dawn Waye

About the episode:

Elizabeth Francisco sits down with Multifamily trailblazer, Dawn Waye, to share more about what being a successful owner/operator looks like and how leadership impacts the trajectory of a company. Dawn Waye founded City Gate in 2014 with a vision built upon her passion for marketing, training, asset management, business development and the operation of all asset types and classes. Dawn’s 20+ years in the industry have taken her from Rhode Island to Florida and finally to Texas. Prior to founding City Gate, Dawn served as VP of Operations for Knightvest Management and as Investment Manager for Pinnacle Property Management Services. Dawn holds broker licenses in Texas, Oklahoma, and Rhode Island as well as a CPM Designation from the Institute of Real Estate Management. As a leader in the industry, she provides clients, vendors, and residents with a voice at the local, state, and national level through legislative advocacy. Connect with Dawn here:

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit

Watch it here:

ResMania 2022 Recap

Wow! What an incredible week we all had at ResMania 2022. When ResMania was first being discussed, we really wanted a user conference that would show our continued dedication to growing with our customers because we truly believe we win together. Our customers blew us away with the response. After over 400 tickets were purchased, we had officially sold out of our first-ever user conference at ResMan. From the parties to the Keynote speakers all the way to our first-ever LIVE! Cocktails & Compliance podcast, the 3-day event was a blast from beginning to end and we could not be more thankful to our customers and our sponsors for making all of it happen. 

Opening Night Party  

We kicked off the conference with an incredible party at the Renaissance Plano Legacy West hotel, put on by one of our incredible sponsors, Nexus! Guests were met with a photo opportunity with some of the  “Greats” before heading into some live music, cocktails and yummy treats. Cocktails of the hour? 

Sponsor cocktail: Rick Flair 

Host cocktail: Resman Roi, regularly known as a Caipirinha.  

Tuesday Sessions 

The sessions started with our very own CEO, Michael Dunn introducing ResMan’s vision for 2022 and beyond. We followed with a thought-provoking panel discussion with Lori Krull (Weller), Jim Rostel (Anchor NW Property Group), Mike Ballard (Ascent Multifamily Accounting), Todd Ketler (Anyone Home): Does yesterday’s business model work in today’s environment?  After we were joined by one of our Keynote sessions presented by ResMania’s lead sponsor AvidXchange and their VP of Buyer Growth, Brian Thayer, who shared the top 5 trends in Real Estate for AP. Our ResMan team also shared our Product Highlight Reel & Roadmap for our software and customers were able to better understand and get excited for what’s ahead. 

Attendees were then able to breakout into one of four rooms, each hosting sessions particular to their roles and operations at properties. Executive, Affordable, Marketing and Product Deep Dive sessions went on into the afternoon, including our first-ever LIVE! Cocktails & Compliance podcast episode to finish off the breakouts.  

We wrapped up the day with an incredible Keynote from the SVP of Government Affairs at NMHC, Cindy Chetti and her team discussing what is currently happening in Washington for rental housing and how we all can get involved from a local to national level to create a better future for properties and their residents. What an incredible day of content! 

ROI Bar  

The ROI Bar was a huge customer favorite! In addition to featuring a larger-than-life cutout of our unofficial chameleon mascot, ROI, the bar provided a great opportunity for customers to ask questions and get hands-on experience with some of the newer features highlighted during our product sessions. And for those customers that thought they were in the “Lizard Lounge,” we want to let you know that ROI forgives you for confusing him with an unrelated and far inferior species!  

resmania recap

Sambuca Party and Customer Awards 

Time to roll out the red carpet and have some more fun! Everyone headed down the street to Sambuca for an incredible night filled with delicious food and drinks, Conga lines, photo booths and, of course, live music from the Big Daddy cover band.  

We were so excited to also present some well-deserved awards to our incredible customers who are truly the reason why we created ResMan in the first place. Congratulations to each of you and thank you for growing together with us. Here is the list of award winners: 

Grow Together Award 

GVA Property Management 

Weller Management 

Fairmont Management Company 

Runs on Resman Award 

Allied Orion Group 

Q10 Advisors 

HLC Equity 

Social Champion of the Year Award 

PLK Communities 

Resident Experience Transformation 


OG Customer Award 

Apartment Dynamics 


We could not be more thrilled with the turn out and success of ResMania 2022 and want to thank our sponsors again for making this incredible week happen. For those who missed it, we will be hosting a webinar June 7th to share more about what is next for ResMan as well as highlighting some of the content we shared at ResMania. You can register here.

We are closing in on a date for #ResMania2023 so if you missed this year or couldn’t get tickets in time, be sure to grab them fast this year. More details to come. 

Thank you again to our wonderful sponsors for ResMania. We couldn’t have done it without you all! 

PropTalk: Are you Operationally Prepared to Make the Most of this Leasing Cycle? Ft. Kelli Dowdney

Elizabeth Francisco sits down with Multifamily trailblazer and Director of Strategic Operations and Support for INDIO Management, Kelli Dowdney to discuss the importance of preparedness during leasing season and what she thinks sets a company up for success.

Kelli Dowdney has been a leader, trainer, mentor, and passionate speaker for the Multi-Family Industry for over 25 years, starting her career as a PT Leasing consultant while she attended Texas A&M University’s Mays Business School.

After graduating with a double BA in Marketing and Management, with a minor in Finance, Kelli quickly moved through all onsite positions and into a variety of corporate positions. These included National Training Specialist, Regional Manager, Regional Vice President, VP of Marketing, and Vice President of Operations. Kelli’s strategic approach to operations focuses on effectively communicating target KPIs, providing the training and resources needed, empowering teams to execute their business plans and then measuring/adjusting. She has a unique skillset to push platforms and workflows to their highest efficiencies and is grounded by her process driven solutions. Kelli is passionate about collaboration, leadership development and vision casting. She is considered to be a powerful source of inspiration, taking every opportunity to impact the hearts and careers of those around her.

Kelli currently lives in Allen, Tx. Kelli is blessed with 2 children, Brayden and Bradleigh, through adoption and is very active in several adoption ministries and in her church. She is an avid Western Equestrian, having started competing at the young age of 3, and still owns several Quarter Horses and rides often. She is also a trained classical pianist and modern vocalist, with a history in musical theater. Connect with her on LinkedIn here:

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit

ResMan Opens Inaugural User Conference, ResMania, Where Growth Is the Main Event

PLANO, Texas, May 10, 2022ResMan®, a leading property management SaaS platform provider, opens its inaugural ResMania user conference at the Renaissance Dallas at Plano Legacy West today. Almost 400 ResMan customers, partners and industry experts will gather for two days to discuss the state of the multifamily industry and share best practices for marketing, property operations, affordable compliance, resident engagement, and investor management. The conference also offers opportunities for hands-on product training and to test-drive new ResMan capabilities.  

“ResMan’s first every user conference has been more than two years in the making, and we couldn’t be more excited to finally bring our customers together in person!” said Michael Dunn, CEO of ResMan. “At ResMania, growth is the main event, so we look forward to sharing insights and best practices that will help all the multifamily and affordable property management companies in attendance drive efficiencies, increase NOI and maximize asset value.” 

The conference agenda is packed with 24 sessions delivered by 42 different presenters and panelists. Sessions presented by industry experts include:  

  • * Knowledge is Power: How Rental Housing is Impacted by What Happens in Washington presented by Cindy Chetti (NMHC’s SVP of Government Affairs), Kevin Donnelley (NMHC’s Vice President, Government Affairs, Technology and Strategic Initiatives), and Matthew Berger (NMHC’s Vice President, Tax, Student Housing).  
  • * Practicing Policies: Legislative Updates that Impact Affordable Housing presented by Larry Keys, NAHMA’s Director of Government Affairs. 
  • * Tracking the Shifting Currents Below the Multifamily Surface presented by Jordan Brooks, Senior Market Analyst with ALN Apartment Data. 
  • * Focusing on Customer Experience to Drive Marketing Results presented by Stephanie Puryear Helling who leads SPH Services. 

ResMan customers will also be driving much of the conference content in the sessions: 

  • * Does yesterday’s business model work in today’s environment? which features Lori Krull (Weller Management) and Jim Rostel (Anchor NW Property Group) 
  • * Rehab & Construction in the Era of Labor Shortages, Choked Supply Chains, & Rising Construction Costs, which features Kim Radaker Bays (Exponential Property Group) and Greg Nelson (Centra Partners).  
  • * ESG: How Policies Impact Your Investments and Keep Your Company Competitive which features Mary Gwyn (Apartment Dynamics), Kelli Overton Dowdney (Indio Management), and Wendy Rae Walker (TAM Residential).  
  • * Navigating Through Today’s Marketing, which features Julie Ellison (Greystar), Jessica Dinin (Weller Management) and Angela Aguilar (ResProp Management).  

The conference will also mark the first-ever live recording of ResMan’s PropTalk Cocktails & Compliance podcast, as hosts Janel Ganim and Rue Fox are joined by HUD and Tax Credit compliance experts, Jenny DeSilva of DeSilva Housing Group and Stacy Day of Karen A Graham Consulting. 

No user conference would be complete without a product keynote. At ResMania, Janel Ganim, ResMan’s SVP of Product & Operations, and Nick Olsen, ResMan’s CTO, will showcase the company’s new capabilities, set to debut this spring, including: 

  • BudgetsPro – Everything needed to create, review, revise, publish and reforecast budgets entirely within the ResMan platform 
  • ReportsPro – The next generation in reporting, offering customers an easy way to customize reports to meet their specific business needs 
  • Rural Housing – Manage all Rural Housing eligibility, certification and monthly reporting within the ResMan platform 
  • Integration with AvidXchange – This new API offers a more efficient accounts payable (AP) process and the option to make secure payments via the AvidPay Network 
  • Other major enhancements to existing Multifamily, Affordable, and Investor Management solutions, including:  
  • Support of Move Out Reconciliations for cancelled and denied applicants 
  • Automated retroactive adjustments for Tax Credit properties when needed  
  • Addition of sort and export capabilities to the compliance certifications landing page 
  • Enhanced Investor Deal Room to support distributions via ACH and to allow integration with third-party tools such as CRMs and bookkeeping software via Zapier  

ResMania comes on the heels of the relaunch of Razz as a standalone brand serving the website, marketing, and branding needs of large, top-tier multifamily property management companies. Razz will showcase its capabilities at a sponsor kiosk and also serve as the sponsor for the ResMania Marketing Track. More information about the Razz relaunch can be found on the Razz website

The premiere of ResMania is due in large part to tremendous support from partners, with sponsorships selling out well in advance of the event. Twenty-four sponsors will participate in sessions, host parties and networking opportunities, support conference operations, and/or share their solutions at kiosks throughout networking area.  

For more details about ResMania and to view the full conference agenda, please visit the conference website. To participate in ResMania festivities remotely, follow the hashtag #ResMania2022 on Instagram and LinkedIn.