Improve Conversion with All Calls Answered and All Leads Engaged

ResMan Contact Center increases lead-to-lease conversion and improves resident satisfaction by ensuring prospects and residents get the information and support they need when they need it!
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Extend Your Onsite Leasing and Maintenance Teams

Contact Center associates don’t just answer calls. Our technology, customized implementation approach, and highly tuned operational processes enable associates to operate as an extension of your team. They provide prospects with the same rich and detailed answers as they would get from your team and help residents troubleshoot maintenance issues so your team only gets involved when there’s a real issue.
NOT-SO-FUN FACT
Graph showing that replacing a lost website lead is 4.25 times more expensive than the original lead.
Replacing a lost website lead is
4.25 TIMES MORE EXPENSIVE
than the original lead!

Reduce Leasing Costs

More than 70% of leasing calls go unanswered. 57% of prospects want to tour within 24 hours, so many missed calls become lost leads. Replacing a lost lead costs 4.25 times more than the original lead. When all calls are answered, more tours are booked, a higher percentage of leads are converted, and you spend less on marketing.

Better for Your Residents, Your Team, and Your Business

Contact Center for maintenance is different from an answering service. Our associates troubleshoot issues, triage severity, and only dispatch technicians after hours for true emergencies. It’s a win-win-win for residents who feel well cared for, property teams that only get involved when there’s a real issue, and your business which spends less on overtime.
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See Why Companies Like Yours Trust ResMan

Headshot of ResMan client Sara Hinson
"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity"
Sara Hinson
Director of Systems, AOG Living
Headshot of ResMan client Ruha Vohra
"The first thing I do each day is start with the dashboard and look at my numbers—our occupancy, our preleases, and our delinquency. I love that everything is right there. I have used Yardi, One-Site, RealPage, and Entrata when I worked with different companies, but my favorite by far has been ResMan, no doubt about it."
Ruha Vohra
Community Manager, Veritas Equity Management
"When we looked to make a change to our property management system, it was really important to us that we chose a system that allowed us to operate both our affordable and conventional properties in one system."
Kimberly Booker
Senior Regional Property Manager
Fairfield Property Management
Headshot of ResMan client Jenny Rosario
"ResMan has all the information we need housed within it. I don’t need to go anywhere to get our accounting or our leasing. It’s all together so we’re able to look at operations and financials at the same time from the same system. We don’t have to pull data out and build spreadsheets. You don’t get this with any other property management system."
Jenny Rosario
Chief Operating Officer, Darcorp Mgmt Group
Headshot of ResMan client Tammy Busbin
"I have an accountant who just started recently, and she called me up and she said “What am I doing wrong? What am I missing? I’ve done everything on the checklist, and I have nothing else to do for the rest of the month.” I said I think you’re proving the efficiencies of the ResMan system."
Tammy Busbin
Accounting Manager, Mansermar, Inc.
Headshot of ResMan client Jeannie Myer
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur.”
Jeannine Myers
VP of Accounting, New Earth Residential
Headshot of ResMan client Dustin Lacey
"As we push into a centralized leasing model, we've had to be very intentional about our software stack. Our decentralized operating model covers 25,000 units. For this, we needed a strong partner who could quickly turn around integrations and essentially be a partner for us as we pioneer this new operating model.”
Dustin Lacey
VP of Marketing & Technology,  Mark Taylor Residential
Headshot of ResMan client Chris McWilliams
"I always tell people that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea.”
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential

See Why Companies like Yours Trust ResMan

Headshot of ResMan client Sara Hinson
"My favorite part about ResMan, and there are so many to choose from, is that it’s so simple for the everyday user out at the property. I think that’s the key to the success of the company. If the data, in the beginning, isn’t correct, then the data going out in the financials to the client isn’t correct, and ResMan really drills into that simplicity"
Sara Hinson
Director of Systems, AOG Living
Headshot of ResMan client Ruha Vohra
"The first thing I do each day is start with the dashboard and look at my numbers—our occupancy, our preleases, and our delinquency. I love that everything is right there. I have used Yardi, One-Site, RealPage, and Entrata when I worked with different companies, but my favorite by far has been ResMan, no doubt about it."
Ruha Vohra
Community Manager, Veritas Equity Management
"When we looked to make a change to our property management system, it was really important to us that we chose a system that allowed us to operate both our affordable and conventional properties in one system."
Kimberly Booker
Senior Regional Property Manager
Fairfield Property Management
Headshot of ResMan client Jenny Rosario
"ResMan has all the information we need housed within it. I don’t need to go anywhere to get our accounting or our leasing. It’s all together so we’re able to look at operations and financials at the same time from the same system. We don’t have to pull data out and build spreadsheets. You don’t get this with any other property management system."
Jenny Rosario
Chief Operating Officer, Darcorp Mgmt Group
Headshot of ResMan client Tammy Busbin
"I have an accountant who just started recently, and she called me up and she said “What am I doing wrong? What am I missing? I’ve done everything on the checklist, and I have nothing else to do for the rest of the month.” I said I think you’re proving the efficiencies of the ResMan system."
Tammy Busbin
Accounting Manager, Mansermar, Inc.
Headshot of ResMan client Jeannie Myer
"ResMan has been an integral part of our company’s growth, and overall great to work in and with. Thanks to ResMan’s amazing and responsive customer service and easy-to-use platform, we have been able to quickly train new team members, onboard properties with short notice, and resolve issues the day they occur.”
Jeannine Myers
VP of Accounting, New Earth Residential
Headshot of ResMan client Dustin Lacey
"As we push into a centralized leasing model, we've had to be very intentional about our software stack. Our decentralized operating model covers 25,000 units. For this, we needed a strong partner who could quickly turn around integrations and essentially be a partner for us as we pioneer this new operating model.”
Dustin Lacey
VP of Marketing & Technology,  Mark Taylor Residential
Headshot of ResMan client Chris McWilliams
"I always tell people that if they’re looking for more of a partnership, ResMan is the way to go. It doesn’t matter how big or small your company is, you definitely feel like you have a say in what happens and how the software develops. It’s more about having that partnership and not feeling like a small fish in a big sea.”
Chris McWilliams
Director of Systems & Strategic Services, SYNC Residential

Market, Manage, and Grow Your Portfolio in One Platform

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Multifamily

Manage your business and operate your conventional multifamily properties more efficiently with this modern, open property management platform designed from within the industry to help you deliver more NOI.

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Affordable

Manage HUD (including RAD conversions), Rural Development, Tax Credit and state and local rental assistance programs more efficiently and cost effectively with the industry’s leading Affordable Housing compliance solution.​

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Marketing

Streamline your lead-to-lease process to maximize conversion and deliver an exceptional renter experience with ResMan's fully integrated, comprehensive Marketing solution.

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