Jennifer, Contract Manager/Billing Analyst
Where did you grow up? Dallas, TX
When did you join ResMan? January 2019
How does your role impact other ResMan customers? By working to ensure a better customer experience from the contract process through billing and off-boarding of their properties.
What motivates you to come to work every day? This company has such a tremendous passion for being on the cutting edge of technology in the industry and strives daily to create a personal and positive experience with our customers every day. I have never worked with a team that puts in as many hours as they do, willingness to go the extra mile, and it all boils down to dedication!
What is your favorite ResMan Value Statement? Believe in the Impossible! I have always had a “Where there’s a will, there’s a way” outlook on life, so having the opportunity to share in that philosophy is a great fit.
Rafaela, Senior Implementation Associate
Where did you grow up? Most of my childhood, I grew up in Brazil. In middle school, I got the opportunity to go study in Japan where I became a great basketball player and swimmer. I stayed in Brazil until I was 19 and then finally moved to the US.
When did you join ResMan? I joined Resman on June 4, 2018.
How does your role impact other ResMan customers? My role is to make sure that our IAs are completing their tasks on time to make sure that the client is happy with our front-facing team. Although indirectly working with the clients, I make sure that we get good emails at the end of the day that deadlines have been met and also mediate any issues that might occur when delays occur on our end.
What motivates you to come to work every day? The environment at Resman is positive and uplifting. Even on “bad” days, you have a team of co-workers there to help and support you on your needs, have laughed, and get work done. The partnership within our Resman family makes work feel less like work and a place where what you do is truly appreciated.
What is your favorite ResMan Value Statement? We often hear “win together.” One of the values at Resman is to cultivate the idea of a team-oriented workspace environment. We win together, we work together, we go through everything together.
Stephany, Product Manager
Where did you grow up? Puerto Rico
When did you join ResMan? March 5, 2018
How does your role impact other ResMan customers? As a product manager, my daily decisions impact customers. Support tickets, customer calls, beta feedback exercises, roadmap planning, so many of my day-to-day activities create a direct impact. Honestly, I don’t see them as customers, I see them as true partners & I owe my day to day to them.
What motivates you to come to work every day? Every day I am asked to be a problem solver & I love it. I feel such a rush when meeting the challenge of taking a frustrated client & turning them into a customer for life. The opportunity to take a non-believer & transform their opinion of ResMan’s power as a solution. The chance to impact my users everyday by solving their problems today with the foresight of what they need tomorrow. Making clients bleed ResMan blue, that fuels me.
What is your favorite ResMan Value Statement? #WinTogether. I feel honored to have amazing coworkers. I get to problem-solve with some of the brightest, kindest, and most sincere humans every day. From my devs, to business services, my leasing support gurus, my selling machines, and my creative CAPs. My coworkers inspire me to show up & deliver every day. ResMan is my home because of my coworkers.
Rue, Sales Engineer – Affordable
Where did you grow up? Toledo Bend Lake in East Texas
When did you join ResMan? October 2016
How does your role impact other ResMan customers? I have the best role in the company. I get to present our Affordable solution to an industry that needs a great product every day!
What motivates you to come to work every day? My love for the sector of the industry I work in. My respect for the people I am surrounded with. And the undying need to win, lol.
What is your favorite ResMan Value Statement? All of them. Win Together – because we could never win without each other. Believe in the Impossible – because the trials of a startup are many and we made it! And Own What you Do – Because there are so many really smart people around me to support what I do, I have to own every day.
Dustin, Customer Support POD Lead
Where did you grow up? Trinidad, Texas – 887 person town about 70 miles south of Dallas
When did you join ResMan? April 8, 2019
How does your role impact other ResMan customers? Beings that I am client-facing, my role brings customer satisfaction front and center. Humor and a personality make the impact I have on our customers have a lasting impression.
What motivates you to come to work every day? The Support Team. We are a pretty close group of people with one goal in common – winning together!
What is your favorite ResMan Value Statement? #wintogether – in Support many different agents have different levels of understanding of all of the products. We work together in order to win together.
Alian, Software Engineer III
Where did you grow up? In Cuba as a child and after that in Spain
When did you join ResMan? With the acquisition of Razz in January 2020
How does your role impact other ResMan customers? I work with the rest of the Website teams making sure we offer our clients the tools they need to have a cool and successful website
What motivates you to come to work every day? I love technology, programming and being able to create, even when it’s in the virtual space, so having the opportunity to do so every day fuels me to get up and do my best!
What is your favoriteResMan Value Statement? Own what you do. I think that getting involved in what you are doing (the good as well as the mistakes) is what leads to great products!, you can never accomplish something if you don’t believe in what you are doing.
Eduardo, Software Developer
Where did you grow up? Sao Paulo, Brazil
When did you join ResMan? February 2020
How does your role impact other ResMan customers? Working on the Websites team, we are directly impacting our customers’ revenue with new prospects, so it is crucial we provide a stable platform and the best features to our customers
What motivates you to come to work every day? I love what I do, I love the challenges the ResMan presents to me and above all ResMan makes me feel at home
What is your favorite ResMan Value Statement? Win together, this makes me feel I am really part of the company and also it is the perfect mentality for a company that wants to achieve big things
Richard, Technical Lead
Where did you grow up? St. George’s. Grenada (Caribbean)
When did you join ResMan? Jan 2, 2018
How does your role impact other ResMan customers? Our team has a big impact on the Resident’s experience in interacting with ResMan, and ensuring they have a smooth and pleasant experience in the leasing process.
What motivates you to come to work every day? Solving problems and facing new challenges
What is your favorite ResMan Value Statement? Win together, Resman is truly like a family