Who are we?
ResMan, LLC and Razz Interactive, LLC (“ResMan,” “we,”“us”or “our”) are a property management software provider operating under Inhabit IQ, a global PropTech software company serving the residential and vacation property management industries offering software-as-a-service (SaaS) solutions for core areas like accounting and operations, customer relations management, marketing, background screening, rent payment processing, and insurance.
We provide a complete property management platform with all the capabilities owner-operators and fee managers need to manage properties and run their businesses packaged into solutions such as corporate accounting, regulatory compliance, budgeting, chatbot, contact center, credit reporting, CRM, fraud detection, screening, industry training, leads management and marketing, among others. When we use the term “Service(s)” we mean collectively:
We offer these Services to real estate and property managers or owners (“Property Management Company”). The Services are intended for a general audience and are not targeted to children under the age of 13.
We are a “Data Controller” under Data Privacy Laws when we process personal information relating to Property Management Company who purchased our Services (“Subscribers”), potential Subscribers, business partners, our suppliers or service providers.
We are a “Data Processor” under Data Privacy Laws when we process personal information on behalf of our Subscribers relating to our Subscriber’s residents in the performance of our Services. When we process personal information in this capacity, it will be set out in a written contract with our Subscriber, the Data Controller, and such Data Controller’s Privacy Notice would apply as opposed to this Privacy Notice.
What is the scope of this Privacy Notice?
We strive to be transparent and keep you informed on how we process your personal information through this notice. This notice sets out how we collect, use, store, share, dispose, and protect your personal information as a Data Controller and a Data Processor.
This Privacy Notice covers the disclosures that are required by “Data Privacy Laws” governing our processing of personal and sensitive personal information, which include, but are not limited to the following:
This notice applies as we process personal information as a Data Controller relating to:
If you are an individual resident of a property managed or owned by a Subscriber who has been invited to use the client-facing features of the Services in a limited capacity (“Resident”), we process your personal information as a Data Processor for our Subscribers and the processing of your personal information will be governed by your relationship with them. Please note that our Subscribers have their own privacy notices, and this notice does not apply to their collection, use, storage, destruction, disclosure, and/or processing of any personal information they handle.
This Privacy Notice does not cover the practices of companies we do not own or control or people we do not manage and this Privacy Notice does not apply to any third-party sites that may link to or be accessible from our Sites.
We use some phrases in this Privacy Notice that are unique to our business or our Services. Below are definitions of some of the key terms.
"Sensitive Personal Information” is a type of personal information depending on what is considered as sensitive personal information as provided under the applicable Data Privacy Laws, sensitive personal information is that which reveals the following:
What do we collect?
We collect the following Personal Information from the following categories of individuals and sources.
Data from our Subscribers, Users, Potential Subscribers and Site Visitors
Directly from you when you interact with our customer support by email, regular mail or telephone;or when you use any of our application or solutions as authorized User of our Subscriber
Occupation, position or designation (“Demographic Data”)
Directly from you as a visitor to one of our Site:
When you visit our Site, you may choose to provide information to us, such as when you contact us to request or provide information through our “Contact Us” page, or by providing us your information through the registration page, newsletter registration, login page or demo page on the Site.
In addition, when you interact with our Site, we use technology and Google tools (such as Google Analytics, Google AdSense, Google Display Network Impression Reporting) to gather information on how visitors are using the Site and Services.
We collect IP address information so that we can properly manage our system and gather information about how our site is being used. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. Your IP address may be associated with records containing Personal Information. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed. We may also collect certain location information such as your mobile device's GPS signal, or information about nearby WiFi access points and cell towers.
We may collect the following categories of information from our Site:
From our Subscribers as needed for us to perform our Services for them.
Data from Residents
Directly from you as a Resident of a property manager or property owner who has been invited to use the customer-facing features of the Services in a limited capacity:
Employment details, citizenship, homeownership, marital status, military or veteran status, monthly income and size, gender and birthdate (“Demographic Data”).
From our Subscribers and from our service providers and business partners as needed for us to perform our Services for our Subscribers.
ResMan does not directly collect background or credit histories, and it notifies its business partners and Subscribers, who collect such information, that they must comply with consent and privacy laws and requirements. Background and credit histories are not stored by ResMan and credit histories are only used as verification of whether a renter’s application has been approved or not approved.
How we use the personal information we collect
We only collect the information reasonably necessary to provide our Services, to carry out our operations which may involve automatic processing using machine learning and artificial intelligence applications, as required by law, and for the other legitimate business purposes, under applicable laws.
Some of these uses may,under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to our Subscribers, or are necessary to serve our legitimate interests as provided below:
For provision of our Services:
For marketing and advertising activities (“Marketing"):
To communicate with our Subscribers and Potential Subscribers regarding services, activities, programs, trainings, promotions, services, products or other offers in which they have indicated an interest or to which they’ve subscribed and to contact them with information that may be of interest to them.
To provide our Subscribers and Potential Subscribers newsletters, articles, alerts and announcements and other information we think they may find useful or which they have requested from us.
To personalize our Subscribers and Potential Subscribers’ experience and allow us to deliver individualized content and product offerings according to their specific interests.
To provide our Subscribers and Potential Subscribers with the marketing materials of third parties which we think may interest you.
Please note that we do not conduct marketing activities to Residents or use any of the Residents personal data for marketing purposes.
For compliance with our legal obligations, regulatory requirements and for other legal purposes (“Legal"):
To process any complaints, implement preventive measures and to investigate act, omission, or misconduct that would constitute a violation of our contracts and of the applicable laws.
To verify your identity or conduct internal audits or reviews.
To enforce our Terms and Conditions, Master Subscription Agreement, and other agreements.
To gather the necessary information required by law, record keeping and good business practices.
To comply with our legal obligations and other regulatory requirements.
We do not monitor or profile visitors to our Site or collect, in any automated manner, any special categories or sensitive Personal information about you. No automated decision-making, including profiling, is used when processing your Personal Information
Chat and Artificial Intelligence
Chat and artificial intelligence features connect you with information and intelligently sense, process, and act on information, learning and adapting over time.
A note about accuracy: Our chat and artificial intelligence features generate responses by reading a user’s request and, in response, predicting the words most likely to respond to such request. In some cases, the responses may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from these features. If you notice that these features provide factually inaccurate information and you would like us to correct the inaccuracy, you may submit a correction request via email to privacy@myresman.com. Given the technical complexity of how these features work, we may not be able to correct the inaccuracy in every instance.
How we share and disclose your personal information
The below chart summarizes the categories of personal and sensitive personal information we collect, from where we collect it, how we use it, and with whom we share it.
This chart is updated in an annual review and reflects the prior twelve (12) months from the date of last review in compliance with the CCPA.
We generally do not directly sell your Personal Information in the conventional sense (for money). Like many companies, however, we do disclose Personal Information for internal business purposes or operational purposes of our business (servicing, quality improvement, fraud detection, security, legal), and we use services that help deliver interest-based ads to you or analyze our website traffic and may transfer Personal Information to business partners for their use. Making personal information (such as online identifiers or browsing activity) available to these companies may be considered a “sale” under certain Data Privacy Laws. If you would like to opt out of sales of your personal information that take place via cookies, immediately notify us in accordance with the “Your Choices and Rights” section below.
Data from our Subscribers, Users, Site Visitors
We share Personal Information with the following categories of recipients for the following business purposes:
Data from Residents
We share Personal Information with the following categories of recipients for the following business purposes:
When the information collected from or about you is not defined as personal information under applicable law, we may share such non-personal, de-identified information or aggregated information with third parties at our discretion.
How long we retain personal information
We will retain your Personal Information for as long as the Subscriber’s account is active and for the period necessary to fulfill the purposes outlined in this Privacy Notice and to perform our obligations and provide our Subscribers our Services. We will also retain your information to comply with our legal obligations, to conduct audits, resolve disputes, and enforce our agreements with our Subscribers.
How do we secure your personal information
We use reasonable organizational, technical and physical measures to maintain the privacy and security of your Personal Information within our organization against any unauthorized access, use, disclosure, loss or alteration, or theft of personal information. We maintain policies and practices to ensure the protection of your personal information. Depending on the volume and sensitivity of the information, the purposes for which it is used and the format in which it is stored, we implement a combination of measures to protect your personal information, including:
Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
Cookies
A “cookie” is a small file stored on your device that contains information about your device. We may use cookies to provide basic relevant ads, website functionality, authentication (session management), usage analytics (web analytics), and to remember your settings, and generally improve our websites and Services. For a complete list and more information about our use of cookies, please contact us.
We use session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies may remain even after you close your browser, but always have an expiration date. Many of the cookies placed on your device through our Services are first-party cookies, since they are placed directly by us. Other parties, such as LinkedIn, may also set their own (third-party) cookies through our Services. Please refer to the policies of these third parties to learn more about the way in which they collect and process information about you.
If you would prefer not to accept non-essential cookies, you can manage your preferences or withdraw your consent at any time by contacting us and you may also block or delete cookies through your browser. For more information on how to manage cookies in your browser please visit https://allaboutdnt.com/ or the browser-specific support articles below:
Note, if you reject certain cookies, you may not be able to use all of our services’ features. For more information, please visit https://www.aboutcookies.org/
Your Choices and Rights
We offer you certain choices and you also may have certain rights in connection with the personal information we collect about you.
If you are a Resident of our Subscribers, you may exercise your choices and rights with them. Please note that we only process your personal information on behalf of and upon their instructions and the processing of your personal information will be governed by your relationship with them. Our Subscribers have their own policy and procedure in handling your requests to exercise your rights. Please contact your property manager/owner for further assistance.
Your Choices
To ask us to remove your information from our marketing mailing lists, please contact us as outlined in the How to Exercise Your Rights Section below. You also can unsubscribe from our marketing lists by following the "Unsubscribe" link in our emails. Even if you unsubscribe from our marketing communications, we may still need to send you communications relating to our Services, such as service announcements.
You also have choices about whether cookies and other similar technologies are placed on your computer or mobile device.
Your Rights
Subject to applicable Data Privacy Law, you may have certain rights to know, access, update, port your personal data, correct inaccuracies, delete, restrict processing of your personal information in our custody and control.
For security purposes, we will verify your identity when you request to exercise your data privacy rights. For certain types of requests, we may also need to ask you for additional information to verify your identity. Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate.
Your right over your personal information depends on the Data Privacy Law applicable where you reside:
California Privacy Rights
For additional information for residents of the State of California click here.
Colorado, Connecticut, Florida, Montana, Oregon, Texas, Utah, Virginia
For additional information for residents of any of these states click here.
GDPR Privacy Rights
For additional information for residents of European countries, including the United Kingdom and Switzerland click here.
Exercising Your Rights
This provides for instructions on how you can exercise your rights under applicable Data Privacy Laws.
How to Exercise Your Rights
To submit a request to access, rectify, delete, port your personal data you can submit a request to us either:
Note in the body of the email the specific right you want to exercise. In the subject line, include “<Your State/Country> Consumer Request".
To protect the privacy and security of your personal information, we will attempt to verify your identity before acting on your request. Your request must include details sufficient for us to properly understand, evaluate, and respond to the request.
Please also note that as part of the verification process, we're required to consider:
Use of an Authorized Agent
An agent legally authorized to act on your behalf—may make a verifiable request related to your personal information. If you are making a request through an authorized agent, you must provide the authorized agent with written permissionof the to do so, and a power of attorney that fulfills the requirements ofthe Data Privacy Laws. We may request more information from the authorized agent (or from you) if needed to verify the authorized agent’s identity or to avoid any breach of security or instances of fraud.
Minors
We do not knowingly collect personal information of minors (minority age depends on the applicable Privacy Laws) under the age of 13, nor are our Sites or Services developed for, offered to, or directed at children under the age of 13. If you believe that we have collected information of a child under the age of 13, please contact us and we will take appropriate action.
ResMan as a Service Provider
Most of the time we act as a “Service Provider” to other companies, our Subscribers — for instance, when we help other businesses use their own customers’ information (e.g. residents' information) as we provide our Services to them. As to personal information that we hold as a “Service Provider,” you would generally need to reach out to the business (our Subscriber) or we will refer your request to them so they can act on your request to exercise your rights stated here.
Changes to this Privacy Notice
Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on our Site or by other means as appropriate. If we are required by applicable data protection laws to obtain your consent to any material changes before they come into effect, then we will do so in accordance with law.
Contact Us
If you have any questions, or complaints, regarding the collection or use of your personal information or the content of this notice, please contact our Privacy Officer at the coordinates below.
Privacy Officer
Inhabit IQ
2035 Lakeside Centre Way, Suite 250
Knoxville, TN 37922
privacy@inhabitIQ.com
We respect your privacy rights and commit to the security of your personal information. If you do not agree to how we process your personal information as discussed in this Privacy Notice, please reach out to us. Please also see our Terms & Conditions and Master Subscription Agreement for more information on the Services we provide.
