ResMan Expands Marketing Capabilities with New CRM, Chatbot, and Contact Center Solutions  

ResMan Expands Marketing Capabilities with New CRM, Chatbot, and Contact Center Solutions  

Plano, TX, October 31, 2022 – ResMan®, a leading property management SaaS platform provider, today announced the extension of the ResMan platform to include CRM, Chatbot, and Contact Center. These new capabilities complement the platform’s modern, high conversion website solution, allowing property management companies that use the ResMan platform to increase lead-to-lease conversion and reduce marketing spend while offering renters the most seamless and engaging rental experience. 

“Our focus continues to be on enabling our customers to succeed. With our new CRM, Chatbot, and Contact Center capabilities, we are making it easier for customers to fill vacant units and maximize effective rent while reducing marketing spend, so they not only run better, but also operate more profitably,” said Michael Dunn, CEO, ResMan. 

Beyond these new Marketing capabilities, ResMan has also recently introduced ResMan Utilities, which includes utility billing, invoice processing and vacant unit cost recovery (VRCU) capabilities, as well as advanced budgeting and reporting modules and a new applicant screening solution. The expansion of the platform, as well as enhancements that the team continues to make to the platform’s core accounting and operations capabilities, are allowing more and more mid-sized property management companies that have been trapped using dated, piecemeal technology solutions from providers that focus their attention on serving the top end of the market to make the switch to ResMan’s modern, easier to use and more fully integrated platform.  

“2022 has been an incredible year of growth for the ResMan platform,” Dunn continued, “both in terms of the breadth of capabilities that we now offer and also the number of new customers that have made the switch to ResMan. We’re hearing over and over again from organizations that last saw ResMan in 2019 how amazed they are at the breadth and depth of the solution, as well as the passion with which our customers talk about ResMan and the impact our technology and customer support have for their business.”    

The full ResMan platform, including the new CRM, Chatbot, and Contact Center capabilities, will be featured in ResMan’s booth #429 at NMHC’s OPTECH 2022 Conference & Exhibition which takes place November 1-3 at the Wynn Resort in Las Vegas.  

For those that are unable to make it to Vegas, ResMan will also be featuring CRM, Chatbot and Contact Center, along with our websites solution in a webinar on December 8th at 1pm CT. 


ResMan is the preferred growth partner that drives profitability and efficiency for nearly a thousand property management companies across the U.S. ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. For more information, visit us at or engage with us on Twitter, LinkedIn, or Facebook.  

4 Ways Nexus AP Automation Software and ResMan Can Help Mitigate Inflation 

4 Ways Nexus AP Automation Software and ResMan Can Help Mitigate Inflation 

You may have heard that adding Nexus AP automation and payments software to your ResMan property management system can save AP teams lots of time capturing, coding, approving, and paying invoices. 

But eliminating manual workload isn’t the only benefit of integrating these two software platforms. 

Here are four ways Nexus AP automation software and ResMan can help multifamily companies mitigate inflation – which has hit 40-year highs and shows no signs of going away soon. 

1. Shrink overbudget spend – often by 15% 

By integrating Nexus and ResMan, AP teams can easily identify where properties are tracking compared to their forecasted spend – without ever opening Excel or bouncing back and forth between the two platforms. 

Budgets – and actuals – are synced from ResMan every night into the NexusPayables software. So, when an invoice arrives in NexusPayables (often fully coded and through electronic means), an AP manager can compare the invoice to budget and actuals for the line item, property, category, and GL code before they approve it for payment. Approved invoices (and their associated image) are synced to ResMan. 

Some companies even set up approval workflows to automatically route over-budget invoices to different approvers within NexusPayables. 

All this gives the AP team a near real-time view of the expenses incurred to date. From there, they can choose to: 

  • Hold back on spending to offset higher invoices 
  • Encourage property managers to adjust their spending 
  • Renegotiate their rates with suppliers and secure better pricing 
  • Change suppliers 

Some Nexus customers say that by having that data easily at their fingertips, they can reduce over-budget spend by 15% or more. 

2. Lessen Duplicate Purchasing  

With the Nexus/ResMan integration, property managers, maintenance teams, and others can generate an electronic purchase order – within NexusPayables – before they purchase goods and services. 

With a few clicks in NexusPayables, users can create an electronic PO and have it routed automatically to the appropriate approver(s) for their review. 

By requiring an electronic PO for purchases before the purchase, rather than after, AP teams can often reduce duplicate purchasing because they can: 

  • See spend from previous years  
  • Track what they’re ordering and compare it to what has been ordered already 

This is particularly true for office supplies, which can get out of hand easily. In fact, some Nexus customers report the online electronic PO system allows them to save 30% on office supplies alone. 

3. Lower procurement costs by centralizing procurement – often saving as much as 15% 

ResMan clients can incorporate all their national and specialized supply catalogs directly into their NexusPayables platform for trackable and centralized ordering (often requiring an e-PO).  

ResMan customers using Nexus can easily embed their procurement catalogs within the Nexus platform for easy, compliant, and trackable ordering. 

They can require maintenance, property managers, and other users to order from these catalogs – which often reflect specialized pricing that’s been previously negotiated. In fact, some Nexus customers say they’ve reduced prices 10-15% off retail, using their embedded online catalogs. 

They also gain more control by restricting purchasing to approved brands and SKUs.  

4. Bring down costs associated with issuing supplier payments by 40% 

By adding on NexusPayments functionality, ResMan clients can eliminate about 40% of the costs associated with issuing vendor payments. With just clicks, they’ll manage every step of the payment process online, no matter how many vendors they have or bank accounts they use. 

ResMan clients simply generate a file of approved invoices in ResMan and send it electronically to Nexus. Designated approvers – which can include the controller, CFO, or others – review the transactions an approve or reject them for immediate payment. From there, Nexus debits the designated bank accounts and pays vendors directly from those accounts. 

Nexus will issue a Nexus Virtual Card, ACH, or outsourced check, based on client and suppliers’ preferences.  

Many clients find they can eliminate paper checks the moment they launch NexusPayments because so many suppliers trust the Nexus Virtual Card for payment. This, in turn, slashes payments costs by about 40% because there’s no longer a need to purchase check stock, postage, toner, or printers. 

Since so many suppliers accept and trust Nexus Virtual Cards, many customers can stop writing checks on Day One of using NexusPayments. 

Integrate ResMan and Nexus Easily 

At a time when every penny counts, automating invoice processing and payments with Nexus and ResMan make more sense than ever. AP teams will save time, reduce their workload, and even lower their hard costs. And, thanks to the seamless – and longtime – integration between Nexus and ResMan, all these benefits are available without any heavy lift by your teams.  

Both ResMan and Nexus will be at NAA Apartmentalize 2022, June 22nd-24th in San Diego! Let us show you how we can work best for you.

ResMan Opens Inaugural User Conference, ResMania, Where Growth Is the Main Event

PLANO, Texas, May 10, 2022ResMan®, a leading property management SaaS platform provider, opens its inaugural ResMania user conference at the Renaissance Dallas at Plano Legacy West today. Almost 400 ResMan customers, partners and industry experts will gather for two days to discuss the state of the multifamily industry and share best practices for marketing, property operations, affordable compliance, resident engagement, and investor management. The conference also offers opportunities for hands-on product training and to test-drive new ResMan capabilities.  

“ResMan’s first every user conference has been more than two years in the making, and we couldn’t be more excited to finally bring our customers together in person!” said Michael Dunn, CEO of ResMan. “At ResMania, growth is the main event, so we look forward to sharing insights and best practices that will help all the multifamily and affordable property management companies in attendance drive efficiencies, increase NOI and maximize asset value.” 

The conference agenda is packed with 24 sessions delivered by 42 different presenters and panelists. Sessions presented by industry experts include:  

  • * Knowledge is Power: How Rental Housing is Impacted by What Happens in Washington presented by Cindy Chetti (NMHC’s SVP of Government Affairs), Kevin Donnelley (NMHC’s Vice President, Government Affairs, Technology and Strategic Initiatives), and Matthew Berger (NMHC’s Vice President, Tax, Student Housing).  
  • * Practicing Policies: Legislative Updates that Impact Affordable Housing presented by Larry Keys, NAHMA’s Director of Government Affairs. 
  • * Tracking the Shifting Currents Below the Multifamily Surface presented by Jordan Brooks, Senior Market Analyst with ALN Apartment Data. 
  • * Focusing on Customer Experience to Drive Marketing Results presented by Stephanie Puryear Helling who leads SPH Services. 

ResMan customers will also be driving much of the conference content in the sessions: 

  • * Does yesterday’s business model work in today’s environment? which features Lori Krull (Weller Management) and Jim Rostel (Anchor NW Property Group) 
  • * Rehab & Construction in the Era of Labor Shortages, Choked Supply Chains, & Rising Construction Costs, which features Kim Radaker Bays (Exponential Property Group) and Greg Nelson (Centra Partners).  
  • * ESG: How Policies Impact Your Investments and Keep Your Company Competitive which features Mary Gwyn (Apartment Dynamics), Kelli Overton Dowdney (Indio Management), and Wendy Rae Walker (TAM Residential).  
  • * Navigating Through Today’s Marketing, which features Julie Ellison (Greystar), Jessica Dinin (Weller Management) and Angela Aguilar (ResProp Management).  

The conference will also mark the first-ever live recording of ResMan’s PropTalk Cocktails & Compliance podcast, as hosts Janel Ganim and Rue Fox are joined by HUD and Tax Credit compliance experts, Jenny DeSilva of DeSilva Housing Group and Stacy Day of Karen A Graham Consulting. 

No user conference would be complete without a product keynote. At ResMania, Janel Ganim, ResMan’s SVP of Product & Operations, and Nick Olsen, ResMan’s CTO, will showcase the company’s new capabilities, set to debut this spring, including: 

  • BudgetsPro – Everything needed to create, review, revise, publish and reforecast budgets entirely within the ResMan platform 
  • ReportsPro – The next generation in reporting, offering customers an easy way to customize reports to meet their specific business needs 
  • Rural Housing – Manage all Rural Housing eligibility, certification and monthly reporting within the ResMan platform 
  • Integration with AvidXchange – This new API offers a more efficient accounts payable (AP) process and the option to make secure payments via the AvidPay Network 
  • Other major enhancements to existing Multifamily, Affordable, and Investor Management solutions, including:  
  • Support of Move Out Reconciliations for cancelled and denied applicants 
  • Automated retroactive adjustments for Tax Credit properties when needed  
  • Addition of sort and export capabilities to the compliance certifications landing page 
  • Enhanced Investor Deal Room to support distributions via ACH and to allow integration with third-party tools such as CRMs and bookkeeping software via Zapier  

ResMania comes on the heels of the relaunch of Razz as a standalone brand serving the website, marketing, and branding needs of large, top-tier multifamily property management companies. Razz will showcase its capabilities at a sponsor kiosk and also serve as the sponsor for the ResMania Marketing Track. More information about the Razz relaunch can be found on the Razz website

The premiere of ResMania is due in large part to tremendous support from partners, with sponsorships selling out well in advance of the event. Twenty-four sponsors will participate in sessions, host parties and networking opportunities, support conference operations, and/or share their solutions at kiosks throughout networking area.  

For more details about ResMania and to view the full conference agenda, please visit the conference website. To participate in ResMania festivities remotely, follow the hashtag #ResMania2022 on Instagram and LinkedIn. 

ResMan Recognized as one of the Top 50 Best Places to Work in Multifamily

ResMan Recognized as one of the Top 50 Best Places to Work in Multifamily

PLANO, Texas, Dec. 13, 2021 — ResMan®, a leading property management SaaS platform provider, has ranked #15 in the nationwide Top 50 Best Places to Work Multifamily®. The annual list of “Best Places to Work Multifamily®” is published by Multifamily Leadership and was announced at the Multifamily Awards show on December 8, 2021.

The multifamily industry, serving apartments and their residents, contributes more than $3.4 trillion to the economy annually, supporting more than 17.5 million jobs. As CEOs and executive teams create culture and innovation around the resident experience, employee engagement is seen as a key driver to meet multiple challenges. The Best Places to Work Multifamily® program recognizes those companies who have established and consistently foster outstanding workplace environments.

“We are pleased to be recognized by Multifamily Leadership and our own employees as a great place to work in this industry,” said Michael Dunn, chief executive officer, ResMan. “This is yet another proof point of our commitment to our team culture, and how our employees make ResMan a great place to work every day. I’m so grateful to everyone here for their relentless drive to succeed on behalf of our customers.”

The rigorous assessment process for this award evaluated each company’s employee policies and procedures as well as responses from the company’s employees.

“Employee engagement is actually a much more powerful indicator of organizational success than the size of the company, as employee engagement is tied to behavior and higher performance,” said Patrick Antrim, Founder and CEO of Multifamily Leadership. “Next generation leaders want to know their company is making a positive impact on the world. They want to know the vision and mission of the organization and that the leaders of the organization are going to drive that mission and vision. This is becoming increasingly more important as society is asking businesses to play a bigger role. The Best Places to Work Multifamily® companies have stepped up to play that role and will have a much bigger voice in the future.”

For more information about, and to register for, the “Best Places to Work Multifamily®” program, visit

ResMan Announces New Leadership Structure

ResMan Announces New Leadership Structure 

PLANO, Texas, December 3, 2021 – ResMan®, a leading property management SaaS platform provider, today announced a new leadership structure to position the company for heightened growth, with Michael Dunn, Elizabeth Francisco, and Nick Olsen guiding operations, strategy and innovation as part of the greater executive team.  

Michael Dunn, Chief Operating Officer, will serve as the company’s new Chief Executive Officer with responsibility for the day-to-day operations and business growth, executing on ResMan’s vision to help property managers operate more efficiently. Dunn assumes the role from Paul Bridgewater who departs the company following the successful completion of the Inhabit transaction. 

ResMan President Elizabeth Francisco will continue in her current role, taking on expanded responsibilities to support expansion goals in the residential and multifamily property management market. As an expert and influencer in the space, Francisco will lead client advocacy efforts for ResMan, seeking additional opportunities to represent the company and its client base among national association groups. 

Nick Olsen, who has been instrumental to ResMan’s technology development for more than a decade and recently assumed the company’s Chief Technology Officer role, is responsible for all tech and engineering resources, research, and development that support ResMan’s market-leading software solutions. 

“A customer-first approach and commitment to innovation drive everything Michael, Elizabeth and Nick do at ResMan,” said Lisa Stinnett, CEO of Inhabit IQ, parent company of ResMan. “Elizabeth is a sought-after voice in property management and her unique passion and insight continue to be a North Star for ResMan. Similarly, we’re fortunate to benefit from Michael’s operational expertise and Nick’s technical vision that set ResMan apart in the industry.”  

Technology Adoption Doesn’t Have To Leave Disengaged Employees || Rental Housing Journal

Elizabeth Francisco, President of ResMan, was asked to contribute to the Rental Housing Journal this month. As she discusses the all-too-common problem of not only adopting the technology for a business, she highlights how you can also gain the support and adoption from employees to make that technology worthwhile.

She argues having a human-centric approach to technology will be the game-changer and will be essential to getting buy-in from your employees. You can read the full article here.

ResMan Further Enhances Executive Team With New CTO  

ResMan Further Enhances Executive Team With New CTO  

Technology veteran and original architect of ResMan’s platform, Nick Olsen, leads innovation of company’s solutions suite

PLANO, Texas, October 25th, 2021 – ResMan®, a leading property management SaaS platform provider, today announces that Nick Olsen has been promoted to Chief Technology Officer. In his new role Olsen will drive ResMan’s evolution to a full stack platform that allows multifamily and affordable housing managers to operate more efficiently. Olsen will be responsible for all technology and engineering resources that support ResMan’s software solutions, as well as research and development needed to maintain the company’s market-leading product positioning.  

“We are very fortunate to have Nick at the helm of our technology evolution,” said Michael Dunn, ResMan COO. “His skills and foresight have been instrumental in building out critical infrastructure and processes for our tech systems and teams for more than 10 years. Nick is a superior technologist with a deep understanding of real estate and property management needs.”

Olsen has been with ResMan since 2008, most recently as vice president of engineering, leading the innovation and evolution of ResMan to a leading cloud-based multi-tenant platform. During his tenure Olsen has led many strategic initiatives, building a distributed engineering organization, optimizing ResMan’s scale and performance in the cloud, developing an open API infrastructure enabling ResMan’s partner network, and integrating multiple acquired software companies.

“I’m very excited to take on the CTO role. As one of the original architects of the ResMan platform I’ve had the privilege of seeing this company grow from the beginning. I couldn’t be more proud of our teams that have developed this amazing market-leading product transforming the property management industry,” says Olsen. “Especially in light of our new partnership with Inhabit IQ, I look forward to the innovation and collaboration that will propel us into the next period of growth.” 

Olsen earned a degree in computer science from UC Irvine and resides in LeHi, Utah with his wife and kids. He replaces Michael Dunn as ResMan’s CTO, who was recently promoted to chief operating officer in September 2021.

ResMan Streamlines Average Income Test Set Aside for Tax Credit Properties  

New Capabilities Make it Easier Than Ever for Affordable Housing Providers to Stay in Compliance While Meeting the Needs of A Broader Range of Low-Income Renters

PLANO, Texas, October 14th, 2021 – ResMan®, a leading property management SaaS platform provider, today announced the addition of Average Income Test capabilities, making it easier than ever before for tax credit properties to ensure they stay compliant as they take advantage of this complex but impactful set aside.  

ResMan’s new and enhanced Average Income Test capabilities eliminate the complexity and worry about program compliance by calculating everything automatically within the platform and displaying program metrics right within the Compliance Center dashboard. The robust new capabilities handle all situations – including fixed and floating units as well as layered programs that use the set aside while helping properties minimizing potential compliance risks.  

Under the Low-Income Housing Tax Credit Program (LIHTC) Average Income Test set aside, properties may lease their rent-restricted units to tenants with up to 80 percent of the median gross income for the area, as long as the average income of tenants in rent-restricted units doesn’t exceed 60 percent of the area’s median gross income. This set aside provides greater flexibility for properties to serve individuals and families with very low-income levels, as well as those with income levels below the area average but above other LIHTC set-aside limits. While the Average Income Test set aside is a win-win for developers, owners, properties and applicants from a housing standpoint, these programs are more challenging to manage, requiring many property management companies and compliance departments to maintain complex spreadsheets to track required data. 

“As part of our commitment to the affordable housing industry, ResMan has taken action to implement best-in-class compliance tracking and management for this set aside because it offers such impactful benefits for residents, owners, investors and property management companies,” said ResMan’s SVP of Product, Janel Ganim. “Our involvement in the industry uniquely positions us to stay on top of any technology changes that may be necessary as the final regulations are handed down, so our customers can be confident that our solution will allow them to stay compliant with the Average Income Test set aside, as well as all other LIHTC regulation changes that may come in the future.”  

The ResMan team will participate in the NAHMA Biannual Top Issues in Affordable Housing Conference to be held virtually October 19-22, and will showcase the new Average Income Test capabilities in the Fall Affordable Housing Update Webinar scheduled for November 2 at 1 p.m. CT. 

ResMan’s Elizabeth Francisco to Moderate Diversity, Equity and Inclusion Panel at Upcoming FAA Annual Conference & Trade Show

ResMan’s Elizabeth Francisco to Moderate Diversity, Equity and Inclusion Panel at Upcoming FAA Annual Conference & Trade Show  

Plano, TX, October 6, 2021 – ResMan®, a leading property management SaaS platform provider, today announced that ResMan President, Elizabeth Francisco, will be moderating a panel presentation at the Florida Apartment Association’s 2021 Annual Conference & Trade Show. Titled “Trailblazing Your Way to the Table with Confidence,” the session is scheduled for Thursday, October 14th at 3:15 p.m.  

Panelists include Sonya Rosenbach, CFO of Allied Orion Group; Antoinette Williams, Regional Vice President for Carroll Management Group; and Jimmy Chestnut, Vice President for Incore Residential.  Francisco’s focus will be to bring all perspectives to the table to share challenges faced, mistakes made, and ultimately how individuals successfully navigated obstacles to become senior leaders in their organizations. Attendees will gain helpful insights into how the panelists prepared for senior leadership differently as well as what may be holding them back in their own career growth.  

“The annual FAA conference is one of my favorite events. I’m excited to see everyone in person again, and am looking forward to moderating a discussion on a topic that often does not receive enough attention, given how critical it is to our industry,” says Francisco. “The number of women and minorities represented in leadership roles in multifamily and commercial real estate is well below 20% for women and single digits for minorities. The goal of this session is to share what we have learned to help guide and inspire the next generation of industry professionals so we can begin to see progress towards more equitable representation.”     

In addition to moderating a session, ResMan team members will also be showcasing their industry-leading property management platform in booth #307. Highlights include ResMan Websites; new budgeting and payments capabilities; an Investor Management solution; as well as expanded Affordable Housing capabilities including electronic signatures, rural development compliance and support for the average income test set-aside. Those interested in seeing the platform in action, can pre-register for a demo. Visitors to the booth can also enter to win a $1,000 ultimate travel gift card. 

ResMan Bolsters Executive Team with Leadership Appointments

ResMan Bolsters Executive Team with Leadership Appointments

Chief Technology Officer Michael Dunn Promoted to Chief Operating Officer and Tahlor DiCicco joins Company as Senior Vice President of Marketing   

SEPTEMBER 23, 2021 – PLANO, Texas: ResMan®, a leading property management SaaS platform provider, today announced that Michael Dunn has been promoted to Chief Operating Officer and Tahlor DiCicco has joined the company as Senior Vice President of Marketing.  

Dunn joined ResMan in 2019 as Chief Technology Officer and General Manager of Payments, and soon after coming on board began overseeing the strategy across both the Development and Product organizations. 

In Dunn’s new role as Chief Operating Officer (COO), he will partner with Paul Bridgewater, CEO, to help build on and execute ResMan’s vision to help multifamily and affordable housing managers operate more efficiently. Dunn will assume day-to-day leadership and operations duties, taking responsibility for effecting the company’s strategy and leading the team in the execution of growth objectives. In this new role, Dunn will continue to oversee the Product, Development, Implementation, Support and Training organizations, as well as Marketing, led by DiCicco. 

“I am humbled at the opportunity to lead ResMan’s core operations through our next chapter,” said Dunn. “ResMan has a market-leading platform supported by an exceptional team of passionate individuals, and I look forward to guiding our operations through this exciting time of growth.” 

DiCicco comes to ResMan after several years as the Vice President of Global Marketing at CoreView, a SaaS management platform, where she oversaw global marketing operations and strategy. Prior to CoreView, DiCicco held marketing leadership roles in both the U.S. and abroad at several other private equity backed SaaS organizations like Acquia (a digital experience platform that enjoyed a $1 billion exit in 2019 to Vista Equity Partners) and Akumina (an employee experience platform). At ResMan, DiCicco will oversee the marketing strategy and operations.  

“ResMan is redefining property management platforms for property management companies and fee managers across the U.S.,” said DiCicco. “The management team is top-notch, with experience in building companies during their high-growth stages – and customers love the platform. It’s an exciting time to be at ResMan.”  

“The promotion of Michael to COO and the addition of Tahlor to lead our marketing team will be instrumental in taking ResMan to the next level,” said Bridgewater. “Michael’s commitment to our customers is unparalleled and his unrelenting focus on operational excellence will only make the experience for our customers even better. The combination of Michael’s expertise in product and strategy and Tahlor’s ability to execute on the marketing side will fuel ResMan’s next phase of growth.”  

This announcement comes on the heels of Inhabit IQ’s announcement of its combination of ResMan with its extended family of products. Read the full announcement here: