ResMan is Committed to Your Success

The moment you make the decision to join the ResMan family, our Implementation, Training, and Customer Support teams spring into action preparing to ensure your transition onto the ResMan platform exceeds your expectations and that your experience only gets better from there! You can rest comfortably knowing the ResMan team has your back now, because at ResMan, we’re all about winning together with our customers!

Standard or Consultant-Supported Implementation: It’s Your Choice!

The implementation process begins as soon as your contract is signed. Together, we follow a proven methodology for getting your system configured, your data loaded, your system live and your team operating more efficiently and productively than ever. We offer two implementation options to get you up and running in a way that works for you.

Standard Implementation

Proven Approach

ResMan’s Standard Implementation follows a proven project management approach. We assign a dedicated project manager to work with you from start to finish. They:
  • conduct a settings workshop
  • work with you to establish clear milestones and deadlines
  • conduct weekly status calls
  • report out on project status
  • provide recaps of action items
...and do anything and everything necessary to keep the team on task to meet the project timeline.

Consultant-Supported Implementation

Assistance from a Certified Partner

For organizations that prefer to outsource some or all implementation activities, engaging a ResMan Certified Implementation Partner is the way to go! These partners understand the ResMan integration process inside and out and can assist with all implementation tasks – including those that normally must be completed by property management teams:
  • data export
  • data migration
  • data validation

Training: Everything You Need to Hit the Ground Running!

There’s nothing more important to us than making sure your team has a seamless transition onto the ResMan platform. A major part of that transition is getting your team comfortable with using ResMan to get their work done efficiently and confidently. We offer a range of training options to ensure we support your team in learning through a method and at the pace that works for them. Whether you choose customized in-person training or group/online options, know that ResMan will never leave you to figure this out on your own. Our Implementation Project Managers, Trainers, CAPs, and Customer Support Specialists are available to answer questions and support any additional learning needs you may have.

Customer Advocacy Partners to Ensure You Succeed

Your property management system is the backbone of your operation. It’s the most important technology that you’ll ever invest in. But it’s not just about the technology. It’s about the company behind it that you’re entrusting as a partner to help you operate your business. The ResMan Team puts the highest priority on ensuring you succeed with the platform. Your ResMan Client Advocacy Partner (CAP) plays a critical role in this. As your primary relationship contact, your CAP’s sole focus is on making sure you are getting the most out of your investment in ResMan. They share best practices and work with you to ensure you’re using all the capabilities of the solution to maximize operational efficiency, revenue, and NOI.

Customer Support that You’ll Rave About!

When questions about features, functions, and use of the ResMan platform arise, the Customer Support team is ready to assist! ResMan is recognized in the industry as providing the best customer support. When a request for help arrives, we get right to work investigating and troubleshooting with you. ResMan’s “Win Together” focus ensures our customer support team has direct access to product and engineering teams for escalation. We will never leave you hanging or unable to move forward with critical path operational tasks. No matter the size of your business, resolving your questions and issues is of the utmost importance to everyone within ResMan. If it sounds too good to be true, just check what our customers say about the support we provide!

See Why Companies Like Yours Trust ResMan

"ResMan has saved money and productivity time. Instead of spending 6-8 hours in a day pulling reports and hearing 'Where do I get this? Where do I get that?', in a matter of minutes, we're able to deliver everything in one report."
Rachael Duran, CAM
Application Support Specialist, Indio Management
"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity."
Sara Hinson
Director of Systems, Allied Orion Group
Mary Gwyn, Apartment Dynamics
"The first thing that WOWed me was the professional training our team received. ResMan utilized the latest techniques to help our team retain and use the information…in an organized, logical, and memorable way. They made our team’s transition extremely smooth.”
Mary Gwyn, CPM
Chief Innovator, Apartment Dynamics
"Not only is Resman an easy application to work with, but the Resman team is also amazing. I love that I have people on my team that always seems ready to help. I also appreciate the option of the little help button on the screen which provides me with tutorials or direct answers to what I am working on at the moment. This is such a great platform to get things done!"
Dee Woodhull
Executive Administrator, US Property Consultants
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur."
Jeannine Myers
Vice President of Accounting, New Earth Residential
Amy Hebert, TableRock Residential
"The ResMan conversion process prior to the PMS launch was incredibly organized and conducted with continuous transparency. Upon launching, we expected typical software hiccups; however, the issues were minor and quickly resolved. Support post-launch has been consistent and helpful.”
John Carlson
President, Mark-Taylor, Inc.
John Carlson, Mark-Taylor, Inc.
"When someone is asking which software package we recommend, I always throw out ResMan. I have used [other products] throughout my career. ResMan by far is the easiest to manipulate. The owners are willing to listen to suggestions and improvements.”
Amy Hebert
Regional Property Manager, TableRock Residential
"Accountants are smiling and happy. Somebody really thought about how information integrates, and it's been the best integration from on-site data which is a manager's tool to operate their property, and then transferring that information & data to a different level of accounting that reports and balances where it's supposed to go. That process from on-site to corporate office has been beautifully seamless."
Dusty Wolf, CPM
President, Centra Partners
"If you’re looking for something to help streamline every aspect of property management and bring everything in-house, it has the features to be really good for a small company and a large company. It depends on what you want. It’s good diversity."
Jessica Hammarbeck
Regional Manager, The ValCap Group
"I hire people for attitude and aptitude, and they don’t necessarily have experience and they’ve never worked with property management or property management software, but they can jump in and figure it out in just a few clicks. I like the group control settings and the way we’ve been able to customize it to our user's capability and our client's preferences as well."
Lyndsay Hanes, CPM
President of Property Management, Metric Property Management
"I always tell people when I chat with them that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea."
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential
"For me, it’s the relationship aspect of it, and knowing that we’re working with a group that’s going to take care of my team and respond to my team. Knowing that we’re working with a business partner that we trust is invaluable for us providing service to our clients and our properties."
Loyal Proffitt
President, Property Management, Allied Orion Group
"There are no words that can fully capture how pleased we are with ResMan. We’ve been using ResMan for a while now, and we’re absolutely convinced that we could not have grown our business to the next level without it…our business has become a sharp, well-oiled machine.”
Josh Gierach
Owner, JK Rock Homes
"As an early adopter, we always felt like we could get in with our questions and have that personal contact. Whether we’re taking over 1 or 15 (properties), we can get to the finish line… It makes us successful and helps our growth continue to be strong and scalable.”
John Vranich
President, Weller Management
"Many of our properties have an affordable component as well as a market rate component, and the compliance analytics dashboard made it very easy for us to stay within compliance. The biggest savings we’ve seen with ResMan is time, which equates to money for us."
Melissa Fisher
President, Owner, & Director of Development, RISE Residential
"I believe ResMan is the best solution for property management software. The products they provide, the customer support, and the evolutionary enhancements are transcending. In the ever-changing world around us, it is pleasant to know that ResMan continues to strive for the solutions that 3CM Multifamily needs.”
Jana Simmons
Vice President of Operations, 3CM Multifamily

See Why Companies like Yours Trust Resman

"ResMan has saved money and productivity time. Instead of spending 6-8 hours in a day pulling reports and hearing 'Where do I get this? Where do I get that?', in a matter of minutes, we're able to deliver everything in one report."
Rachael Duran, CAM
Application Support Specialist, Indio Management
"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity."
Sara Hinson
Director of Systems, Allied Orion Group
Mary Gwyn, Apartment Dynamics
"The first thing that WOWed me was the professional training our team received. ResMan utilized the latest techniques to help our team retain and use the information…in an organized, logical, and memorable way. They made our team’s transition extremely smooth.”
Mary Gwyn, CPM
Chief Innovator, Apartment Dynamics
"Not only is Resman an easy application to work with, but the Resman team is also amazing. I love that I have people on my team that always seems ready to help. I also appreciate the option of the little help button on the screen which provides me with tutorials or direct answers to what I am working on at the moment. This is such a great platform to get things done!"
Dee Woodhull
Executive Administrator, US Property Consultants
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur."
Jeannine Myers
Vice President of Accounting, New Earth Residential
Amy Hebert, TableRock Residential
"The ResMan conversion process prior to the PMS launch was incredibly organized and conducted with continuous transparency. Upon launching, we expected typical software hiccups; however, the issues were minor and quickly resolved. Support post-launch has been consistent and helpful.”
John Carlson
President, Mark-Taylor, Inc.
John Carlson, Mark-Taylor, Inc.
"When someone is asking which software package we recommend, I always throw out ResMan. I have used [other products] throughout my career. ResMan by far is the easiest to manipulate. The owners are willing to listen to suggestions and improvements.”
Amy Hebert
Regional Property Manager, TableRock Residential
"Accountants are smiling and happy. Somebody really thought about how information integrates, and it's been the best integration from on-site data, and then transferring that information & data to a different level of accounting that reports and balances where it's supposed to go. That process from on-site to corporate office has been beautifully seamless."
Dusty Wolf, CPM
President, Centra Partners
"If you’re looking for something to help streamline every aspect of property management and bring everything in-house, it has the features to be really good for a small company and a large company. It depends on what you want. It’s good diversity."
Jessica Hammarbeck
Regional Manager, The ValCap Group
"I hire people for attitude and aptitude, and they don’t necessarily have experience and they’ve never worked with property management or property management software, but they can jump in and figure it out in just a few clicks. I like the group control settings and the way we’ve been able to customize it to our user's capability and our client's preferences as well."
Lyndsay Hanes, CPM
President of Property Management, Metric Property Management
"I always tell people when I chat with them that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea."
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential
"For me, it’s the relationship aspect of it, and knowing that we’re working with a group that’s going to take care of my team and respond to my team. Knowing that we’re working with a business partner that we trust is invaluable for us providing service to our clients and our properties."
Loyal Proffitt
President, Property Management, Allied Orion Group
"There are no words that can fully capture how pleased we are with ResMan. We’ve been using ResMan for a while now, and we’re absolutely convinced that we could not have grown our business to the next level without it…our business has become a sharp, well-oiled machine.”
Josh Gierach
Owner, JK Rock Homes
"As an early adopter, we always felt like we could get in with our questions and have that personal contact. Whether we’re taking over 1 or 15 (properties), we can get to the finish line… It makes us successful and helps our growth continue to be strong and scalable.”
John Vranich
President, Weller Management
"Many of our properties have an affordable component as well as a market rate component, and the compliance analytics dashboard made it very easy for us to stay within compliance. The biggest savings we’ve seen with ResMan is time, which equates to money for us."
Melissa Fisher
President, Owner, & Director of Development, RISE Residential
"I believe ResMan is the best solution for property management software. The products they provide, the customer support, and the evolutionary enhancements are transcending. In the ever-changing world around us, it is pleasant to know that ResMan continues to strive for the solutions that 3CM Multifamily needs.”
Jana Simmons
Vice President of Operations, 3CM Multifamily

Request a Demo and See How We Can Build a Better Property Management Experience Together