PropTalk: Trailblazers in Multifamily ft. Josh Heck

About the episode:

Josh Heck, SVP Sales, Chief Sales Officer of Anyone Home, sits down with Elizabeth Francisco to discuss why and how technology should be used within multifamily, as well as the ways it supports staff and revenue streams in the long run.

Josh Heck is the SVP Sales, Chief Sales Officer of Anyone Home. Previously, Josh has spent more than 15 years in the multifamily and property management industry with companies like Rainmaker, LRO, Entrata and American Utility Management (AUM). Josh brings a wealth of experience, providing strategic sales leadership to ensure Anyone Home achieves revenue and growth targets. His primary objective is to be a partner with Anyone Home leadership to help properties make the most of their centralization through CRM, Websites, and Contact Center.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit

Watch it here:

10 Fall Activities To Create More Community and Referrals at Your Properties

Fall is officially here and while it’s a slower time of year for leasing, it could not be a more important time for establishing community and connection with your residents ahead of the spring rush. Referrals and renewals are a huge win for properties and laying the foundation for peak season most certainly starts now.  

Fortunately, with holidays, it can be very easy to come up with inexpensive yet engaging events and activities to get your residents together during the slower part of leasing season. You can even open the events and activities to those living outside of the property, bringing in prospects to witness up-close what living in your community looks like. We came up with ten fall activities to get you started: 

Trunk or Treat and Costume Contests 

Halloween is only a few weeks away and many residents need a place to take their kids trick or treating. Instead, you can host a “Trunk or Treat” in a specific parking lot, where tenants can decorate their trunks and provide candy as a unique and different approach to door-to-door trick or treating. Get creative! Let people bring their pets (if you’re a pet-friendly property) and encourage residents to have candy and puppy treats available. You can also hold prizes for trunk decorations, like Spookiest Trunk and Most Artistic Decorations, or costume contests for kids and pets, too! 

Pet Parade 

For pet-friendly properties, anything involving pets is a fan favorite for residents. Let residents show off their furry family members in a pet parade at your property. You can theme your pet parade like the Met Gala, giving residents a chance to get creative in dressing up their bpets or decking out their “rides.” Offer various prizes for Cutest Pet, Most Creative Costume and Best Matching Costumes for those who dress up with their pets. 

Outdoor Movie Night 

Everyone loves a good movie night, but especially an outdoor one! Put on a classic favorite or family-friendly movie on a projector at your property. Bring a popcorn machine and sodas and invite residents to bring their own chairs or blankets to enjoy a film outside.  

Football Watch Party 

Most people love to watch football on the weekends. Similar to the outdoor movie party, pick your local college or NFL team and put it on for residents to cheer on the team together. You can easily offer popcorn and drinks for those to indulge in or celebrate potluck-style, letting people bring their own football-favorite treats and meals to enjoy while they watch.  

Ornament or Cookie Decorating Competition 

Whether you host it at your property or let participants get creative on their own, an ornament decorating contest will give families and residents the chance to DIY together. Let them submit pictures or bring the ornaments into the office to decorate a tree for the front office to add some flair to those coming in to check out your property. If ornaments aren’t a great option, decorating cookies can be a great alternative! 

Photos with Santa 

If Christmas is a widely celebrated holiday for your residents, this one will be a favorite. Have a time after school or on the weekend when kids or pets can come get a photo with Santa. Set an easy backdrop in the leasing office for those to come and go to ask Santa what they want for Christmas and snap a photo with a high-quality phone or DSLR camera on hand. Make the photos available in a Dropbox via email or post the photos on your Facebook for residents to snag for themselves. 

Patio Decorating Contest 

A classic and easy event to host, a front door, window or patio-decorating contest is sure to bring out creativity and excitement for residents as they decorate for Halloween or the December holidays. You can also offer small or more incentivizing prizes for Most Creative, Spookiest Décor, and more. 

Gift Wrapping at the Office 

Many know the struggle of wrapping a multitude of gifts – and doing it well. Offer a handful of days for residents to come by with their gifts to wrap. You can provide wrapping paper, nametags, bows, ribbons, and other supplies needed to wrap gifts for the holidays. Have employees in the front office help those who struggle with the gift wrapping. This is a creative and useful way to enhance relationships between the property managers and their residents.  

Holiday Clean Out & Give Back 

Nothing says holiday season like sharing kindness with others. Encourage residents to clean out their closets and pantries filled with dry goods to create a clothing or food drive for a local charity to donate to instead of holding onto unneeded items. This not only promotes giving back but also checks off a common New Year’s Resolution: decluttering their space.  

(Legal and Safe) Fireworks for NYE 

If it’s legal in your municipality and there is a safe area to do so, fireworks are a great way to get people together to ring in the New Year. Provide sparklers for kids and a water bucket to put them out in. Set up a campfire pit and let kids make s’mores. Offer hot cocoa to stay warm, too. And don’t worry, this can be family friendly. No one will notice if you set the fireworks a bit early for the young ones. 

It’s a great misconception to think the fall and winter months aren’t a perfectly opportune time to connect with residents and prospective tenants. Encouraging residents to invite their friends will also create an inviting living experience for those looking for a place in the near future, proving to those interested that there is more than just housing that you are providing, but also a community.

Award-Winning Razz Interactive is Back!

Razz is re-launching back into the market at this week’s AIM Conference 

April 25, 2022, Huntington Beach, CA – Today, at the Apartment Innovation & Marketing (AIM) Conference, Razz Interactive makes its official return to the market as a standalone brand serving the website, marketing, and branding needs of large, top-tier multifamily property management companies. With integrations to all the leading property management software solutions such as ResMan, RealPage, and many more; property managers can be confident that their websites will be fully integrated, lead to lease. Read the full press release here.

About Razz Interactive:

Founded in 2012, Razz Interactive, an award-winning digital agency, quickly made a name for itself in the multifamily industry by providing a unique perspective on marketing with well-designed and easily customizable websites and branding for properties. Razz launched thousands of digital experiences and innovative products that fueled growth for progressive companies like Universal Music, Greystar, Sprint, Wood Partners, The Dinerstein Companies, AT&T, Pepsi, and more. In late 2019, Razz was acquired by ResMan®, a leading property management SaaS platform provider. The Razz content management system (CMS) powers ResMan Websites and today ResMan is relaunching Razz as a standalone brand to focus on large, fast-growing property management companies. 

More information on Razz can be found at 

How to Start Doing Organic Social Media For Your Property

Engaging customers and prospects through organic social media is one of the most popular marketing strategies for businesses right now. With 4.2 billion users on social platforms and the majority of users spending over 2 hours a day scrolling, social media is a great opportunity for your property to be made known. Yet, many businesses, both large and small, are missing the opportunity social media offers for their brand. Some might be overwhelmed by the idea and don’t know where to start. Others just don’t understand exactly what they’re missing.  

But in reality, most of your present and future residents are online scrolling every day and that is motivation to step into the world of social media for your brand. Plus, it’s free marketing! Organic social media costs nothing but a little bit of time and effort that eventually reaps high rewards, including new leases and increasing resident retention. 

If the idea is still overwhelming for you and you aren’t sure where to start, remember that starting is the most important piece to doing social media. Just like getting back to the gym after some time away, it takes practice and consistency to get the rewards you want. 

Choose a Starting Point 

We recommend starting small. There are several social media platforms and each of them is different in audience, content and commitment. Most of the younger generations are on platforms to fill up spare time, connect with friends and find entertainment. Gen X and Baby Boomers shift in their motivation to use social media as they mostly use it for connection and the news. However, Facebook and Instagram are the most widely used platforms by all generations. 

Since we’re starting small, you can pick one social media platform to start, but we recommend trying out a platform you’re most familiar with. Eventually, you can add more platforms the more you feel comfortable. Instagram and Facebook can be connected to post together at once to make sharing content easier. Videos you share can eventually go on YouTube. There’s plenty of opportunity to build upon a foundation later. 

Once you have created a page or account, add in the necessary details to fill out a profile. Add your logo as a profile photo and fill out your biography as well as a Call-To-Action that takes people to your website. After you’ve added the basic account information, now you can start inviting people to follow the page. Share a link on your website or email your residents to let them know. You can find helpful tips for spreading the word here

Before going into the details of posting on your social media, remember not to stress. Make it fun and simple for yourself to start. We will show you the tools so you can be better equipped and supported as you get rolling.  

Gathering Content 

One of the first problems you’ll run into is having content to share on your social media pages. One of the common ways content marketers can create consistent social posts is by having what’s called pillar content. 

Pillar content is best thought as large pieces of content that answer a complete question in full. The trick is around what the question is asking. The vaguer a question is, the more content you can write about. If your pillar content is too granular or specific, you won’t have as much to repurpose from that.  

Here are a couple of examples that exemplify pillar content versus social content: 

Pillar content: What are ways to keep your apartment peaceful? Here are 9 ways how. 

Social content: Is your closet a wreck? Use a closet organizer! 

Pillar content: What’s in your property’s neighborhood? 8 things to do during San Diego’s summertime. 

Social content: Free this weekend? Take a 3-minute walk to the Farmer’s Market in downtown San Diego! 

Content marketing is about working smarter, not harder. When you create one pillar content piece, you might be able to create up to 15 social posts from that piece alone. You are working smarter when it comes to social media when the pillar content is helping you create posts to share.  

A blog could have 6-8 sections. Those sections or chapters could have 2-3 quotes or statistics. You can see how social media can be easier when you have one good pillar content piece to work from. 

TIP: When thinking about what pillar content to create, think about your residents. What do they care about outside of just having a place to live? Here are some ideas: 

  • Write a blog helping residents with their apartment living: decorating, family activities in the neighborhood, hosting holidays with family, etc. 
  • Share third party articles with valuable information for residents and pose your property as a resource for all things apartment-living. 
  • Put on events for your residents and use social media as a way to promote and recap your event. 
  • Look what neighboring properties are posting on their social media channels for inspiration on pillar content. 
  • Talk to your front office staff who talk with residents daily for brainstorming more pillar content ideas. 

Social Media Tools 

Have you ever wanted to post on social platforms but were worried about how it looks or reads? This is where the right tools can support you better for organic social media. No one is expecting your property to have the prettiest Instagram or Facebook in the world. This is where practice comes in naturally. You will get better as you go. There are some tools that are free or inexpensive for you to boost the visual attractiveness of your social media a bit: 

Canva – Canva is a great and free online tool with customizable templates for any sort of print or digital content. From social media images and video templates to infographics and flyers. You can add logos, change the text and add images to thousands of templates and instantly have content to share to your social media pages. For a small price, you can have access to an entire library of templates for more options than the free plan. 

Creatopy / Bannersnack – If you want to get a little fancier, you can have more animated and design-focused templates to use for your pages through Creatopy. This might make more sense for platforms like Instagram and Facebook as it is usually used for ads but has compelling visuals and easy-to-use templates.

Hootsuite – Use Hootsuite to schedule your posts. This is helpful with saving time while still having consistent content uploaded. You can spend 30 minutes on a Monday morning creating the images for the week in Canva or Creatopy and schedule them out so you don’t have to post every day manually. Hootsuite has a free plan for up to 2 social accounts. 

Another way to engage your audience and look like a pro is by using hashtags. Hashtags are helpful for gaining attention and followers from people who might not have heard of you before. They can also help you target the audience you want to reach (I.e. luxury apartments would have hashtags geared toward luxury living). You can use tools like Flick to help you get started. 

Get Residents and Employees Involved 

Getting started can be as simple as getting your employees and residents involved. Your frontline workers are some of the best advocates for your property. Encourage them to ask residents for a quick follow on Instagram or Facebook. Create contests among your employees for content, like event ideas, images, or videos. Reward them with office lunches or a gift card.  

You can also create contests with your residents. Have a “Best Decorated Apartment” contest and create a hashtag for your property specifically so you can see what your residents share. Use Canva to create flyers sharing the contest details. Incentivize them with prizes for more excitement. You can partner with a local restaurant to sponsor the contest and reward the winner with a free meal for the family. 

Host events for your property and set up a photo booth or hire a local student photographer looking for portfolio work. Share photos online for residents to look for after it’s over. Residents love to engage when you present them with opportunities. Look for the ones that do well and garner support and repeat those regularly. 

Social media can seem overwhelming and a lot to commit to from the outside, especially organic social media. But in reality, simple and authentic is better. Organic social media is an investment that can reap heavy rewards for your property, including new leases and an excellent brand experience for current residents. Start somewhere. 

Interested in how you can increase traffic and leads through marketing? Check out our latest on-demand webinar.

Digital Storefront: How to Capitalize on your Property Management Website

The world seemed to deal with aftershocks from the technology earthquake of the 21st century when COVID-19 happened in early 2020. The modern consumer began demanding a complete shift to digital in both their business and personal life in order to stay fully connected and informed. The general public has now come to expect businesses to be fully online asking more of businesses in their online resources with a (to no surprise) lower tolerance for anything less. 

It sounds harsh, but in reality, consumers have changed and they know what they want and where to find it online. If you’re not online, to many, it might be as if your business doesn’t exist. But even if you are online, you have another hurdle. Because of the Internet and the massive zoo that is online content, it’s difficult to know where and how to get in front of consumers. Not only just consumers but the right consumers need to be able to easily find your property’s website or they might never bother to find your business at all (remember the low tolerance?) 

SEO, Paid Ads, and An Active Website… Oh my! 

The trifecta of an online presence includes: SEO (search engine optimization), paid ads and an active website. These three initiatives should drive people to your website if they aren’t already visiting. Here’s a short guide to getting these three things where they need to be: 

SEO – We’ll get into the active website, but if your website is being updated regularly with fresh content, you can easily figure out the keywords that your prospects are searching for. Neil Patel has a great tool for SEO beginners. Go from a free to inexpensive plan and gauge traffic for keyword searches and percentage possibilities of rankings on page 1 of Google.  

Paid Ads – List your active units and properties in paid ads, whether on social media or Google. Start with a small amount of money and test out different copy and images. See where traffic engages the most and put a little more money toward it. Repeat several times. Always test ads as much as possible by figuring out what the market wants to see once your ad is in front of them. 

Active Website – The word “active” is key here. Uploading regular resources signals to Google that your site is putting fresh content out for consumers – and Google rewards that by bumping you to higher pages on their search engine. That content, whether it be blogs, announcements, or general unit information, should include SEO keywords that your prospective renters are searching for so that links to your site are returned in their search results.  

The entire point is: make it easy for the consumer to find you. The easier it is for them, the more likely they are to give your brand and website a chance to earn their business. If you don’t have the internal resources or capabilities to help you with these initiatives, you can outsource to an expert to get the process started.  Now that you have an approach for driving traffic to your website, let’s talk about what they want to see once they arrive. 

What are future residents looking for on your website? 

In writing school, they teach you “show, don’t tell.” What it really means is let the reader figure out some things on their own – don’t write every detail for them. This is the same for your property’s website. You still need to provide some detail, but your website is the beginning of a customer experience and that’s why it’s important not to overwhelm them. 

A website with nothing but copy and words will quickly motivate a user to bounce, even if the words on the website feel important. Focus on your target market and understanding who they are and what they care about. They’re looking for a future home, so typically any consumer wants to eventually see units, photos of the property, and maybe information on amenities and pricing. However, starting with your home page, you still have to convince them to travel to other parts of the site.  

Typically, your properties’ home pages will be more image-heavy than information-heavy. It should give a visual expectation of their future experience living at your property. Video and photos are a great way to do this and can be a great opportunity to call out important and high interest areas of the site. Putting a CTA (call-to-action) button or a headline about a new promotion the property is running near these eye-catching images and videos is what’s going to keep them interested. 

What does their future home look like? 

As they are checking out units and amenities, it’s important to note that you still have the opportunity to give them all the information they need without writing it all out in words. Your property’s website visitors are more likely to convert when they get as much information as they can online, before they commit to touring in-person. We suggest providing this information visually in three ways: 

Self-guided tours 

Prospects who complete self-guided tours online are 54% more likely to convert into an in-person tour. Giving your prospects the chance to see the landscape tells them exactly what they will experience if they make it their new home. When the prospect does tour in-person, they are not caught by surprise and often have higher intent to lease. 

Neighborhood maps 

If this is their future home, visitors are going to want to see what’s beyond the gates of the apartment community. Interactive neighborhood maps are another way to create transparency with online researchers as they can get a sense for their apartment’s surroundings including schools, shopping centers, and even the distance to the highway. 

Interactive and Unit-specific floor plans 

Many properties upload a single interactive floor plan for each type of unit (studio, 1B1B, 2B1B, and so on). But probably the layout of each unit type varies depending on where it is located. More often than not, prospects are surprised when they tour in-person and see the available unit looks completely backwards or different than what they saw virtually. If they’re already picturing themselves in a unit and you change that picture, it can create friction for them as a prospective resident.  

We advise you let them see it all. Give unit-specific floor plans that are interactive and can not only show what the exact available unit will look like, but where it’s located on the property. Believe it or not, another point of friction for prospects is around location of the unit. When they realize their potential apartment is far away from their parking spot and they try imagining carrying groceries back and forth, they can quickly lose interest. There can be other reasons like being close to the elevator or trash chute or even for a nice view, a customer might be led astray when they don’t get the full picture beforehand. The more a prospective resident knows in advance before touring, the more the in-person visit will reinforce the personal connection they have to your property that drove them to visit in the first place! 

If you aren’t reaching your prospective residents online or aren’t catering to their pre-visit information needs, you’re making it harder than it needs to be to generate and convert leads. Interested in getting your property website to its full potential? Book a demo with us to see how we support property management companies with their websites here.

The Best Marketing Strategies for Property Management Companies

Marketing for Property Management Companies

A property’s success hinges on a strong multifamily marketing strategy. Even if your property already has a website and you’re posting units on apartment listing sites, there’s so much more you can do to increase marketing effectiveness. The best marketing strategies for property management companies are comprehensive, encompassing everything from understanding your prospects to optimizing budgets with attribution models. 

Here are a few strategies to implement in your multifamily marketing strategy: 

Optimize Your Listings 

When it comes to marketing your properties on apartment listing sites, you have to be on your A-game. Your properties will be listed directly next to your competitors, and you need to make sure your listings will not only highlight your property’s best features, but also stack up against the competition. 

Your apartment listings should include quality, well-lit photos of each available unit, as well as any amenities and the grounds of the property. Remember: you don’t need an expensive camera to take good pictures – most smart phones on the market take high quality photos! 

You also need to ensure your listings have a descriptive headline and detailed unit information. To streamline your listings and ensure accuracy, consider using a property management CRM that has fully-integrated Internet Listing Service (ILS) solutions. Managers can syndicate unit availability across all key marketing channels to ensure all listings are accurate and up to date. 

In addition to apartment listing sites, you should also optimize your Google Business listing. You can add photos, update business hours, and ensure all information is accurate. Also consider responding to any reviews. As potential prospects research different properties, they will most likely want to read reviews on your property. Responding to reviews shows that your team stays engaged with their residents. 

Upgrade Your Website 

As more prospective residents search for new homes online, your website needs just as much curb appeal as your physical property. When developing a marketing plan for property management companies, be sure to factor in each property’s website to ensure that it has all the information and features needed to entice visitors. 

People will engage longer on a website with interactive features that make it easy to get answers to their questions. Modern website features, like virtual tours and interactive floor plan browsers, allow prospective residents to get a complete picture of what it’s like living at your property without ever leaving their computer.  

Two important features of a modern property website are a tour scheduler that’s integrated with your leasing agents’ calendaring system and an AI-powered chatbot. More than 50 percent of apartment tours are scheduled outside of working hours, so it is important to have a frictionless tour scheduling process. And for those that may have a few questions before they’re ready to commit to a tour, a chatbot can nurture them through their discovery by engaging visitors, promptly answering common questions and scheduling in-person tours. 


Determine Marketing Spend 

When it comes to marketing strategies for property management companies, your budget is a huge factor. Having a sophisticated budgeting tool allows you to proactively allocate funds effectively. Because every property is different, it can be difficult to determine how much money to allocate towards marketing. Most properties’ budgets will primarily be driven by turnover and lead conversion rates, and your spend will fluctuate based on the number of units you need to fill. Knowing what your leasing goals are will allow you to create an effective budget.  

Using a forward-looking property management software to monitor projected occupancy can help you determine marketing spend. The timing of your marketing spending should be driven by vacancies, units to fill and where you stand with organic lead traffic. Consider leasing cycles and monitoring projected occupancy months in advance to ensure you’re optimizing your budget. 

Measure Marketing Performance 

We’ve discussed how a goal-oriented budget is most effective. In addition to high-level goals like occupancy rates, having marketing-focused goals can ensure you’re appropriately allocating funds and maximizing conversion. 

A property management CRM that tracks marketing attribution provides clear data about where the leads that are converting originate. By analyzing the leads sources and touches that drive conversion, you can optimize your marketing investments and allocate funds to high-converting sources. 

5 Signs You Need a Multifamily CRM

How Does a Multifamily CRM Improve Lead Management?

Customer relationship management software, or CRMs, are the fastest growing software solutions on the market across industries, and multifamily is no exception. A multifamily CRM helps increase conversion by streamlining the lead management process. 

As a supplement to a high-quality property management software, multifamily CRM creates a more personalized experience for prospects, helps teams manage leads more efficiently and gives property managers unparalleled access to customer data in real time. It improves lead flow, increases conversion and drives higher occupancy rates. 

 Here are five signs your company could benefit from a multifamily CRM. 

1. You aren’t attracting enough leads to maintain occupancy levels  

Move outs happen, of course, but if leads are down and it’s getting harder to keep your units consistently filled, you most likely need the power of a multifamily CRM to boost your efforts.  

When coming up with a plan to increase conversion, start with the basics. Most leads come via apartment aggregator websites, but some companies struggle to keep their ILS listings updated.  Before you even have a chance to wow prospects with your properties, out-of-date information or incomplete (Internet Listing Services) ILS listings for your property could be driving them away. 

The best multifamily CRM will ensure that your ILS listings stand out on the best apartment aggregator sites, providing up-to-date and appealing details on availability, unit size, price and more. This can give prospects a strong first impression of your property and drive them to engage. From there, your CRM and your staff can get to work doing everything necessary to convert them. 

2. You have duplicate prospect records  

Inefficiency impacts your bottom line.  Duplicate leads across multiple properties and misplaced data makes it hard to effectively engage prospects. If your competition is using modern CRM solutions to manage prospects while you use outdated systems, you may lose out on deals. 

A multifamily CRM centralizes cross-property prospect records and allows you to efficiently manage leads across your portfolio. If you’re relying heavily on ILS listings, you may save money through more efficient sharing of leads across properties, reducing your cost per lead. This effectiveness also reduces prospect and team frustrations. 

3. Leads sometimes fall through the cracks 

Your leasing team is constantly being pulled in different directions. You need a solution to keep them focused. A multifamily CRM with a powerful dashboard alerts them to high priority prospects and activities ensures they follow up promptly. 

Your brand is at stake. Consumers believe the pre-leasing experience your team delivers reflects the ongoing experience they will have as a resident. If they experience hassles before they sign, what will life be like when they live on your property? An integrated property management solution and multifamily CRM enable consistent streamlined experiences that residents have come to expect. 


4. You aren’t automating communication 

Being responsive is essential to keeping prosects engaged, but your team can’t be available 24/7. Automating communication through a multifamily CRM simplifies processes for your leasing team and shows prospects that you’re easy to work with. 

More than 50 percent of tours are scheduled outside business hours. Leveraging a multifamily CRM that offers AI-powered chatbots on your website to engage your prospects at any time. While your team is serving other prospects or off the clock, a chatbot can engage website visitors, offer virtual tours, and schedule in-person tours. 

Note that not all CRMs do this effectively. AI-powered chatbots that accurately interpret and respond in context to prospects are best equipped to get prospects the information they need to move to the next stage of the process. 

Multifamily CRMs can also streamline other forms of communication. Consider a solution that automates email and SMS-triggered dialogues to respond to inquiries and further engage prospects. The best CRMs also offer click-to-dial and call-from-anywhere options, increasing team efficiency. 

5. You aren’t sure how your lead sources are performing

Understanding where your leads originate ensures you’re allocating your marketing budget correctly. Without comprehensive lead and conversion data, you may be overspending on low-converting sources or underspending on high-converting sources.  

A multifamily CRM tied to a robust property management platform provides clear marketing attribution reports to help you optimize your marketing investments. With complete data visibility, you can make confident budgeting decisions to maximize conversion. 

4 Valentine’s Day Ideas for Residents: Improve Resident Retention

Valentine’s Day is just around the corner, and who better to show a little love to than your residents? Simple gestures can go a long way in improving resident retention rates. In addition to consistent resident communication, going the extra mile around holidays is a great way to engage your residents.

While in-person gatherings may not be possible due to COVID-19, there are plenty of safe ways to show your residents how much you appreciate them. Here are a few of our favorites:

1. Hot Chocolate Kits

Help your residents warm up this winter! Placing hot chocolate kits in your lobby or clubhouse can be a great sweet treat for residents. Put a packet of hot chocolate and a few marshmallows in a bag tied with ribbon, add a sweet message and you’re done!

2. Valentine’s Selfie Station

Setting up a themed selfie station is a fun way to get residents engaging with your property on social media! Add some streamers, paper hearts, balloons or other fun decorations to a wall (with good lighting!) and tell your residents to stop by and snap a photo.

Make sure they tag you on social media (bonus points if you come up with a fun hashtag). To boost engagement, consider making it a contest. Anyone who takes a selfie and tags your property on social media is entered to win a gift card. Not only is this a great way to engage with your residents—it also boosts brand awareness to their connections.

3. Candy-grams

You can never go wrong with candy on Valentine’s Day. Putting together small bags of candy is a fast, easy way to show your residents you appreciate them. Include a heart-shaped note with the candy, and you’re good to go!

4. Heart Hunt

If your property has a decent grounds area, consider leveraging your residents’ cabin fever with a fun scavenger hunt. Place hearts in heavily trafficked areas of your property (clubhouses, fitness centers, playgrounds, etc.). Leave instructions to return the heart to the leasing office for a prize. This can be a great excuse for residents to get outside and stretch their legs a bit after being cooped up for a while.

Gen Z vs. Millennials: 9 Marketing Tips for Property Managers

Move over millennials. There is a new, younger, more conscientious generation in town. 

Generation Z, or those who were born between 1997 to about 2016, are the new “it” generation on multifamily executives’ radars these days. Just like there were key differences between their predecessorsthe baby boomers, Generation X, and the millennials, there are characteristics you must understand about “Gen Z” before you can successfully market to them as a multifamily professional. 

1. Gen Z felt the impact of a recession 

Millennials were raised during economic prosperity (the 80s and 90s)while Gen Z grew up during the Great Recession of the late 2000s. Having watched family members and friends encounter unemployment and financial strifethis group is wary of the way they spend money.  

Tip: When marketing to Gen Z, stress value and quality of your properties and be sure to offer plenty of deals and leasing specials. 

2. Gen Z prefers to shop in store 

Millennials might have killed the mall, but Gen Z is bringing it back. Gen Z likes to feel and see products in person as a type of quality check. They also like the idea of an in-store experience to augment their shopping.  

TipTransform your marketing with events that bring your multifamily community together and spaces that encourage collaboration. And don’t forget to make it social media shareable.  

3. Gen Z prefers authenticity 

Whereas millennials prefer to rally around brands with a cause, Gen Z is more interested in authenticity. There’s no more getting by with heavily edited, stagedand photoshopped content. Furthermore, Gen Z has a nose for corporate fakery. Because they’re spending more time researching their decisions, Gen Z keeps up with what’s being said about your community online, and they have a discerning eye for when they are being sold to. 

Tip: When marketing to Gen Z, advertise your property management company in a way that is real and attainable. Rethink photoshopped images, corporate jargon, and ideas that don’t reflect who they are as individuals.  

4. Gen Z is marked by individuality and fluidity 

For millennials, owning brand name products is what made them feel part of a larger group. Gen Z is the opposite. Independence is their hustle and social media is their community. And don’t loop them into racial or gender groups. They prefer to exist on a scale that is more representative of their diverse backgrounds. 

Tip: When marketing to Gen Zcelebrate them as individuals while allowing them to be whatever and whoever they want without a focus on narrow image. For example, on resident-facing marketing materialshighlight people of various life stages, backgrounds and walks of life. 

5. Gen Z is entrepreneurial 

Speaking of hustles, Gen Z has become more creative in how they earn a buck or two. According to a study by the Harvard Business Review, 70% of teens are self-employed, choosing to teach piano, monetize their social media activity, or something similar.  

Tip: Your next marketing campaign could exist within your apartment community. Tap into influential community members with incentives, reuse usergenerated content on social media, and encourage online reviews.  

6. Gen Z is socially conscientious 

Sure, millennials helped elect the first black president and legalize gay marriage, but experts are saying Gen Z is the one leading the movementFor Gen Z, these social advances are the norm, but fighting to sustain them is not.  

Tip: If your property management company has not found its voice in the growing trend of corporate social responsibility; the time is now. Determine the goals for your company and find philanthropy efforts that match that. For example, if you’re company’s goal is to provide quality living, perhaps working with homeless shelters aligns with your vision.  

7. Gen Z is more calculated on social media 

By way of misuse and exploitation, millennials — the world’s digital pioneers — have paved the way for Gen Z — digital natives — to use social media responsibly. With safety and security at the top of their minds, Gen is more selective with the information they share onlineThey are even particular on which social channels to express themselves or connect with others. 

Tip: You might have just mastered Facebook ads, but for your property management company to remain competitive, get ready to try advertising on other social channels like Instagram and Snapchat 

8. Gen Z is more global 

Millennials were considered the first global generation because they shared similar characteristics and values across borders, and they were able to view significant global events in real time. However, Gen Z interacts with their global peers with greater fluidity, thanks to social media. 

Tip: When marketing to Gen Z, highlight messages that represent a universal truth.  

9. Gen Z has an even shorter attention span 

Having never known a world without social media, smart devices, and high-speed internet, Gen Z is by nature multitaskers. The average attention span of an American today is eight secondsmaking it even more challenging for marketers.  

Tip: Be prepared to abbreviate marketing messages even more. And think more about how to use entertainment-like interactions to your advantage. 

Generation Z may be young, but don’t dismiss the impact they’ll have on the multifamily industryAs the newest generation of renters, property management companies who act quickly and creatively to speak to this demographic have an opportunity to see payoffs.