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During the Covid-19 health risk, ResMan’s Bi-Directional Texting feature combines the convenience of modern technology with world-class customer service. Blast out automatic text templates or send personalized messages right from the computer and residents respond directly from their phone.   

Step-by-Step Instructions

Set up Residents’ Phone Number and Contact Preferences 

In order to send a text message through ResMan, you need to make sure you have a current mobile number. You can add individual numbers on the “Personal Information” section on their resident page. Each resident can determine how they prefer to be notified.  This is done through their notification settings in their Resident Portal. In the top right corner of the Resident Portal, they will click on the gear icon to be taken to their notification settings. 

Create Text Message Templates 

To create templates, navigate to Tools > Messaging. Here you can access a list of all your current templates (both email and text), send messages and create new templates. Click New Template from the green submenu bar. Since the New Template screen is for both email and text, the bottom of the screen is where you will find text messages. Create the message you want. You can also insert merge fields into the text. 

Send an Individual Message 

To send individual messages, you can click the phone number under the resident’s page. This will direct you to the messaging screen where you can send a text to that resident. You can also send individual messages through the Communication Log module on the resident account page or by clicking on the Communication button on the Efficiency Ribbon. 

Send Bulk Messages 

The other option is to send bulk messages with customized parameters. Navigate to Tools > Messaging > Send Bulk Message (green sub-menu bar). Select the property, template type, template and the sending method. Customize the recipient parameters and click Get Recipients. You can preview each message prior to sending out the messages. Once everything looks correct, click send. The messages are stored on their communication log as well as the Sent Messages tab on the sub-menu. 

See Texts from Residents 

The Communication button on the Efficiency Ribbon shows you messages that come in from residents from the Resident Portal as well as text messages.  If you see a number outside this icon, hover over your mouse over the number.  The number of text messages, as well as portal messages you have for each property, will display. If you click on the “Communication” icon or the number indicating how many text messages you have, you’ll see the following screen displaying the text messages that have come in. 

Monitor your usage 

You will want to be aware of how many messages you are sending and receiving, since you may be paying for this service based on your usage. 

Step 1: Navigate to Tools > Messaging > Usage (green sub-menu bar). 

Step 2: Select the desired property and date range. 

Step 3: Click Go. 

 

Note:Here are some points you should be aware of:  

  • One text message can have up to 160 characters; otherwise, it counts as multiple messages.
  • Your total usage includes both texts sent and received.
  • Know how many texts you have paid for each month, and compare that to your total from the chart above.