Contact Center associates don’t just answer calls. Our technology, customized implementation approach, and highly tuned operational processes enable associates to operate as an extension of your team. They provide prospects with the same rich and detailed answers as they would get from your team and help residents troubleshoot maintenance issues so your team only gets involved when there’s a real issue.
Reduce Leasing Costs
More than 70% of leasing calls go unanswered. 57% of prospects want to tour within 24 hours, so many missed calls become lost leads. Replacing a lost lead costs 4.25 times more than the original lead. When all calls are answered, more tours are booked, a higher percentage of leads are converted, and you spend less on marketing.
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Better for Your Residents, Your Team, and Your Business
Contact Center for maintenance is different from an answering service. Our associates troubleshoot issues, triage severity, and only dispatch technicians after hours for true emergencies. It’s a win-win-win for residents who feel well cared for, property teams that only get involved when there’s a real issue, and your business which spends less on overtime.
Multifamily
Our conventional property management software includes everything you need to engage residents, operate properties, and grow your business!
Affordable
Our affordable housing property management software takes the complexity out of compliance for HUD, Tax Credit, and Rural Development properties.
Marketing
Our marketing suite offers the tools you need to deliver a superior brand experience as you reach, engage, and convert prospects into renters.
Investor Management
Our full-featured investor management solution helps you efficiently and professionally manage all aspects of the deal lifecycle.