ResMan Announces New Leadership Structure

ResMan Announces New Leadership Structure 

PLANO, Texas, December 3, 2021 – ResMan®, a leading property management SaaS platform provider, today announced a new leadership structure to position the company for heightened growth, with Michael Dunn, Elizabeth Francisco, and Nick Olsen guiding operations, strategy and innovation as part of the greater executive team.  

Michael Dunn, Chief Operating Officer, will serve as the company’s new Chief Executive Officer with responsibility for the day-to-day operations and business growth, executing on ResMan’s vision to help property managers operate more efficiently. Dunn assumes the role from Paul Bridgewater who departs the company following the successful completion of the Inhabit transaction. 

ResMan President Elizabeth Francisco will continue in her current role, taking on expanded responsibilities to support expansion goals in the residential and multifamily property management market. As an expert and influencer in the space, Francisco will lead client advocacy efforts for ResMan, seeking additional opportunities to represent the company and its client base among national association groups. 

Nick Olsen, who has been instrumental to ResMan’s technology development for more than a decade and recently assumed the company’s Chief Technology Officer role, is responsible for all tech and engineering resources, research, and development that support ResMan’s market-leading software solutions. 

“A customer-first approach and commitment to innovation drive everything Michael, Elizabeth and Nick do at ResMan,” said Lisa Stinnett, CEO of Inhabit IQ, parent company of ResMan. “Elizabeth is a sought-after voice in property management and her unique passion and insight continue to be a North Star for ResMan. Similarly, we’re fortunate to benefit from Michael’s operational expertise and Nick’s technical vision that set ResMan apart in the industry.”  

Technology Adoption Doesn’t Have To Leave Disengaged Employees || Rental Housing Journal

Elizabeth Francisco, President of ResMan, was asked to contribute to the Rental Housing Journal this month. As she discusses the all-too-common problem of not only adopting the technology for a business, she highlights how you can also gain the support and adoption from employees to make that technology worthwhile.

She argues having a human-centric approach to technology will be the game-changer and will be essential to getting buy-in from your employees. You can read the full article here.

ResMan Further Enhances Executive Team With New CTO  

ResMan Further Enhances Executive Team With New CTO  

Technology veteran and original architect of ResMan’s platform, Nick Olsen, leads innovation of company’s solutions suite

PLANO, Texas, October 25th, 2021 – ResMan®, a leading property management SaaS platform provider, today announces that Nick Olsen has been promoted to Chief Technology Officer. In his new role Olsen will drive ResMan’s evolution to a full stack platform that allows multifamily and affordable housing managers to operate more efficiently. Olsen will be responsible for all technology and engineering resources that support ResMan’s software solutions, as well as research and development needed to maintain the company’s market-leading product positioning.  

“We are very fortunate to have Nick at the helm of our technology evolution,” said Michael Dunn, ResMan COO. “His skills and foresight have been instrumental in building out critical infrastructure and processes for our tech systems and teams for more than 10 years. Nick is a superior technologist with a deep understanding of real estate and property management needs.”

Olsen has been with ResMan since 2008, most recently as vice president of engineering, leading the innovation and evolution of ResMan to a leading cloud-based multi-tenant platform. During his tenure Olsen has led many strategic initiatives, building a distributed engineering organization, optimizing ResMan’s scale and performance in the cloud, developing an open API infrastructure enabling ResMan’s partner network, and integrating multiple acquired software companies.

“I’m very excited to take on the CTO role. As one of the original architects of the ResMan platform I’ve had the privilege of seeing this company grow from the beginning. I couldn’t be more proud of our teams that have developed this amazing market-leading product transforming the property management industry,” says Olsen. “Especially in light of our new partnership with Inhabit IQ, I look forward to the innovation and collaboration that will propel us into the next period of growth.” 

Olsen earned a degree in computer science from UC Irvine and resides in LeHi, Utah with his wife and kids. He replaces Michael Dunn as ResMan’s CTO, who was recently promoted to chief operating officer in September 2021.

ResMan Streamlines Average Income Test Set Aside for Tax Credit Properties  

New Capabilities Make it Easier Than Ever for Affordable Housing Providers to Stay in Compliance While Meeting the Needs of A Broader Range of Low-Income Renters

PLANO, Texas, October 14th, 2021 – ResMan®, a leading property management SaaS platform provider, today announced the addition of Average Income Test capabilities, making it easier than ever before for tax credit properties to ensure they stay compliant as they take advantage of this complex but impactful set aside.  

ResMan’s new and enhanced Average Income Test capabilities eliminate the complexity and worry about program compliance by calculating everything automatically within the platform and displaying program metrics right within the Compliance Center dashboard. The robust new capabilities handle all situations – including fixed and floating units as well as layered programs that use the set aside while helping properties minimizing potential compliance risks.  

Under the Low-Income Housing Tax Credit Program (LIHTC) Average Income Test set aside, properties may lease their rent-restricted units to tenants with up to 80 percent of the median gross income for the area, as long as the average income of tenants in rent-restricted units doesn’t exceed 60 percent of the area’s median gross income. This set aside provides greater flexibility for properties to serve individuals and families with very low-income levels, as well as those with income levels below the area average but above other LIHTC set-aside limits. While the Average Income Test set aside is a win-win for developers, owners, properties and applicants from a housing standpoint, these programs are more challenging to manage, requiring many property management companies and compliance departments to maintain complex spreadsheets to track required data. 

“As part of our commitment to the affordable housing industry, ResMan has taken action to implement best-in-class compliance tracking and management for this set aside because it offers such impactful benefits for residents, owners, investors and property management companies,” said ResMan’s SVP of Product, Janel Ganim. “Our involvement in the industry uniquely positions us to stay on top of any technology changes that may be necessary as the final regulations are handed down, so our customers can be confident that our solution will allow them to stay compliant with the Average Income Test set aside, as well as all other LIHTC regulation changes that may come in the future.”  

The ResMan team will participate in the NAHMA Biannual Top Issues in Affordable Housing Conference to be held virtually October 19-22, and will showcase the new Average Income Test capabilities in the Fall Affordable Housing Update Webinar scheduled for November 2 at 1 p.m. CT. 

ResMan’s Elizabeth Francisco to Moderate Diversity, Equity and Inclusion Panel at Upcoming FAA Annual Conference & Trade Show

ResMan’s Elizabeth Francisco to Moderate Diversity, Equity and Inclusion Panel at Upcoming FAA Annual Conference & Trade Show  

Plano, TX, October 6, 2021 – ResMan®, a leading property management SaaS platform provider, today announced that ResMan President, Elizabeth Francisco, will be moderating a panel presentation at the Florida Apartment Association’s 2021 Annual Conference & Trade Show. Titled “Trailblazing Your Way to the Table with Confidence,” the session is scheduled for Thursday, October 14th at 3:15 p.m.  

Panelists include Sonya Rosenbach, CFO of Allied Orion Group; Antoinette Williams, Regional Vice President for Carroll Management Group; and Jimmy Chestnut, Vice President for Incore Residential.  Francisco’s focus will be to bring all perspectives to the table to share challenges faced, mistakes made, and ultimately how individuals successfully navigated obstacles to become senior leaders in their organizations. Attendees will gain helpful insights into how the panelists prepared for senior leadership differently as well as what may be holding them back in their own career growth.  

“The annual FAA conference is one of my favorite events. I’m excited to see everyone in person again, and am looking forward to moderating a discussion on a topic that often does not receive enough attention, given how critical it is to our industry,” says Francisco. “The number of women and minorities represented in leadership roles in multifamily and commercial real estate is well below 20% for women and single digits for minorities. The goal of this session is to share what we have learned to help guide and inspire the next generation of industry professionals so we can begin to see progress towards more equitable representation.”     

In addition to moderating a session, ResMan team members will also be showcasing their industry-leading property management platform in booth #307. Highlights include ResMan Websites and ResMan CRM; new budgeting and payments capabilities; an Investor Management solution; as well as expanded Affordable Housing capabilities including electronic signatures, rural development compliance and support for the average income test set-aside. Those interested in seeing the platform in action, can pre-register for a demo. Visitors to the booth can also enter to win a $1,000 ultimate travel gift card. 

ResMan Bolsters Executive Team with Leadership Appointments

ResMan Bolsters Executive Team with Leadership Appointments

Chief Technology Officer Michael Dunn Promoted to Chief Operating Officer and Tahlor DiCicco joins Company as Senior Vice President of Marketing   

SEPTEMBER 23, 2021 – PLANO, Texas: ResMan®, a leading property management SaaS platform provider, today announced that Michael Dunn has been promoted to Chief Operating Officer and Tahlor DiCicco has joined the company as Senior Vice President of Marketing.  

Dunn joined ResMan in 2019 as Chief Technology Officer and General Manager of Payments, and soon after coming on board began overseeing the strategy across both the Development and Product organizations. 

In Dunn’s new role as Chief Operating Officer (COO), he will partner with Paul Bridgewater, CEO, to help build on and execute ResMan’s vision to help multifamily and affordable housing managers operate more efficiently. Dunn will assume day-to-day leadership and operations duties, taking responsibility for effecting the company’s strategy and leading the team in the execution of growth objectives. In this new role, Dunn will continue to oversee the Product, Development, Implementation, Support and Training organizations, as well as Marketing, led by DiCicco. 

“I am humbled at the opportunity to lead ResMan’s core operations through our next chapter,” said Dunn. “ResMan has a market-leading platform supported by an exceptional team of passionate individuals, and I look forward to guiding our operations through this exciting time of growth.” 

DiCicco comes to ResMan after several years as the Vice President of Global Marketing at CoreView, a SaaS management platform, where she oversaw global marketing operations and strategy. Prior to CoreView, DiCicco held marketing leadership roles in both the U.S. and abroad at several other private equity backed SaaS organizations like Acquia (a digital experience platform that enjoyed a $1 billion exit in 2019 to Vista Equity Partners) and Akumina (an employee experience platform). At ResMan, DiCicco will oversee the marketing strategy and operations.  

“ResMan is redefining property management platforms for property management companies and fee managers across the U.S.,” said DiCicco. “The management team is top-notch, with experience in building companies during their high-growth stages – and customers love the platform. It’s an exciting time to be at ResMan.”  

“The promotion of Michael to COO and the addition of Tahlor to lead our marketing team will be instrumental in taking ResMan to the next level,” said Bridgewater. “Michael’s commitment to our customers is unparalleled and his unrelenting focus on operational excellence will only make the experience for our customers even better. The combination of Michael’s expertise in product and strategy and Tahlor’s ability to execute on the marketing side will fuel ResMan’s next phase of growth.”  

This announcement comes on the heels of Inhabit IQ’s announcement of its combination of ResMan with its extended family of products. Read the full announcement here:

Inhabit IQ Adds ResMan to its Suite of Solutions for Property Managers

Combination Adds Core Property Management Solution to Inhabit IQ’s Residential and Commercial Product Suite

KNOXVILLE, Tenn., and PLANO, Texas, August 27, 2021Inhabit IQ, a unique collective of tech-forward products serving the residential, commercial and vacation rental management industries, and ResMan®, a leading property management SaaS platform provider, today announced that Inhabit IQ has added ResMan to its suite of solutions for multifamily and commercial property management. Terms of the transaction were not disclosed.

ResMan offers an industry-leading property management platform that helps residential and commercial real estate managers operate more efficiently, thereby benefitting residents, managers and owners. The company’s technologies provide end-to-end visibility into both front- and back-office operations, including accounting, budgeting, maintenance, reporting, and end-to-end leasing, among other unique capabilities.

This transaction will give Inhabit IQ a core residential-focused property management solution, while further expanding Inhabit IQ’s presence in the affordable housing market. Inhabit IQ’s market-leading ancillary product offerings covering payments, screening, insurance, utility billing, document management, inspections, facility maintenance and learning management are highly complementary with ResMan, and the combination will enable the company to meet the evolving needs and priorities of property management companies. The platforms of both Inhabit IQ and ResMan will remain open to partnerships with other solutions providers, allowing customers the choice of best-in-class providers to manage and optimize performance.

“We admire the quality of ResMan’s products, team and customer-centric approach. With ResMan’s industry-leading technology platform, we will have a full suite of solutions that allow property managers for residential, commercial and vacation rental properties to seamlessly operate their businesses either exclusively with Inhabit IQ and ResMan or in partnership with other providers,” said Lisa Stinnett, CEO of Inhabit IQ. “Providing customers with flexibility and access to best-in-class solutions have been the guiding principles for both our companies. We are excited to welcome the talented ResMan team to Inhabit IQ, and look forward to further accelerating innovation across our solutions as we offer a one-stop, industry-leading platform to our clients.”

“We’re excited to join forces with Inhabit IQ and take our company to the next level as part of a premier and differentiated platform of leading property management solutions and services,” said Paul Bridgewater, CEO of ResMan. “In recent years, we have successfully scaled our customer-first service model and expanded the reach of our software platform to new segments of the industry. Inhabit IQ’s industry knowledge and collaborative approach with fast-growing tech companies make them the ideal partner to create a true industry-leading offering.”

“We are proud to have supported ResMan’s growth and expansion as the company takes this exciting next step in their journey,” said Gavin Turner, Managing Partner at Mainsail Partners, ResMan’s growth equity partner prior to today’s transaction. “Since our investment in 2017, ResMan has experienced strong organic growth as a result of key investments in people, innovation and technology, as well as transformative growth from several add-on acquisitions. We are confident ResMan will continue to accelerate its momentum and provide clients with an even stronger offering as part of Inhabit IQ. We look forward to watching their continued success.”

ResMan’s headquarters will remain in Plano, Texas, and the Company will continue to be led by Paul Bridgewater and its current senior leadership team.

Weil, Gotshal & Manges LLP served as legal advisor to Inhabit IQ. Harris Williams LLC served as financial advisor to ResMan.

About ResMan

ResMan is the preferred growth partner that drives profitability and efficiency for nearly a thousand property management companies across the U.S. ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. For more information, visit us at or engage with us on Twitter, LinkedIn, or Facebook.

About Inhabit IQ

Inhabit IQ is a unique collective of tech-forward companies serving the vacation and property management industries. Its strategic partnerships deliver best-in-class software solutions and services while fostering innovation and collaboration with like-minded entrepreneurs and industry leaders. The company believes that property managers should have the opportunity to choose platforms that best support their business goals and benefit from strategic partnerships across their ecosystem. Inhabit IQ has several private equity partners, including Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG, that are committed to helping support the Company’s commitment to property management software innovation. To learn more, visit

About Mainsail Partners

Mainsail Partners is a growth equity firm with offices in San Francisco and Austin that invests exclusively in fast-growing, bootstrapped software companies. The firm has raised over $1.3 billion and invested in more than 50 growing companies since 2003. Mainsail prioritizes investments in B2B software companies with compelling business models in growing markets. The firm’s approach to driving value creation is anchored in a dedicated Operations Team that is purpose-built to help founders scale their businesses and accelerate growth. These women and men include former software company operators who leverage real-world experience, well-established best practices, and a true partnership ethos to support management teams. For more information, visit or follow the firm on LinkedIn.



Tahlor DiCicco


Inhabit IQ

Kristin Alm


Mainsail Partners

Sarita Ray


ResMan Acquires Investor Deal Room

ResMan Acquires Investor Deal Room 

Acquisition Adds Investor Management Capabilities to ResMan’s Full-Featured Property Management Platform   

ResMan®, a leading property management SaaS platform provider, today announces that it has acquired Investor Deal Room, an investor portal and investor management SaaS solution that helps real estate syndicators automate investor subscriptions and improve reporting, communication and transparency with investors. This acquisition continues ResMan’s focus on providing property management companies with the technology solutions they need to grow and operate their businesses more efficiently.  

“Managing relationships with investors is a critical aspect of business operations for many of our customers and we’re excited to add this capability to our offering,” said Paul Bridgewater, ResMan CEO. “Investor Deal Room aligns so well with ResMan’s focus because the technology is powerful, yet easy to use so it drives efficiency and cost savings around raising capital and communicating with investors.” 

Investor Deal Room offers the multifamily industry an alternative to traditional investor management platforms – one that is full-featured, intuitive and easy to use for both fundraisers and investors. The solution supports all phases of the investment lifecycle – from marketing a new investment opportunity to onboarding investors, receiving capital, storing documents, providing updates and managing distributions.  

“ResMan’s focus on helping property management companies increase efficiency and facilitate growth with innovative property management capabilities aligns really well with what Investor Deal Room is doing for the investor management side of the business,” said Josiah Mann, Investor Deal Room CEO. “Now as part of ResMan’s offering, Investor Deal Room customers will have access to a much broader set of innovative business management capabilities and ResMan customers will benefit from an investor management solution that will help them manage deals more efficiently and support their investors with a seamless experience throughout the deal cycle.”  

ResMan will continue to market, sell, develop, operate, and support Investor Deal Room as a brand and SaaS solution separate from the ResMan platform. Those interested in learning more about Investor Deal Room can register for a webinar being held on Tuesday, June 29th at 2pm CT.  

ResMan Extends Affordable Housing Capabilities to Support Rural Housing

ResMan Extends Affordable Housing Capabilities to Support Rural Housing; Rounds Out Industry-Leading Affordable Housing Property Management SaaS Solution 

ResMan®, a leading property management SaaS platform provider, today announces the addition of Rural Housing compliance capabilities, broadening ResMan’s innovative affordable housing solution to include support for HUD, Tax Credit and now Rural Housing properties.  With these new capabilities, property managers can manage all of their Rural Housing eligibility, certification and monthly reporting within the ResMan platform, which meets all of the USDA’s requirements and connects directly with Management Interactive Network Connection (MINC) to deliver compliance reports.  

“Now customers in the affordable market can manage their HUD, Tax Credit and Rural Housing properties all on one, seamless platform while ensuring compliance with all regulations,” says Janel Ganim, senior vice president of product at ResMan. “Well-built, affordable housing for low-income individuals living in rural areas is essential to the vitality of communities across this country. We’re proud to give the industry the technology they need to streamline the management of these properties. With ResMan’s addition of Rural Housing capabilities, a broader set of affordable property management companies can benefit from our industry-leading Compliance Center dashboard and automation as well as the breadth of leasing, accounting, maintenance and communication capabilities that make up our complete property management platform.”  

For those interested in learning more, ResMan will be at the upcoming Council for Affordable and Rural Housing (CARH) event June 28-29 at The Ritz Carlton Pentagon City in Arlington, VA. Sign up here if you’re interested in seeing a demo of the ResMan Platform and these new rural compliance capabilities. ResMan will also be hosting a webinar, “ResMan’s Mid-Year Affordable Housing Market Update – Trending Industry Topics and Our New Rural Housing Capabilities,” on July 14 at 3pm CT. Register here.  

ResMan Named a National Apartment Association Best Place to Work

ResMan®, a leading property management SaaS platform provider, today announced The National Apartment Association (NAA) named the company a winner of the 2021 NAA Best Places to Work award program. Through this award, the NAA identifies member organizations that encourage employee engagement and performance and foster collaborative and innovative work environments. The award pays tribute to employees and their hard work, which directly contributes to the success of suppliers, management companies and the rental housing industry. ResMan won the coveted spot in the Medium Sized Company – Supplier category.  

“We are proud to be a valuable part of the rental housing industry and honored that our commitment to our employees and their hard work is recognized. This award is really a recognition of how deeply our team is committed to one another and to putting our customers first so they can focus on the communities they serve,” says Paul Bridgewater, CEO, ResMan. “Thanks, too, to the NAA for the unwavering support, resources and guidance they provide the industry day in and day out. We are proud to be a supporting partner of the NAA.” 

“Congratulations to ResMan for building an organization focused on employee engagement and performance,” said Bob Pinnegar, NAA President and CEO. “Your employees made it clear — ResMan is a great place to work that cares about, listens to and acts upon the needs and ideas of their employees. Congratulations to the entire team.” 

Winners were determined based on scores gathered from a Net Promoter Scores (NPS)-based employee satisfaction survey, launched as part of the awards program. Employees themselves determine where their organization ranks, providing employers with valuable, firsthand feedback about their workplace.