ResMan is Committed to Your Success

The moment you make the decision to join the ResMan family, our Implementation, Training, and Customer Support teams spring into action preparing to ensure your transition onto the ResMan platform exceeds your expectations and that your experience only gets better from there! You can rest comfortably knowing the ResMan team has your back now, because at ResMan, we’re all about winning together with our customers!

Standard or Consultant-Supported Implementation: It’s Your Choice!

The implementation process begins as soon as your contract is signed. Together, we follow a proven methodology for getting your system configured, your data loaded, your system live and your team operating more efficiently and productively than ever. We offer two implementation options to get you up and running in a way that works for you.

Standard Implementation

Proven Approach

ResMan’s Standard Implementation follows a proven project management approach. We assign a dedicated project manager to work with you from start to finish. They:
  • conduct a settings workshop
  • work with you to establish clear milestones and deadlines
  • conduct weekly status calls
  • report out on project status
  • provide recaps of action items
...and do anything and everything necessary to keep the team on task to meet the project timeline.
Learn More

Consultant-Supported Implementation

Assistance from a Certified Partner

For organizations that prefer to outsource some or all implementation activities, engaging a ResMan Certified Implementation Partner is the way to go! These partners understand the ResMan integration process inside and out and can assist with all implementation tasks – including those that normally must be completed by property management teams:
  • data export
  • data migration
  • data validation
Connect with Partners

Training: Everything You Need to Hit the Ground Running!

There’s nothing more important to us than making sure your team has a seamless transition onto the ResMan platform. A major part of that transition is getting your team comfortable with using ResMan to get their work done efficiently and confidently. We offer a range of training options to ensure we support your team in learning through a method and at the pace that works for them. Whether you choose customized in-person training or group/online options, know that ResMan will never leave you to figure this out on your own. Our Implementation Project Managers, Trainers, CAPs, and Customer Support Specialists are available to answer questions and support any additional learning needs you may have.

Customer Advocacy Partners to Ensure You Succeed

Your property management system is the backbone of your operation. It’s the most important technology that you’ll ever invest in. But it’s not just about the technology. It’s about the company behind it that you’re entrusting as a partner to help you operate your business. The ResMan Team puts the highest priority on ensuring you succeed with the platform. Your ResMan Client Advocacy Partner (CAP) plays a critical role in this. As your primary relationship contact, your CAP’s sole focus is on making sure you are getting the most out of your investment in ResMan. They share best practices and work with you to ensure you’re using all the capabilities of the solution to maximize operational efficiency, revenue, and NOI.

Customer Support that You’ll Rave About!

When questions about features, functions, and use of the ResMan platform arise, the Customer Support team is ready to assist! ResMan is recognized in the industry as providing the best customer support. When a request for help arrives, we get right to work investigating and troubleshooting with you. ResMan’s “Win Together” focus ensures our customer support team has direct access to product and engineering teams for escalation. We will never leave you hanging or unable to move forward with critical path operational tasks. No matter the size of your business, resolving your questions and issues is of the utmost importance to everyone within ResMan. If it sounds too good to be true, just check what our customers say about the support we provide!

See Why Companies Like Yours Trust ResMan

"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity."
Sara Hinson
Director of Systems, AOG Living
"Everyone we've introduced to ResMan—new leasing agents and professionals—says the same thing: they love it. They have tried different software platforms and always think, "This is really easy. I can do it. I can figure it out." They can look at the training videos, but a lot of times, they don't even need to because it's so intuitive."
Ruha Vohra
Community Manager, Veritas Equity Management
"I have an accountant who just started recently, and she called me up and she said “What am I doing wrong? What am I missing? I’ve done everything on the checklist, and I have nothing else to do for the rest of the month.” I said I think you’re proving the efficiencies of the ResMan system."
Tammy Busbin
Accounting Manager & System Admin, Mansermar, Inc.
"ResMan has saved money and productivity time. Instead of spending 6-8 hours in a day pulling reports and hearing 'Where do I get this? Where do I get that?', in a matter of minutes, we're able to deliver everything in one report."
Rachael Duran, CAM
Regional Operations Manager, Indio Management
"For about the last seven years, we've found a strength in ResMan. The software is terrific and widely popular. What makes ResMan stand out for us is its capabilities from an accounting standpoint and the fact that it is truly an open platform."
Dustin Lacey
VP of Marketing &Technology,  Mark Taylor Residential
Mary Gwyn, Apartment Dynamics
"The first thing that WOWed me was the professional training our team received. ResMan utilized the latest techniques to help our team retain and use the information…in an organized, logical, and memorable way. They made our team’s transition extremely smooth.”
Mary Gwyn, CPM
Chief Innovator, Apartment Dynamics
"ResMan's model is focused on efficiency, automating time-intensive processes to outperform the market for residents and owners.”
Adam Kelley
Chief Financial Officer, Neighborly Ventures
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur."
Jeannine Myers
Vice President of Accounting, New Earth Residential
"Accountants are smiling and happy. Somebody really thought about how information integrates, and it's been the best integration from on-site data which is a manager's tool to operate their property, and then transferring that information & data to a different level of accounting that reports and balances where it's supposed to go. That process from on-site to corporate office has been beautifully seamless."
Dusty Wolf, CPM
CEO & President, Centra Partners
"I hire people for attitude and aptitude, and they don’t necessarily have experience and they’ve never worked with property management or property management software, but they can jump in and figure it out in just a few clicks. I like the group control settings and the way we’ve been able to customize it to our user's capability and our client's preferences as well."
Lyndsay Hanes, CPM
President of Property Management, Metric Property Management
"It's easy software. It's just intuitive. I love BudgetsPro. [It’s] a great tool that lets you adapt, switch, make changes, and calculate. I also like how it includes capital items. It puts budgets into an intuitive step-by-step process, just like leasing or move-out."
Tom Gwyn
President, Apartment Dynamics
"I always tell people when I chat with them that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea."
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential
"The first thing I do each day is start with the dashboard and look at my numbers—our occupancy, our preleases, and our delinquency. I love that everything is right there. I have used Yardi, One-Site, RealPage, and Entrata when I worked with different companies, but my favorite by far has been ResMan, no doubt about it."
Ruha Vohra
Community Manager, Veritas Equity Management
"As an early adopter, we always felt like we could get in with our questions and have that personal contact. Whether we’re taking over 1 or 15 (properties), we can get to the finish line… It makes us successful and helps our growth continue to be strong and scalable.”
John Vranich
President, Bryten Real Estate Partners
"About five years ago, we acquired another company and found ourselves with three different software programs. It became clear that we needed to consolidate and use one program. We chose ResMan and have been thrilled with the results.”
Michael Knight
Principal & Executive VP, Better World Properties
"As we push into a centralized leasing model, we've had to be very intentional about our software stack. Our decentralized operating model covers 25,000 units. For this, we needed a strong partner who could quickly turn around integrations and essentially be a partner for us as we pioneer this new operating model.”
Dustin Lacey
VP of Marketing & Technology,  Mark Taylor Residential
"ResMan allows our end-users to get information as quickly as possible without navigating through numerous menus and click paths. This ease of use makes our job easier as trainers because our people don't have to memorize complex navigation steps.”
Melinda Howard
VP of Training and Systems, PLK Communities
"Working with ResMan has been an exceptional experience. The software has proven to be very user-friendly for our staff. Moreover, the Affordable component offers us reassurance in knowing that our business is meeting necessary compliance requirements. ResMan has exceeded our expectations and we highly recommend their services to any management company that is looking for reliable management/compliance solutions."
Lisa Fisher
President, RISE Residential

See Why Companies like Yours Trust Resman

"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity."
Sara Hinson
Director of Systems, AOG Living
"Everyone we've introduced to ResMan—new leasing agents and professionals—says the same thing: they love it. They have tried different software platforms and always think, "This is really easy. I can do it. I can figure it out." They can look at the training videos, but a lot of times, they don't even need to because it's so intuitive."
Ruha Vohra
Community Manager, Veritas Equity Management
"I have an accountant who just started recently, and she called me up and she said “What am I doing wrong? What am I missing? I’ve done everything on the checklist, and I have nothing else to do for the rest of the month.” I said I think you’re proving the efficiencies of the ResMan system."
Tammy Busbin
Accounting Manager & System Admin, Mansermar, Inc.
"ResMan has saved money and productivity time. Instead of spending 6-8 hours in a day pulling reports and hearing 'Where do I get this? Where do I get that?', in a matter of minutes, we're able to deliver everything in one report."
Rachael Duran, CAM
Regional Operations Manager, Indio Management
"For about the last seven years, we've found a strength in ResMan. The software is terrific and widely popular. What makes ResMan stand out for us is its capabilities from an accounting standpoint and the fact that it is truly an open platform."
Dustin Lacey
VP of Marketing &Technology,  Mark Taylor Residential
Mary Gwyn, Apartment Dynamics
"The first thing that WOWed me was the professional training our team received. ResMan utilized the latest techniques to help our team retain and use the information…in an organized, logical, and memorable way. They made our team’s transition extremely smooth.”
Mary Gwyn, CPM
Chief Innovator, Apartment Dynamics
"ResMan's model is focused on efficiency, automating time-intensive processes to outperform the market for residents and owners.”
Adam Kelley
Chief Financial Officer, Neighborly Ventures
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur."
Jeannine Myers
Vice President of Accounting, New Earth Residential
"Accountants are smiling and happy. Somebody really thought about how information integrates, and it's been the best integration from on-site data which is a manager's tool to operate their property, and then transferring that information & data to a different level of accounting that reports and balances where it's supposed to go. That process from on-site to corporate office has been beautifully seamless."
Dusty Wolf, CPM
CEO & President, Centra Partners
"I hire people for attitude and aptitude, and they don’t necessarily have experience and they’ve never worked with property management or property management software, but they can jump in and figure it out in just a few clicks. I like the group control settings and the way we’ve been able to customize it to our user's capability and our client's preferences as well."
Lyndsay Hanes, CPM
President of Property Management, Metric Property Management
"It's easy software. It's just intuitive. I love BudgetsPro. [It’s] a great tool that lets you adapt, switch, make changes, and calculate. I also like how it includes capital items. It puts budgets into an intuitive step-by-step process, just like leasing or move-out."
Tom Gwyn
President, Apartment Dynamics
"I always tell people when I chat with them that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea."
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential
"The first thing I do each day is start with the dashboard and look at my numbers—our occupancy, our preleases, and our delinquency. I love that everything is right there. I have used Yardi, One-Site, RealPage, and Entrata when I worked with different companies, but my favorite by far has been ResMan, no doubt about it."
Ruha Vohra
Community Manager, Veritas Equity Management
"As an early adopter, we always felt like we could get in with our questions and have that personal contact. Whether we’re taking over 1 or 15 (properties), we can get to the finish line… It makes us successful and helps our growth continue to be strong and scalable.”
John Vranich
President, Bryten Real Estate Partners
"About five years ago, we acquired another company and found ourselves with three different software programs. It became clear that we needed to consolidate and use one program. We chose ResMan and have been thrilled with the results.”
Michael Knight
Principal & Executive VP, Better World Properties
"As we push into a centralized leasing model, we've had to be very intentional about our software stack. Our decentralized operating model covers 25,000 units. For this, we needed a strong partner who could quickly turn around integrations and essentially be a partner for us as we pioneer this new operating model.”
Dustin Lacey
VP of Marketing & Technology,  Mark Taylor Residential
"ResMan allows our end-users to get information as quickly as possible without navigating through numerous menus and click paths. This ease of use makes our job easier as trainers because our people don't have to memorize complex navigation steps.”
Melinda Howard
VP of Training and Systems, PLK Communities
"Working with ResMan has been an exceptional experience. The software has proven to be very user-friendly for our staff. Moreover, the Affordable component offers us reassurance in knowing that our business is meeting necessary compliance requirements. ResMan has exceeded our expectations and we highly recommend their services to any management company that is looking for reliable management/compliance solutions."
Lisa Fisher
President, RISE Residential

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