ResMan®, a leading property management SaaS platform provider, today announces that it has acquired Investor Deal Room, an investor portal and investor management SaaS solution that helps real estate syndicators automate investor subscriptions and improve reporting, communication and transparency with investors. This acquisition continues ResMan’s focus on providing property management companies with the technology solutions they need to grow and operate their businesses more efficiently.
“Managing relationships with investors is a critical aspect of business operations for many of our customers and we’re excited to add this capability to our offering,” said Paul Bridgewater, ResMan CEO. “Investor Deal Room aligns so well with ResMan’s focus because the technology is powerful, yet easy to use so it drives efficiency and cost savings around raising capital and communicating with investors.”
Investor Deal Room offers the multifamily industry an alternative to traditional investor management platforms – one that is full-featured, intuitive and easy to use for both fundraisers and investors. The solution supports all phases of the investment lifecycle – from marketing a new investment opportunity to onboarding investors, receiving capital, storing documents, providing updates and managing distributions.
“ResMan’s focus on helping property management companies increase efficiency and facilitate growth with innovative property management capabilities aligns really well with what Investor Deal Room is doing for the investor management side of the business,” said Josiah Mann, Investor Deal Room CEO. “Now as part of ResMan’s offering, Investor Deal Room customers will have access to a much broader set of innovative business management capabilities and ResMan customers will benefit from an investor management solution that will help them manage deals more efficiently and support their investors with a seamless experience throughout the deal cycle.”
ResMan will continue to market, sell, develop, operate, and support Investor Deal Room as a brand and SaaS solution separate from the ResMan platform. Those interested in learning more about Investor Deal Room can register for a webinar being held on Tuesday, June 29th at 2pm CT.
ResMan Extends Affordable Housing Capabilities to Support Rural Housing; Rounds Out Industry-Leading Affordable Housing Property Management SaaS Solution
ResMan®, a leading property management SaaS platform provider, today announces the addition of Rural Housing compliance capabilities, broadening ResMan’s innovative affordable housing solution to include support for HUD, Tax Credit and now Rural Housing properties. With these new capabilities, property managers can manage all of their Rural Housing eligibility, certification and monthly reporting within the ResMan platform, which meets all of the USDA’s requirements and connects directly with Management Interactive Network Connection (MINC) to deliver compliance reports.
“Now customers in the affordable market can manage their HUD, Tax Credit and Rural Housing properties all on one, seamless platform while ensuring compliance with all regulations,” says Janel Ganim, senior vice president of product at ResMan. “Well-built, affordable housing for low-income individuals living in rural areas is essential to the vitality of communities across this country. We’re proud to give the industry the technology they need to streamline the management of these properties. With ResMan’s addition of Rural Housing capabilities, a broader set of affordable property management companies can benefit from our industry-leading Compliance Center dashboard and automation as well as the breadth of leasing, accounting, maintenance and communication capabilities that make up our complete property management platform.”
For those interested in learning more, ResMan will be at the upcoming Council for Affordable and Rural Housing (CARH) event June 28-29 at The Ritz Carlton Pentagon City in Arlington, VA. Sign up here if you’re interested in seeing a demo of the ResMan Platform and these new rural compliance capabilities. ResMan will also be hosting a webinar, “ResMan’s Mid-Year Affordable Housing Market Update – Trending Industry Topics and Our New Rural Housing Capabilities,” on July 14 at 3pm CT. Register here.
ResMan®, a leading property management SaaS platform provider, today announced The National Apartment Association (NAA) named the company a winner of the 2021 NAA Best Places to Work award program. Through this award, the NAA identifies member organizations that encourage employee engagement and performance and foster collaborative and innovative work environments. The award pays tribute to employees and their hard work, which directly contributes to the success of suppliers, management companies and the rental housing industry. ResMan won the coveted spot in the Medium Sized Company – Supplier category.
“We are proud to be a valuable part of the rental housing industry and honored that our commitment to our employees and their hard work is recognized. This award is really a recognition of how deeply our team is committed to one another and to putting our customers first so they can focus on the communities they serve,” says Paul Bridgewater, CEO, ResMan. “Thanks, too, to the NAA for the unwavering support, resources and guidance they provide the industry day in and day out. We are proud to be a supporting partner of the NAA.”
“Congratulations to ResMan for building an organization focused on employee engagement and performance,” said Bob Pinnegar, NAA President and CEO. “Your employees made it clear — ResMan is a great place to work that cares about, listens to and acts upon the needs and ideas of their employees. Congratulations to the entire team.”
Winners were determined based on scores gathered from a Net Promoter Scores (NPS)-based employee satisfaction survey, launched as part of the awards program. Employees themselves determine where their organization ranks, providing employers with valuable, firsthand feedback about their workplace.
New Capabilities Automatically Update HUD and Tax Credit Income Limits for Each Property
Plano, TX, April 15, 2021 – ResMan®, a leading property management SaaS platform provider, today announced new capabilities that automatically update income limits for HUD and Tax Credit properties managed through the platform. This new functionality eliminates the risk of data entry errors and provides significant time savings to already stretched affordable property management teams.
“For too long the time intensive and error prone ritual of keying new income limits into a property management system has been passed over as just another responsibility that comes with managing an affordable housing property,” says Janel Ganim, ResMan’s senior vice president of product. “At ResMan, we are passionate about finding ways to free property teams from the manual and time-intensive activities that take them away from what they want to be focused on – their tenants. Automating the income limit update process is one way that we can give back time to property teams, while also eliminating the risk of a data entry error with data as important as this.”
These new capabilities don’t just save time for properties that are already on the ResMan platform. Any new properties that are added to the platform can take advantage of these automatic updates, accelerating the onboarding process by not having to locate historical income limits for previous years and eliminating the risk of data entry errors during implementation.
Plano, TX, March 30, 2021 – ResMan®, a leading property management SaaS platform provider, today announced it will be participating in the Texas Apartment Association (TAA) ONE Conference and Expo April 14-16 in San Antonio. ResMan will occupy booth 715 on the floor of the exhibition and showcase its newest solutions offered on the property management industry’s most innovative technology platform. Among the featured products that make property investments and operations more profitable and easier to manage, ResMan will be highlighting ResMan Websites, Payments, Online Leasing for Marketrate and Affordable, Boardroom, the ResMan CRM and more.
“ResMan has participated in this annual TAA event for many years and we are thrilled to be back in person, networking with some of the best and brightest in the industry. Over the past year we have launched several new solutions for ResMan users and we cannot wait to show them to attendees,” says Elizabeth Francisco, president and founder, ResMan. “Our focus continues to be on listening to our customers’ needs and expanding our platform capabilities to meet their changing needs. We are committed to a true partnership with our customers, making their lives easier and more efficient.”
Additionally, ResMan plans to host a drawing during the event, giving away three ultimate vacation packages, including $1000 towards Airbnb and flight packages.
Jury Sides with ResMan Over Breach of Contract and Misappropriation of Trade Secrets
Plano, TX, March 18, 2021 – ResMan®, a leading property management SaaS platform provider, announces the company won its lawsuit against Karya Property Management. A federal jury in the Eastern District of Texas found that Karya breached its contract with ResMan and misappropriated ResMan’s trade secrets. The jury also found that Expedien, a software development company retained by Karya, tortiously interfered with the contract between ResMan and Karya and misappropriated ResMan’s trade secrets. The jury awarded ResMan $152,290,000 in damages.
Karya, working with global software development company Expedien, was found to have improperly accessed ResMan’s software to develop their own property management software. Karya’s software application was developed after Expedien accessed ResMan’s system more than 1,000 times without ResMan’s knowledge or permission. The evidence of this access included recorded teleconferences between Expedien and Karya to analyze the ResMan system and determine which features should be included in the new software.
“Building a world-class property management platform requires ongoing investments, deep industry knowledge, years of development effort, employee commitment and working closely with many customers. I’m very happy with the jury’s decision which sets precedent by acknowledging that software like this cannot be created by misappropriating trade secrets,” said Paul Bridgewater, ResMan CEO. “ResMan’s intellectual property is one of the most valuable assets we have, and it’s imperative that we protect it. Our customers trust us to bring them the most innovative, state-of-the-art property management solutions on the market. We believe the jury carefully listened to the evidence in the case and came to the right decision.”
ResMan was represented by Hogan Lovells with Maria Wyckoff Boyce as the lead partner on the case. Mike Jones of Potter Minton in Tyler, Texas, served as local counsel. Following the jury verdict, ResMan will seek injunctive relief and attorneys’ fees from the Court.
Where did you grow up? I was born in Maryland, lived in New Jersey for a bit – but overall I’d say Texas!
When did you join ResMan? I joined ResMan in 2018.
What are three words you’d use to describe ResMan? Transparent. Connected. Rewarding.
What has been your proudest moment at ResMan? I’ve had a lot of proud and fun moments at ResMan. However, I’d have to say my proudest is winning the 2020 “Resy Award” for largest YoY ACV Increase. Though, coming in second place in our Air Hockey Tournament at our annual Holiday Party plays a close second…(I’m still looking forward to a re-match…)
What advice do you have for prospective ResMan team members? Be a sponge and ask questions. Every single team member is here to “Win Together” and no one will turn you away, so keep on asking and learn as much as you can! I would also recommend finding a mentor – whether it be a leader or a direct team member, find someone to learn from and grow from.
Do you have a favorite blog, vlog, Instagram influencer?What do you enjoy most about it? I cannot pinpoint just one, but I definitely follow a lot of Animal Rescue and Foster Sites. I love seeing animals find their “furrever” home. I also follow a lot of HGTV gurus – such as Renovation Inc. and of course, Chip and Joanna. I love seeing homes completely transform – gives me so many ideas! I follow Reese Witherspoon and Sarah Hyland – they are passionate about so many things and try to do so much good and bring happiness to the world. That, and they are on my “Celebrities I’d like to have coffee with” list.
Sarah – Sr. Product Manager
Where did you grow up? I grew up mostly in the Plano/N. Dallas metro! A little Plano, a little Richardson, a little North Dallas 😊
When did you join ResMan? August 2020
What are three words you’d use to describe ResMan? Passionate, Focused, People-centric
What has been your proudest moment at ResMan? Being a ResMan Rockstar is pretty high up on the list but I would have to see just seeing how the teams all across the company have taken me in with such grace which has allowed us to remain laser focused on our goal.
What advice do you have for prospective ResMan team members? Teamwork really does make the dream work here! Such a welcoming, collaborative environment at ResMan.
Do you have a favorite blog, vlog, Instagram influencer?What do you enjoy most about it? Oh no, no, no! I have my hands full with work, kids, sports, etc. If it’s not like Pioneer Woman showing me a great new recipe, count me out!
Skyler – Technical Lead
Where did you grow up? I grew up in West Jordan, Utah
When did you join ResMan? I joined ResMan on January 31st, 2018
What are three words you’d use to describe ResMan? Positive, Growing, Adaptive
What has been your proudest moment at ResMan? Back in November 2019 we launched ResMan Commercial which I worked on with a relatively small group of team members– it was one of my favorite days at ResMan being able to travel to headquarters and meet everyone and celebrate the launch together.
What advice do you have for prospective ResMan team members? Don’t be afraid to ask for help when you need it – the team members here have your back.
Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I am not dedicated to any specific online presence or group – but I will take time to read various posts about programming, religion, and fantasy novels. I really enjoy when a programming blog post helps me further understand and resolve a complex engineering problem.
Michelle AKA “Mitch” – Implementations Associate
Where did you grow up? Marikina City, Philippines
When did you join ResMan? July 2020
What are three words you’d use to describe ResMan?
Service, Commitment and Family
Service, because we provide our customers, business partners the best service that we can offer them in making sure that we provide quality service.
Commitment – each and everyone in our organization are committed individuals who are ready to assist and help our customers and business partners. We take pride and making sure that we deliver what we have promised, and we are there to help our customer in every step
Family- We treat each and everyone as a family member. A team player who has a role in the organization in making sure that we support and assist each other in achieving our goal. #WeWinTogether
What has been your proudest moment at ResMan? To be a part of the February Rockstars is my proudest moment in Resman. I am happy to be part of a great company who values individual contribution of each team member in making ResMan, a great company to belong with. To be able to assist and help the team to achieve our goals in providing good and quality service to the customer is also one of the proudest moments.
What advice do you have for prospective ResMan team members? To future ResMan team members, I would like to say is to be passionate in what you do. Love your work. Be a team member who help each other. I also encourage you to have a work-life balance attitude. Enjoy your work but also enjoy life.
Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I follow The Home Edit in Instagram. I also watched their show in Netflix. I enjoyed how they help people organize and make their homes clean and clutter free. I love how they neatly arrange things. I feel delighted when they arrange items specially when it is color coordinated.
Yerays – Associate Web and Graphic Designer
Where did you grow up? Caracas, Venezuela
When did you join ResMan? 2017
What are three words you’d use to describe ResMan? Powerful, Inclusive, and Genuine
What has been your proudest moment at ResMan? We face the challenge as a design team of being innovative day by day. My proudest moment so far has been creating new web templates for the customers using our own platform. Being part of that process of growing, learning, solving problems, and proposing ideas to make Zeki stronger from a design view is a privilege.
Giving our customers the ability to grow with our platform in the easiest way possible makes me proud. Also, being part of this awesome team.
What advice do you have for prospective ResMan team members? Our environment requires us to be on top of all new technologies, processes, and new tendencies. We need to have a futuristic mindset, always thinking about our customers– how to solve problems but also, how to avoid them. So, be yourself, speak up, share your ideas, and be proactive.
Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it?Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it?LogoHero. I love all related to new brand designs, redesign, how to change or rethink things that exist already. This account is one of my favorites, I can be on Instagram getting inspired with new brands, logos, and ideas all night long.
Matthew – Technical Lead
Where did you grow up? Los Angeles
When did you join ResMan? I joined Razz Interactive in July 2013, and joined ResMan when we got acquired early 2020
What are three words you’d use to describe ResMan? Transparent, Flexible, Innovative
What has been your proudest moment at ResMan? I look for opportunities for developers on my team to get exposed to areas that may be interesting or unfamiliar to them. My proudest moments are getting to watch them make progress towards learning new skills or finding solutions to problems they had not previously faced.
What advice do you have for prospective ResMan team members? If you love what you do, you’ll fit right in. Be prepared to come work hard with a great team of people.
Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it?Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? I’m a fan of Instagram users that draw cartoons with a common theme and style, and The Monkey User is a great one that touches on the common struggles of developers
Kesha – Manager, Customer Advocacy
Where did you grow up? Louisiana
When did you join ResMan? May 2017
What are three words you’d use to describe ResMan? Growing, Progressive, Flexible
What has been your proudest moment at ResMan? Moving the needle with Account Management and working towards designing a Customer Advocacy program.
What advice do you have for prospective ResMan team members? Learn the business and ask questions – make sure you understand your role and what is expected of you.
Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it?Do you have a favorite blog, vlog, Instagram influencer? What do you enjoy most about it? No.
ResMan is honored to be one of the 2021 Best Places to Work Multifamily for Women® by Multifamily Leadership. Our team came in at number 12 on the list of the top 35. This data is gathered from the research conducted through the national Best Places to Work Multifamily® program.
ResMan was eligible for this list after ranking as one of the Official National Best Places to Work Multifamily® during the Multifamily Awards Show. As a female-founded company, we are particularly proud of this distinction of being one of the best places for women to work in the multifamily industry.
Our continued focus on diversity, inclusion, and belonging for all of our team members is essential, and we strive to sustain and improve upon our culture daily.
How does your role impact other ResMan customers? By working to ensure a better customer experience from the contract process through billing and off-boarding of their properties.
What motivates you to come to work every day? This company has such a tremendous passion for being on the cutting edge of technology in the industry and strives daily to create a personal and positive experience with our customers every day. I have never worked with a team that puts in as many hours as they do, willingness to go the extra mile, and it all boils down to dedication!
What is your favorite ResMan Value Statement? Believe in the Impossible! I have always had a “Where there’s a will, there’s a way” outlook on life, so having the opportunity to share in that philosophy is a great fit.
Rafaela, Senior Implementation Associate
Where did you grow up? Most of my childhood, I grew up in Brazil. In middle school, I got the opportunity to go study in Japan where I became a great basketball player and swimmer. I stayed in Brazil until I was 19 and then finally moved to the US.
When did you join ResMan? I joined Resman on June 4, 2018.
How does your role impact other ResMan customers? My role is to make sure that our IAs are completing their tasks on time to make sure that the client is happy with our front-facing team. Although indirectly working with the clients, I make sure that we get good emails at the end of the day that deadlines have been met and also mediate any issues that might occur when delays occur on our end.
What motivates you to come to work every day? The environment at Resman is positive and uplifting. Even on “bad” days, you have a team of co-workers there to help and support you on your needs, have laughed, and get work done. The partnership within our Resman family makes work feel less like work and a place where what you do is truly appreciated.
What is your favorite ResMan Value Statement? We often hear “win together.” One of the values at Resman is to cultivate the idea of a team-oriented workspace environment. We win together, we work together, we go through everything together.
Stephany, Product Manager
Where did you grow up? Puerto Rico
When did you join ResMan? March 5, 2018
How does your role impact other ResMan customers? As a product manager, my daily decisions impact customers. Support tickets, customer calls, beta feedback exercises, roadmap planning, so many of my day-to-day activities create a direct impact. Honestly, I don’t see them as customers, I see them as true partners & I owe my day to day to them.
What motivates you to come to work every day? Every day I am asked to be a problem solver & I love it. I feel such a rush when meeting the challenge of taking a frustrated client & turning them into a customer for life. The opportunity to take a non-believer & transform their opinion of ResMan’s power as a solution. The chance to impact my users everyday by solving their problems today with the foresight of what they need tomorrow. Making clients bleed ResMan blue, that fuels me.
What is your favorite ResMan Value Statement? #WinTogether. I feel honored to have amazing coworkers. I get to problem-solve with some of the brightest, kindest, and most sincere humans every day. From my devs, to business services, my leasing support gurus, my selling machines, and my creative CAPs. My coworkers inspire me to show up & deliver every day. ResMan is my home because of my coworkers.
Rue, Sales Engineer – Affordable
Where did you grow up? Toledo Bend Lake in East Texas
When did you join ResMan? October 2016
How does your role impact other ResMan customers? I have the best role in the company. I get to present our Affordable solution to an industry that needs a great product every day!
What motivates you to come to work every day? My love for the sector of the industry I work in. My respect for the people I am surrounded with. And the undying need to win, lol.
What is your favorite ResMan Value Statement? All of them. Win Together – because we could never win without each other. Believe in the Impossible – because the trials of a startup are many and we made it! And Own What you Do – Because there are so many really smart people around me to support what I do, I have to own every day.
Dustin, Customer Support POD Lead
Where did you grow up? Trinidad, Texas – 887 person town about 70 miles south of Dallas
When did you join ResMan? April 8, 2019
How does your role impact other ResMan customers? Beings that I am client-facing, my role brings customer satisfaction front and center. Humor and a personality make the impact I have on our customers have a lasting impression.
What motivates you to come to work every day? The Support Team. We are a pretty close group of people with one goal in common – winning together!
What is your favorite ResMan Value Statement? #wintogether – in Support many different agents have different levels of understanding of all of the products. We work together in order to win together.
Alian, Software Engineer III
Where did you grow up? In Cuba as a child and after that in Spain
When did you join ResMan? With the acquisition of Razz in January 2020
How does your role impact other ResMan customers? I work with the rest of the Website teams making sure we offer our clients the tools they need to have a cool and successful website
What motivates you to come to work every day? I love technology, programming and being able to create, even when it’s in the virtual space, so having the opportunity to do so every day fuels me to get up and do my best!
What is your favoriteResMan Value Statement? Own what you do. I think that getting involved in what you are doing (the good as well as the mistakes) is what leads to great products!, you can never accomplish something if you don’t believe in what you are doing.
Eduardo, Software Developer
Where did you grow up? Sao Paulo, Brazil
When did you join ResMan? February 2020
How does your role impact other ResMan customers? Working on the Websites team, we are directly impacting our customers’ revenue with new prospects, so it is crucial we provide a stable platform and the best features to our customers
What motivates you to come to work every day? I love what I do, I love the challenges the ResMan presents to me and above all ResMan makes me feel at home
What is your favorite ResMan Value Statement? Win together, this makes me feel I am really part of the company and also it is the perfect mentality for a company that wants to achieve big things
Richard, Technical Lead
Where did you grow up? St. George’s. Grenada (Caribbean)
When did you join ResMan? Jan 2, 2018
How does your role impact other ResMan customers? Our team has a big impact on the Resident’s experience in interacting with ResMan, and ensuring they have a smooth and pleasant experience in the leasing process.
What motivates you to come to work every day? Solving problems and facing new challenges
What is your favorite ResMan Value Statement? Win together, Resman is truly like a family
Native Payments Functionality Streamlines Processes for Residents, Property Managers and Back of House Operations
Plano, TX, January 26, 2021 – ResMan®, a leading property management SaaS platform provider, today announces the extension of the ResMan platform to include payment acceptance services. This new functionality, which is developed and supported by ResMan, now allows property management companies to receive and manage payments from applicants and residents entirely within the ResMan platform.
“Our focus continues to be on listening to our customers’ needs and expanding our platform capabilities in ways that make their lives easier and more efficient. To this point, we are introducing our own native payments capabilities which reduce friction for applicants and residents and provide property management companies with a fully integrated, secure, cost-predictive solution for receiving, processing and reconciling application, security deposit, rent and amenity payments,” says Paul Bridgewater, CEO, ResMan.
ResMan’s payment functionality aligns with industry standards in accepting a wide range of payment methods, offering standard and expedited funding options, and complying with PCI Level I, SSAE 18, SSL (Secure Sockets Layer), NACHA, and Card Rules and Regulations security requirements. The beta program and initial launch with several customers, including Bellrock Real Estate Partners has recently been completed with great success
“We are currently a ResMan payments beta customer, and we will soon be moving our entire portfolio to ResMan payments,” said Jarrad Principe, President of Bellrock Real Estate Partners. “Our payments onboarding experience was fast and smooth, and we see value in having applicant and resident payments received, processed, and reconciled all within ResMan’s comprehensive Property Management Platform. It offers the most seamless experience for our residents, property managers, and back-office team.”