Contract Administrator & Revenue Analyst – Plano, TX

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The Contract Management & Revenue Analyst is responsible for the management of the sales contract process for new and existing ResMan customers. The Contract Management & Revenue Analyst drafts, reviews and revises Master Service Agreements, addendums, renewals, and cancellations, and works with both the Sales team and Customer Success team to ensure a seamless sales process. Because this position requires in-depth knowledge of ResMan customers, the Contract Management & Revenue Analyst will also support the Business Services team with analysis of customer transactions, billing and revenue.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Draft, review and revise customer contracts, including Master Service Agreements, addendums, renewals, cancellations, new logo, add-on, training and custom reports
  • Utilize Salesforce to maintain all customer documentation
  • Generate cancellations and contracts from standardized contract and cancellation templates
  • Review and understand ResMan’s Terms & Conditions and Master Service Agreement to answer client questions regarding their contract and T&C
  • Prepare and analyze revenue transactions
  • Analyze and record revenue and billing information supporting SaaS sales
  • Support annual financial audit preparation, research and support
  • Analyze financial information, call attention to trends, make recommendations, collect information and prepare reports
  • Identify accounting and control issues and recommend, develop and implement solutions
  • Ability to accurately add information and use Salesforce and ResMan/CRM
  • Ability to use DocuSign
  • Understand our products and integrations
  • Meet deadlines through effective time management, creating target dates, establishing priorities, etc.

Core Competencies:

  • Salesforce knowledge preferred
  • Proficiency in Microsoft Office Applications (Microsoft Word, Excel & PowerPoint knowledge a must)
  • Ability to collaborate cross-functionally with other departments including Sales, Customer Success and Business Services
  • Can quickly generate trust with Sales, Business Services and Customer Success stakeholders
  • Financial acumen with the ability to present numbers in an understandable and engaging way
  • Understanding of customer metrics to identify areas of priority and improvement
  • Sense of urgency
  • Strong grasp of financial reports, analytical methods and financial data tools
  • Ability to analyze root causes of problems in a systematic approach and develop new ideas to improve
  • Strong oral and written communication skills
  • Extreme attention to detail and ability to multi-task with short deadlines


  • Associates Degree or bachelor’s degree preferred
  • Minimum 1-2 years of experience in financial or sales contract positions
  • Excel experience required
  • Salesforce experience preferred

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All our Systems from resident screening to insurance tracking, five to be exact, needed to be integrated…our sales associate and integration team worked diligently to make his a seamless transition and we were very happy with the results.

Stacy Walton | Capital Investment Group
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By being able to be as automated as possible with messaging, communicating with the residents through events and within the portal, and … not [having to go through] an email system, [ResMan] streamlines the process even for the resident and…

Melinda Howard | PLK Communities LLC

With our other software products, ResMan is open and willing to integrate. Any company we asked for integration, ResMan has completed. With the open integration, it saves our team having to do double entry. ResMan also has multiple ways for…

Amy Hesman | Systems Manager, Pacific Living Properties


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